AHLEI CHS case studies
AHLEI CHS · Put your knowledge to work in context.
The AHLEI Certified Hospitality Supervisor (CHS) is a professional designation offered within the certification portfolio of the American Hotel & Lodging Educational Institute, which describes itself as "a global leader in hospitality education, training and certification." The credential is intended for front-line and first-level hospitality supervisors - the people who direct hourly staff in rooms, food and beverage, and guest-contact departments - and it tests whether they can translate supervisory theory into daily practice: leading teams, holding service standards, handling employee relations, and controlling the operational and financial details of their area. Candidates typically prepare through AHLEI study materials and instructor-led or self-paced training, then sit a proctored exam delivered through AHLEI's print or online ExamFlex options. The AHLEI CHS case studies are 5 cases and about 2,316 words.
1The Sold-Out Saturday Room Shortage
on a sold-out Saturday at a 210-room select-service hotel. The PMS shows 210 arrivals expected, 198 checked in, and 12 remaining reservations.
508 words, about 3 min2The Breakfast Quality Complaint Spike
You manage a 140-room hotel with a complimentary hot breakfast. Over the past 30 days, guest survey scores for breakfast dropped from 4.5 to 3.6 (out of 5).
424 words, about 2 min3The High-Potential Who Is Burning Out the Team
A front office supervisor, 'Dana,' has the best upsell numbers on your team ($14,200 last quarter, 22% above the next agent) and the highest guest mention rate. She is also the subject of three informal complaints in six weeks: two agents say she 'talks down' to them, and one says she reassigns their tasks without telling them.
477 words, about 2 min4The Near-Miss in the Laundry Room
At 11:20 p.m., a houseperson reports that a dryer in the laundry room sparked and smoked; he unplugged it and no fire occurred. The laundry room has one extinguisher, last inspected 14 months ago (tags require annual inspection).
463 words, about 2 min5The Variance in the Monthly P&L
Your 120-room hotel budgeted 78% occupancy and 142 ADR for March. Actuals: 74% occupancy, 138 ADR, rooms revenue 18,000 under budget.
444 words, about 2 min