AIC CAC study plan

Define the core roles and responsibilities of a property manager and distinguish them from owner and asset-manager functions

Outline the major operational workstreams (leasing, collections, work orders, reporting) and map each to a weekly cadence

Describe the resident lifecycle from application through move-out and identify the manager's touchpoints at each stage

Explain the purpose and typical contents of a management agreement, including owner reporting expectations

Compare organizational structures (on-site staff, centralized support, third-party management) and their staffing implications

Apply fair housing protected classes and prohibited practices to leasing and daily operations scenarios

Identify reasonable accommodation and modification request handling steps

Draft a procedure for documenting and responding to a fair housing complaint internally

Calculate occupancy, economic occupancy, and turnover rate from a sample rent roll and unit count

Explain the leasing funnel from inquiry to signed lease and identify conversion drop-off points

Describe screening criteria components (income ratios, rental history, criminal history review) and how to apply them consistently

Outline lease terms, addenda, and renewal negotiation approaches

Build a simple operating budget from revenue and expense line items for a sample property

Classify expenses as fixed, variable, controllable, and non-controllable

Explain variance analysis and write a short narrative for a favorable and an unfavorable variance

Describe delinquency management stages and collection escalation steps

Apply fair housing rules to advertising, screening, and resident communication examples

Identify ethical conflicts of interest and confidentiality breaches in property management scenarios

Explain fiduciary duty to the owner and how it interacts with fair housing obligations

Draft compliant marketing language that avoids discriminatory or exclusionary phrasing

Describe service recovery steps for a resident complaint and distinguish service failure from policy dispute

Outline a resident communication plan for a rent increase, a major repair, and a lease renewal

Explain conflict de-escalation techniques and when to escalate to management or counsel

Identify retention levers that reduce turnover and how to measure their impact

Distinguish routine, preventive, and emergency maintenance and set response-time targets for each

Describe a work-order workflow from request intake through completion and closeout documentation

Identify common property liability exposures and the insurance or contract terms that address them

Outline a unit-turn process with inspection checkpoints and make-ready timelines

Integrate operational, leasing, and financial concepts by working through a full-property scenario

Practice applying budget, occupancy, and fair housing rules to a single case with conflicting pressures

Identify weak domains from prior weeks and remediate with targeted review

Build a personal exam-day strategy for pacing, flagging, and reviewing uncertain items