Austria BKF D95 flashcards
Austria BKF D95 · Build recall with a focused review session.
32 cards. Read the term and the definition here. The deck at the top of this page is optional.
- CPC basic qualification hours
- Regular basic qualification for professional drivers is 280 hours; accelerated version is 140 hours. Periodic further training is 35 hours every five years.
- Daily driving limit
- Under Regulation 561/2006 daily driving time is at most nine hours, extendable to ten hours at most twice per week.
- Weekly driving limit
- Weekly driving time may not exceed 56 hours, and driving within any two consecutive weeks may not exceed 90 hours.
- Break after 4.5 hours
- After 4.5 hours of driving a break of at least 45 minutes is required, splittable into a 15-minute and a 30-minute segment.
- Reduced weekly rest
- A reduced weekly rest of at least 24 hours must be compensated en bloc by an equivalent rest taken before the end of the third following week.
- Austrian standard VAT rate
- The standard VAT rate in Austria is 20 percent. Reduced rates of 10 percent and 13 percent apply to specific listed goods and services.
- Net from gross formula
- To derive net from gross at 20 percent VAT, divide the gross amount by 1.20. At 10 percent, divide by 1.10.
- Contribution margin
- Contribution margin equals revenue minus variable costs. Subtracting fixed costs from total contribution margin yields the operating result.
- Break-even quantity
- Break-even quantity is fixed costs divided by contribution margin per unit. At this volume the business covers all costs with zero profit.
- Linear depreciation formula
- Annual linear depreciation equals acquisition cost divided by useful life in years. The same amount is written off each year until the asset is fully depreciated.
- Diesel power formula
- Engine power in kilowatts equals torque in newton-metres multiplied by engine speed in rpm, divided by 9549.
- Kinetic energy and speed
- Kinetic energy equals one half mass times velocity squared. Doubling speed quadruples braking energy and stopping distance grows substantially.
- AdBlue function
- AdBlue is a 32.5 percent urea solution injected into the SCR catalyst to convert nitrogen oxides into nitrogen and water vapour.
- Truck electrical voltage
- Heavy trucks use a 24-volt nominal system, typically two 12-volt batteries in series, with alternator charging around 28 volts.
- Air brake pressure range
- Service brake circuits in truck air brake systems typically operate between 8 and 10 bar, supplied by the compressor via the multi-circuit protection valve.
- Risk assessment requirement
- Section 4 of the Arbeitnehmerschutzgesetz requires the employer to assess all workplace hazards and document the results in writing.
- Load securing coefficients
- Securing force is calculated as acceleration coefficient times cargo weight. Typical coefficients are 0.8 forward, 0.5 rearward and 0.5 lateral.
- Austrian emergency numbers
- In Austria dial 112 for the European emergency number, 144 for ambulance, 122 for fire brigade, and 133 for police.
- Fire classes
- Fire classes are A solids, B liquids, C gases, D metals, and F cooking oils. The extinguishing agent must match the class.
- Break after six hours
- Austrian working time law requires a break of at least 30 minutes after six hours of work, which may be split into two 15-minute parts.
- PDCA cycle
- PDCA stands for Plan, Do, Check, Act. It is the iterative improvement cycle used in ISO 9001 and ISO 14001 management systems.
- ISO 9001 certificate validity
- An ISO 9001 certificate is valid for three years, subject to successful annual surveillance audits by the certification body.
- SMART indicator criteria
- SMART means specific, measurable, achievable, relevant, and time-bound. Indicators meeting these criteria support meaningful performance monitoring.
- Five-Why method
- The 5-Why technique repeatedly asks why a problem occurred until the root cause is identified, enabling effective corrective action.
- Tachograph record retention
- Drivers must retain manual records and printouts for at least 28 days and present them to enforcement officers on request.
- Active listening technique
- Active listening involves paraphrasing the speaker's message, asking open questions, and confirming understanding before offering a response.
- Complaint handling steps
- Listen without interruption, acknowledge the concern, clarify the facts, propose a solution, agree a timeline, and follow up afterwards.
- Net Promoter Score formula
- NPS equals the percentage of promoters minus the percentage of detractors, based on the question of likelihood to recommend.
- SERVQUAL dimensions
- Service quality is assessed across reliability, responsiveness, assurance, empathy, and tangibles. Reliability is usually the most important dimension.
- Diesel CO2 factor
- Burning one litre of diesel releases approximately 2.64 kilograms of carbon dioxide, the basis for fuel-based emission calculations.
- Euro VI limits
- Euro VI for heavy diesel engines limits nitrogen oxides to 0.4 grams per kilowatt-hour and particulate matter to 0.01 grams per kilowatt-hour.
- Night driving ban Austria
- Trucks over 7.5 tonnes are banned from Austrian motorways at night between 22:00 and 05:00 to reduce noise emissions.