Austria BKF D95 study guide
Austria BKF D95 · Work through your exam, one topic at a time.
The Austrian BKF D95 credential sits within Austria's regulated trades and professions framework, where candidates demonstrate the knowledge needed to run a business independently in a designated trade. It is aimed at people preparing for a Befähigungsnachweis (proof of qualification) under the D95 designation, typically skilled practitioners moving into self-employment or a management role, as well as career changers formalising experience gained on the job. The Austria BKF D95 study guide has 8 sections and about 1,708 words.
01Legal Foundations and Professional Regulations
Austrian building-services work sits at the intersection of trade law, contract law and technical regulation. Candidates must know the Gewerbeordnung (GewO) distinction between free trades and regulated trades, the Ausübungsregeln for the relevant trade, and the role of the Wirtschaftskammer .
253 words, about 1 min02Business Administration and Accounting
Understand the Einnahmen-Ausgaben-Rechnung versus doppelte Buchhaltung , the structure of a Bilanz (Aktiva/Passiva) and a GuV . Know Umsatzsteuer : 20% standard rate, 10%/13% reduced rates, Vorsteuerabzug conditions, and the Kleinunternehmerregelung threshold (currently EUR 55,000 gross turnover).
217 words, about 1 min03Technical Fundamentals and Applied Technology
Building-services engineering requires fluency in Ohm's law (U = I·R), electrical power (P = U·I, three-phase P = √3·U·I·cos φ), and protective measures ( Schutzklassen , FI/RCD 30 mA, TN-S vs. Know basic hydraulics : pressure, flow, pump curves, and the relationship between Druckverlust and pipe diameter.
215 words, about 1 min04Occupational Safety and Health Protection
Austrian OSH rests on the ArbeitnehmerInnenschutzgesetz (ASchG) and the Bauarbeiterschutzverordnung (BauV) . Know the Sicherheits- und Gesundheitsschutzdokumente duty, the role of the Sicherheitsvertrauensperson (SVP) and Arbeitsmediziner , and Unterweisung obligations (initial and annual).
223 words, about 1 min05Quality Management and Documentation
Understand ISO 9001 structure: process approach, PDCA cycle, risk-based thinking, and the seven quality principles. Know the difference between Qualitätskontrolle (inspection), Qualitätssicherung (process assurance) and Qualitätsmanagement (system).
192 words, under 1 min06Customer Communication and Service
Professional customer interaction requires active listening , Ich-Botschaften , and structured complaint handling. Know the Beschwerdemanagement cycle: capture, classify, resolve, follow up.
211 words, about 1 min07Environmental Protection and Sustainability
Understand Abfallwirtschaftsgesetz (AWG) hierarchy: avoid, reuse, recycle, recover, dispose. Know Abfalltrennung rules for construction waste (wood, metal, plastics, hazardous waste such as old oils and refrigerants).
197 words, under 1 min08Practical Case Work and Problem Solving
Case questions test structured diagnosis. Use a consistent method: Ist-Zustand capture, Soll-Ist-Vergleich , hypothesis, test, measure, document.
200 words, about 1 min