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Three Salaried 'Assistant Managers' and a Pay Compression Problem

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Three Salaried 'Assistant Managers' and a Pay Compression Problem

Nordic Freight Repair is a 200-employee equipment service company. Three branch 'Assistant Managers' each earn a $52,000 salary and typically work 50 hours a week. Their day is roughly 80% hands-on repair work identical to what the hourly technicians do, plus opening and closing the branch, ordering parts, and occasionally covering the schedule when the Branch Manager is out. They have no authority to hire, fire, or set pay, and their recommendations on discipline are routinely overridden. Separately, the company just hired two technicians at $58,000 because the market moved, while three technicians with six years' tenure and strong ratings sit at $54,000–$55,000. The merit pool for the year is $120,000.

1. Are the three Assistant Managers properly classified as exempt? What is the exposure, and what should HR do first?

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On these facts, no - and the salary basis alone does not save it.

  • Exemption requires the salary basis plus the duties test. The duties test turns on the employee's primary duty, not on the best thing they do occasionally. At 80% hands-on repair work identical to hourly technicians, the primary duty is production work, not management.
  • The management tasks listed (opening/closing, ordering parts, covering the schedule) are supervisory-support tasks. No hiring/firing authority and routinely overridden recommendations undercut the 'management is primary' argument further.
  • Do not fix this by raising the salary to a threshold number. If the duties test fails, a higher salary changes nothing. (The salary-level rules have also been in regulatory flux, so build the analysis on duties, which are stable.)
  • Exposure math: $52,000 ÷ 2,080 = $25.00/hour regular rate. Ten OT hours weekly at the half-time premium is $12.50 × 10 = $125/week, about $6,500/year per person. Two-year lookback: ~$13,000 each, ~$39,000 for three; three years if the violation is found willful, ~$58,500. Liquidated damages can double it. Multiply if there are more branches.
  • First step: reclassify going forward, stop the bleeding, then quantify the lookback with payroll data and take legal advice before deciding whether to make back payments proactively.

2. What are the options for addressing the technician pay compression, and which do you recommend with a $120,000 pool?

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Compression is the specific problem: new hires at $58,000 out-earn six-year incumbents at $54,000–$55,000.

  • This is not a general market-adjustment problem, and an across-the-board 3% raise does not fix it - it preserves the inversion and also hands money to people who are not affected.
  • Targeted equity adjustment is the correct tool. Bring the three incumbents to at least $58,000 (cost: $9,000–$12,000), and ideally slightly above to recognize tenure and ratings - say $59,000–$60,000, cost roughly $15,000–$18,000.
  • That leaves the large majority of the $120,000 pool for market and performance adjustments. Reserve it for documented cases: employees below the band minimum, retention risks with concrete evidence, and top performers. 'Everyone gets 2.5%' spends the pool without changing anything.
  • Document the rationale for each adjustment - market data source, date, and the specific decision. If the pool is allocated by manager discretion, that documentation is the defense if a pay-equity question arises.
  • Going forward, check new-hire offers against incumbent pay before the offer goes out. This compression was entirely preventable.

3. The Branch Managers now want to change the Assistant Manager title to 'Lead Technician' and keep the salary. Any concerns?

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Yes - that is a label change, not a classification change, and it makes the situation worse if the pay stays the same.

  • FLSA status follows duties and pay structure, not titles. Renaming a non-exempt employee 'Lead Technician' and paying a salary does not create an exemption; a fixed salary that is reduced for partial-day absences or that functions as a shift-rate is also not a true salary basis.
  • If 'Lead Technician' is genuinely a non-exempt role, the employee must be paid overtime - a salary converted to an hourly equivalent plus OT, or a fluctuating workweek arrangement done correctly.
  • The informal-leadership trap: if the new title comes with real authority (assigning work, directing two or more employees as a primary duty, effective recommendations on hiring/pay), the duties test could be met later - but that requires actual authority, and it should be documented before any exemption claim.
  • Recommendation: reclassify honestly now, communicate the change as a correction that benefits the employees (overtime eligibility), and write job descriptions that match what people actually do. A title-only fix is exactly the kind of thing that turns a $39,000 problem into a willful-violation finding.