ASE C1 Automobile Service Consultant case studies
ASE C1 Automobile Service Consultant · Put your knowledge to work in context.
The ASE C1 Automobile Service Consultant credential is part of the National Institute for Automotive Service Excellence (ASE) certification family. It is aimed at the person a customer actually talks to at the counter - the service writer, service advisor, or service consultant - rather than the technician turning wrenches. The ASE C1 Automobile Service Consultant case studies are 5 cases and about 4,640 words.
1The Tow-In After a Declined Diagnostic
On March 3, a 2016 sedan with 84,200 miles came in with an intermittent no-crank, about twice a week, usually after sitting overnight. The advisor recommended a one-hour electrical diagnostic at $155; the customer declined and asked only for a battery test, which passed at 12.6 V and a measured 610 CCA against a 550 CCA rating.
915 words, about 5 min2The $300 Budget and the Tow Vehicle
A 2014 pickup with 118,000 miles is in for a 59.95 synthetic-blend oil change and 20-point inspection. The customer bought it used at 90,000 miles with no service records.
892 words, about 4 min3Warm at Idle, Cold on the Highway
A 2013 sedan with 96,400 miles uses R-134a. The complaint: the A/C is warm at idle in traffic and cold on the highway.
922 words, about 5 min4The $99 Brake Coupon and the Fourth Tech
Your shop has three flat-rate technicians (one master, two mid-level), five bays, and is open 7:30 to 5:30 Monday through Friday. Last month the shop billed 78 hours per week against 120 available technician hours.
984 words, about 5 min5Cords Showing and a 90-Mile Trip
A 2012 minivan with 141,000 miles is in for an oil change. The inspection finds the right front tire worn to the cords on the inner edge; the rest of the tread is 9/32.
927 words, about 5 min