TSA TSO CBT study materials
TSA TSO CBT study resources

TSA TSO CBT cheat sheet

TSA TSO CBT · Keep the key ideas within reach.

Quick reference

Object Recognition (X-ray Image Interpretation)

  • X-ray color convention: organic materials (food, plastic, fabric, wood) appear orange/brown; inorganic/metals appear blue/green; dense metals appear darkest blue and block the beam.

  • Density rule: the denser and thicker an object, the darker it renders; a dense item in front of a lighter one masks it (occlusion), so scan from multiple angles.

  • Wire rule: a continuous thin dark line crossing other objects without breaking usually indicates a wire or component of an assembled device.

  • Threat silhouettes: recognize guns by barrel/grip/trigger-guard outline, knives by blade edge plus handle junction, and detonators by battery-plus-wiring-plus-cylinder clusters.

  • Sharp-object rule: any thin straight high-density line with a pointed tip is a potential blade; confirm by rotating the bag view for a second profile.

  • Shape over color: color indicates material only, so identify the object by outline and proportions, then use color to confirm composition.

  • Clutter strategy: divide the image into quadrants, clear each quadrant systematically, then re-scan the whole image for cross-quadrant objects.

  • Anomaly rule: an object that does not match the bag's contents (e.g., a lone dense cylinder in a clothing bag) is a cue for secondary inspection.

Quick reference

Visual Observation and Discrimination

  • Change detection: compare images side by side in the same order each time (top-left to bottom-right) to avoid missing swapped or added items.

  • Feature discrimination: compare exact attributes - shape, count, orientation, color, and position - rather than overall impression.

  • Memory limit: hold roughly four to seven items in working memory at once, so chunk items into groups when scanning a scene.

  • Set rule: knowing what you are looking for speeds detection of that target but increases misses of unexpected items (inattentional blindness).

  • Orientation rule: a mirrored or rotated item is a match only if the task specifies rotation-invariant matching; otherwise it is a difference.

  • Peripheral accuracy: fine detail discrimination degrades outside central vision, so move the eyes to each item rather than relying on a wide glance.

  • Counting rule: count items by physically pointing or marking each one once to prevent double-counting in dense arrays.

Quick reference

Situational Judgment / Judgment and Decision Making

  • Priority order: safety of people first, then security of the checkpoint, then throughput; never trade safety for speed.

  • Escalation rule: when a possible threat exceeds your authority or training, stop the process and notify a supervisor or law enforcement.

  • Unattended-item rule: treat any unattended bag as suspicious - do not open or move it yourself; secure the area and report.

  • Consistency rule: apply the same screening standard to every passenger regardless of appearance, age, or demeanor.

  • Documentation rule: record the facts (time, location, description, action taken) at the time of the event, not from memory later.

  • Conflict rule: de-escalate verbally, keep a safe distance, and involve a supervisor before any physical intervention.

  • Decision rule: when evidence is ambiguous, choose the option that preserves options and safety (secondary screening, not waiver).

Quick reference

English Language Proficiency (Reading and Verbal Comprehension)

  • Main-idea rule: the correct answer restates the passage's central point, not a supporting detail or an extreme version of it.

  • Inference rule: a valid inference must be supported by the text; anything requiring outside facts is out of scope.

  • Except/not questions: three options are supported by the passage and one is not; eliminate the three supported options.

  • Word-in-context rule: choose the meaning that fits the surrounding sentence, not the most common dictionary sense.

  • Tone rule: identify attitude words (e.g., 'unfortunately', 'commendably') to judge whether the author is neutral, critical, or approving.

  • Sequence rule: for procedural text, order steps by explicit signal words (first, after, before, finally) rather than by guess.

  • Grammar rule: a verb agrees with its subject, not with a phrase between them (e.g., 'the list of items is').

Quick reference

Workplace Skills and Customer Service Orientation

  • Service standard: acknowledge each passenger promptly, use a calm professional tone, and explain the next step in plain language.

  • Complaint rule: listen fully, restate the concern, state what you can do, and escalate if the request exceeds policy.

  • Policy rule: apply rules uniformly; exceptions require supervisor authorization, not personal discretion.

  • Privacy rule: share passenger information only on a need-to-know basis with authorized personnel.

