AHLEI CHA case studies
AHLEI CHA · Put your knowledge to work in context.
The Certified Hotel Administrator (CHA®) is a professional credential administered by the American Hotel & Lodging Educational Institute (AHLEI), which describes itself as a global leader in hospitality education, training and certification. AHLEI states that it provides the study materials and administers the certification process for nearly 30 certification designations trademarked by the American Hotel & Lodging Association (AHLA). According to AHLEI, the CHA program has been newly revised and is described as a career-defining achievement. AHLEI states the program is tailored for hotel general managers and senior-level executives who want to sharpen their leadership, elevate their business acumen, and gain recognition for their impact. The AHLEI CHA case studies are 5 cases and about 3,193 words.
1The Renovation Dilemma: Guest Satisfaction vs. Capital Budget
You are the general manager of a 220-room full-service hotel in a competitive downtown market. The hotel is 18 years old and has not undergone a major renovation in 12 years.
623 words, about 3 min2Staffing Crisis: Balancing Service and Budget
You are the rooms division manager of a 300-room convention hotel. The hotel has 120 housekeepers (including supervisors) and runs at an average occupancy of 78%.
647 words, about 3 min3Revenue Management: Group vs. Transient Mix
You are the director of revenue management at a 400-room downtown hotel. The hotel has 30,000 square feet of meeting space and typically runs at 75% occupancy with an ADR of 220.
679 words, about 3 min4Leadership: Handling a Department Head's Underperformance
You are the general manager of a 250-room resort hotel. The director of food and beverage (F&B) has been with the hotel for 10 years and is well-liked by staff but has consistently missed financial targets for the past two years.
623 words, about 3 min5Capital Investment: Energy Efficiency Upgrade
You are the controller of a 350-room hotel. The hotel's energy costs have risen 20% over the past three years, now totaling 1.2 million annually, or 4% of total revenue.
621 words, about 3 min