ACP-120 case studies
ACP-120 · Put your knowledge to work in context.
ACP-120, the Atlassian Certified Professional: Jira Cloud Administrator credential, is a professional-level certification that verifies you can configure, govern, and troubleshoot a Jira Cloud site rather than simply use one. It targets administrators, platform owners, and consultants who already run a site day to day - people who own schemes, user provisioning, workflow design, and permission decisions. The ACP-120 case studies are 5 cases and about 4,322 words.
1The Shared Permission Scheme and the Vendors
Meridian Software runs 14 company-managed projects that all share the single Standard Permission Scheme . A new project, VEND (Vendor Portal), must give 8 external contractors in the group vendors-ext access to log, view, and comment on their own issues only.
901 words, about 5 min2Cost Center: Contexts, Field Configurations and Screens
Northwind runs 6 company-managed projects on shared schemes. Cost Center is a select list with a single global context and three options: CC-100, CC-200, CC-300.
834 words, about 4 min3One Workflow, Three Projects, Four Change Requests
A single company-managed workflow, Delivery Workflow , with statuses Open → In Progress → In Review → Done, is referenced by three workflow schemes and is used by Story, Bug and Task in projects ALPHA, BETA and SUP. SUP's support agents raise four requests: (1) add an Awaiting Vendor status reachable from In Progress, for Bugs only; (2) allow only the reporter to move a Bug back from Awaiting Vendor to In Progress; (3) add a global All → Closed transition so any issue can be closed from any status; (4) delete the In Review status because SUP does not use it.
864 words, about 4 min4The Stale Ticket Rule That Ran Out of Budget
OPS runs 30 company-managed projects and a single automation rule, Stale Tickets . It is scheduled daily with JQL project in (OPS, SUP) AND status = "Waiting for Info" AND updated < -7d .
855 words, about 4 min5HR Says Nobody Gets the Right Email
A company-managed project, HR, uses the Default Notification Scheme. The HR group hr-team contains 40 staff and receives email for every comment on every issue - roughly 600 messages a day.
868 words, about 4 min