AMCA MAAC case studies
AMCA MAAC · Put your knowledge to work in context.
The AMCA Medical Administrative Assistant Certification (MAAC) is a nationally recognized credential for people who handle the front-office side of healthcare: scheduling patient appointments, greeting and checking in patients, maintaining and updating medical records, compiling charts, reports and correspondence, billing patients and processing insurance information, and answering phones and patient inquiries using medical terminology. AMCA states that the MAAC is accredited by the National Commission for Certifying Agencies (NCCA), and that certified medical administrative assistants work in hospitals, physician offices, outpatient clinics, medical and diagnostic laboratories, urgent care centers and specialty practices. The AMCA MAAC case studies are 5 cases and about 2,207 words.
1Walk-In With Chest Pain During a Full Schedule
at a three-provider family practice. The waiting room holds 11 patients, and the next open slot is 11:15 a.m.
498 words, about 2 min2Release of Records to a Spouse
A woman calls asking for copies of her husband's visit notes and lab results from the past year. She says she manages all his appointments and pays the bills, and she is listed on his insurance.
435 words, about 2 min3Two Patients, One Slot
It is Monday and the schedule is double-booked at 2:00 p.m. The 2:00 slot was assigned to a new patient, Mr.
424 words, about 2 min4Coding a Visit With a Preventive and a Problem Focus
A 62-year-old established patient comes in for a Medicare annual wellness visit. During the visit she also mentions new intermittent numbness in her right hand and asks about a mole on her shoulder that has changed.
417 words, about 2 min5Terminology and Anatomy in a Triage Call
A patient calls the office at 3:15 p.m. and says, 'My doctor told me I have a distal radius fracture and I need to see an orthopedist.
433 words, about 2 min