USPS Postal Exam 477 case studies
USPS Postal Exam 477 · Put your knowledge to work in context.
The USPS Virtual Entry Assessment 477 is a computer-delivered screening test used in hiring for certain postal entry-level roles. Candidates typically encounter it after submitting an application through the USPS careers site, and it functions as a gate: how you perform helps determine whether your application advances to interview and further processing. The USPS Postal Exam 477 case studies are 5 cases and about 3,417 words.
1Three Call-Outs and a Route You Have Never Carried
at a 14-route station and three regular carriers have called out. You are a CCA with 11 months on the job.
651 words, about 3 min2Damp Parcel at 4:52 on a Saturday
on a Saturday at a two-window station that closes at 5:00. Seven customers are in line.
670 words, about 3 min3The Frequency Item You Cannot Remember
You are in the self-report section, where items ask how often you have done things such as 'finished a job without being reminded,' 'followed a rule you thought was inefficient,' and 'stayed calm when a customer blamed you for something you did not do,' using five choices from never to very often. Other items ask you to rate your own reliability and whether you prefer working alone or as part of a crew.
669 words, about 3 min4Five Change-of-Address Records Before the 5:15 Release
You are a PSE clerk at a two-window station. your supervisor hands you five change-of-address records that a new employee keyed this afternoon from handwritten customer cards, and asks you to check them against the originals before the 5:15 release.
798 words, about 4 min5Five Serials, One Check Digit, Ninety Seconds
You are checking a batch of five money order serials before they are entered into the log. Each serial is 11 digits: ten digits of serial number followed by a check digit.
629 words, about 3 min