ACP-120
Atlassian Certified Professional: Jira Cloud Administrator (ACP-120)
More study resources
Cheat sheet
Keep the key ideas within reach.
ExploreKey terms
Get comfortable with the vocabulary.
ExploreStudy plan
Give each week a clear focus.
ExploreCommon mistakes
Understand the traps and how to avoid them.
ExploreCase studies
Put your knowledge to work in context.
ExploreExam-day guide
Prepare for the day ahead.
ExploreAbout this exam
ACP-120, the Atlassian Certified Professional: Jira Cloud Administrator credential, is a professional-level certification that verifies you can configure, govern, and troubleshoot a Jira Cloud site rather than simply use one. It targets administrators, platform owners, and consultants who already run a site day to day - people who own schemes, user provisioning, workflow design, and permission decisions.
The exam is weighted toward the configuration layer beneath the interface: project templates and scheme sharing, issue types, fields, screens and field configurations, workflow authoring with conditions, validators and post functions, permission schemes, project roles and issue-level security, notification schemes, site and user management, and automation rules. Expect scenario questions that ask which change achieves an outcome with the least disruption, not trivia about where a menu lives.
Prepare by building. Keep a sandbox Cloud site, recreate a permission scheme from scratch, move a project between workflow schemes, and break things deliberately so you learn what each setting actually controls. Atlassian's documentation and official exam guide are the authoritative sources for objectives and logistics. The exam is proctored and computer-based with multiple-choice and multiple-response items, and the certification body publishes current scheduling, duration, pricing, and scoring information on its own site.
What you'll study
About ACP-120 preparation
What is the exam format?
Proctored, computer-based delivery with multiple-choice and multiple-response questions. Some items ask you to pick more than one correct option. Atlassian publishes the current delivery details, including remote versus test-centre proctoring, on its certification site - confirm there before you schedule, since logistics change.
How many questions are there and how long do I get?
The certification body publishes the current question count and time limit, and they are subject to change. Do not plan around numbers quoted in forums or older prep material. Check Atlassian's official certification page when you book so your pacing strategy reflects the real exam.
What does it cost and what is the passing score?
Fees and the scaled passing score are set by Atlassian and published on its certification site. They vary by region and currency and are revised periodically, so any figure you read secondhand may be stale. Treat the official page as the only reliable source.
How difficult is it really?
It is a professional-level exam, not an entry ticket. Candidates who pass typically have real administrative responsibility for a Cloud site - owning schemes, user management, and workflows - rather than only using Jira as a project member. Expect scenario reasoning across several configuration layers at once, not single-fact recall.
Can I retake it if I fail, and how soon?
Retakes are permitted under Atlassian's policy, which sets the waiting period and any repeat-attempt limits. The exact terms are published by the certification body rather than fixed here. Read them before your first attempt so an unexpected result does not catch you without a plan.
In what order should I study the domains?
Start with the scheme model itself - how project, issue, workflow, permission, and notification schemes attach to projects - because nearly every other objective depends on it. Then go deep on permission schemes and issue-level security, which carry the heaviest weight, followed by workflows, fields and screens, project types, and automation.
Are multiple-response questions partially credited?
Assume not unless the official exam guide states otherwise. Treat every multiple-response item as all-or-nothing: read each option independently, eliminate the ones that are true in general but wrong for the stated scenario, and only then commit. Guessing a third option on a two-answer item usually costs you the point.
What are the most common failure modes?
Memorising menu paths instead of understanding inheritance and precedence. Confusing project roles with groups, or global permissions with scheme permissions. Forgetting that scheme changes can silently affect other projects sharing it. And skipping automation, where smart values and rule component order are routinely underestimated.
How much automation do I need to know?
Enough to design rules confidently: triggers, conditions, actions, branches, smart values, and the difference between project-scoped and global rules. You should be able to read a rule description and predict whether it fires, in what order, and which actor's permissions it uses - that last point trips up many candidates.
Should I study Data Center or Server material?
No. The credential is Cloud-focused, and several familiar Data Center features work differently or are handled by separate Cloud products. Study Cloud documentation and a live Cloud sandbox. Where documentation offers a Cloud/Data Center toggle, keep it on Cloud throughout your preparation.