Salesforce Advanced Admin case studies
Salesforce Advanced Admin · Put your knowledge to work in context.
The Salesforce Certified Platform Administrator II is the advanced-tier credential for Salesforce administrators who have moved beyond day-to-day user maintenance and now design solutions with the platform's more sophisticated tools. Salesforce describes credential holders as seasoned administrators who can harness the power of advanced features and functionality to solve a variety of business problems - meaning the exam tests judgement about which mechanism fits a scenario, not just recall of where a setting lives. The Salesforce Advanced Admin case studies are 5 cases and about 4,625 words.
1The Matrix Org and the Read-Only Director
Northwind Components has 380 internal users plus 60 partner community users. Reps own Deal Registration c, whose org-wide default is Private.
968 words, about 5 min2Nine Years of Data, Fourteen Million Tasks
A nine-year-old org holds 2.1M Accounts, 5.8M Contacts and 14M Tasks; data storage is over its limit. A migration team is loading 900K net-new Accounts with a Bulk API 2.0 job and repeatedly hits UNABLE TO LOCK ROW on the parent Territory c records, which carry a roll-up summary from Account.
882 words, about 4 min3Six Automations, One Case Record
On Case, six automations compete: an Apex before-trigger that sets OwnerId from a Territory custom setting, a before-save flow that stamps Region, an after-save flow that emails the contact and updates the parent Account, a process builder that creates a follow-up Task, a workflow field update on Priority, and a validation rule that blocks closing a case with no Resolution. After the last release: cases closed with no Resolution still save clean, while the after-save flow's attempt to set Resolution is rejected by the validation rule; the after-save flow's Account update produces two Chatter posts per case; a 4,000-case ownership reassignment times out on CPU; and the Task-creation process silently stops around case 150 of that same bulk job.
907 words, about 5 min4The Release That Would Not Validate
A release touches 3 custom objects, 18 flows, 42 Apex classes, 9 Lightning pages and 6 profiles. Developers work in per-developer Developer sandboxes, integration happens in a partial sandbox, and UAT runs in a full sandbox refreshed 70 days ago.
929 words, about 5 min5Six Hours of Suspicious Activity
At 06:40 on a Tuesday, an alert shows 4,300 failed logins in 12 minutes from three IP ranges, one of which is the office VPN. At 07:15 a service account named integration@, which normally makes about 2,000 API calls a day, makes 180,000, including 60 report exports.
939 words, about 5 min