  • Teamwork rule: report relief needs and hand off incomplete tasks explicitly so no checkpoint position is left uncovered.

  • De-escalation rule: lower voice volume, avoid arguing, offer choices within policy, and call a supervisor if hostility continues.

  • Accuracy rule: confirm names and numbers by reading them back to prevent errors in records and instructions.

Quick reference

Object Recognition (X-ray Image Interpretation)

  • Organic materials (food, plastic, fabric, wood) render orange/brown; inorganic and metal items render blue/green; dense metals render darkest blue and block the beam.

  • The denser and thicker an object, the darker it renders; a dense item in front of a lighter one masks it, so scan from multiple angles.

  • A continuous thin dark line crossing other objects without breaking usually indicates a wire or a component of an assembled device.

  • Recognize guns by barrel, grip, and trigger-guard outline; knives by blade edge plus handle junction; detonators by battery-plus-wiring-plus-cylinder clusters.

  • Any thin straight high-density line with a pointed tip is a potential blade; rotate the bag view for a second profile to confirm.

  • Color indicates material only, so identify objects by outline and proportions first, then use color to confirm composition.

  • Divide the image into quadrants, clear each quadrant systematically, then re-scan the whole image for cross-quadrant objects.

  • An object that does not match the bag's contents, such as a lone dense cylinder in a clothing bag, is a cue for secondary inspection.

Quick reference

Visual Observation and Discrimination

  • Compare images side by side in the same order each time (top-left to bottom-right) to avoid missing swapped or added items.

  • Compare exact attributes - shape, count, orientation, color, and position - rather than overall impression.

  • Working memory holds roughly four to seven items at once, so chunk items into groups when scanning a scene.

  • Knowing what you are looking for speeds detection of that target but increases misses of unexpected items (inattentional blindness).

  • A mirrored or rotated item is a match only if the task specifies rotation-invariant matching; otherwise it is a difference.

  • Fine detail discrimination degrades outside central vision, so move the eyes to each item rather than relying on a wide glance.

  • Count items by physically pointing or marking each one once to prevent double-counting in dense arrays.

Quick reference

Situational Judgment / Judgment and Decision Making

  • Priority order: safety of people first, then security of the checkpoint, then throughput; never trade safety for speed.

  • When a possible threat exceeds your authority or training, stop the process and notify a supervisor or law enforcement.

  • Treat any unattended bag as suspicious - do not open or move it yourself; secure the area and report.

  • Apply the same screening standard to every passenger regardless of appearance, age, or demeanor.

  • Record the facts (time, location, description, action taken) at the time of the event, not from memory later.

  • De-escalate verbally, keep a safe distance, and involve a supervisor before any physical intervention.

  • When evidence is ambiguous, choose the option that preserves options and safety (secondary screening, not waiver).

Quick reference

English Language Proficiency (Reading and Verbal Comprehension)

  • The correct main-idea answer restates the passage's central point, not a supporting detail or an extreme version of it.

  • A valid inference must be supported by the text; anything requiring outside facts is out of scope.

  • In except/not questions, three options are supported by the passage and one is not; eliminate the three supported options.

  • For word-in-context items, choose the meaning that fits the surrounding sentence, not the most common dictionary sense.

  • Identify attitude words (e.g., 'unfortunately', 'commendably') to judge whether the author is neutral, critical, or approving.

  • For procedural text, order steps by explicit signal words (first, after, before, finally) rather than by guess.

  • A verb agrees with its subject, not with a phrase between them (e.g., 'the list of items is').

Quick reference

Workplace Skills and Customer Service Orientation

  • Acknowledge each passenger promptly, use a calm professional tone, and explain the next step in plain language.

  • For complaints: listen fully, restate the concern, state what you can do, and escalate if the request exceeds policy.

  • Apply rules uniformly; exceptions require supervisor authorization, not personal discretion.

  • Share passenger information only on a need-to-know basis with authorized personnel.

  • Report relief needs and hand off incomplete tasks explicitly so no checkpoint position is left uncovered.

  • Lower voice volume, avoid arguing, offer choices within policy, and call a supervisor if hostility continues.

  • Confirm names and numbers by reading them back to prevent errors in records and instructions.