AHLEI CHA study plan

AHLEI CHA · Give each week a clear focus.

8 weeks · About 7 hours per week

Week 1

Leadership & Hotel Operations

Define the five core leadership competencies tested in Domain 1 and map each to a hotel department scenario
List the guest-service cycle stages from arrival through departure and identify one operational control point per stage
Outline the rooms-division workflow (reservations, front office, housekeeping, maintenance) and note where each hands off to another

A one-page leadership-to-operations map linking each competency to a concrete hotel department and control point

Week 2

Compare autocratic, democratic, and situational leadership styles and select the appropriate style for three staffing scenarios
Describe how to conduct a structured performance-counseling conversation using a documented disciplinary step model
Explain labor-relations fundamentals including scheduling, staffing ratios, and grievance handling in a lodging context

Three written scenario responses (150 words each) justifying a chosen leadership style and disciplinary path

Week 3

Identify the major financial statements used in lodging and state the purpose and key line items of each
Compute and interpret basic ratios (occupancy, ADR, RevPAR, labor cost percentage, GOP margin) from sample figures
Describe how a manager builds and defends a departmental operating budget request

A worked ratio worksheet with all computations shown and a short interpretation paragraph per ratio

Week 4

Explain revenue-management principles including segmentation, rate fencing, and displacement analysis
Calculate RevPAR impact of a rate-versus-occupancy trade-off and state the breakeven point
Distinguish fixed, variable, and semi-variable costs and apply them to a departmental P&L

A rate-versus-occupancy breakeven analysis with a written recommendation

Week 5

Build a simple 12-month rooms revenue forecast from occupancy and ADR assumptions
Identify cost-control levers in rooms, food and beverage, and overhead categories
Explain the flow-through concept and compute flow-through on a revenue change scenario

A 12-month rooms forecast spreadsheet with assumptions documented and flow-through computed

Week 6

Describe front-office cash and credit controls, including night audit and city-ledger handling
Explain purchasing, receiving, storing, and issuing controls in food and beverage operations
Identify internal-control weaknesses in three short written operational scenarios

A control-weakness audit sheet listing three scenarios, the weakness found, and the corrective control

Week 7

Synthesize leadership, financial, operational, and revenue concepts into integrated case responses
Practice timed multiple-choice sets across all four domains and log error patterns by domain
Write two short constructed responses that combine a financial metric with an operational decision

An error-pattern log by domain plus two integrated case responses with self-scoring

Week 8

A final readiness scorecard showing per-domain accuracy and a list of items still flagged for review

Week 2: Can explain three leadership styles and apply each to a staffing scenario without notes

Week 4: Computes occupancy, ADR, RevPAR, labor cost percentage, and GOP margin correctly from raw figures

Week 6: Identifies at least two internal-control weaknesses in any given operational scenario

Week 8: Achieves 80 percent or higher on a full-length timed practice set with no domain below 70 percent