Diploma of Salon Management study plan

Draft a one-page salon business model canvas covering services, target client segments, pricing tiers, and staffing structure

Build a 12-month operational calendar mapping peak seasons, stocktake cycles, and staff rostering constraints

Identify the five highest-impact operational bottlenecks in a typical salon floor plan and propose a fix for each

Write measurable service standards for the top six revenue services, including time targets per client

Convert the week 1 service standards into a costed price list showing direct labour minutes and product cost per service

Construct a break-even model in a spreadsheet that outputs required weekly client volume at three price points

Forecast 12 months of revenue, fixed costs, and variable costs with clearly labelled assumptions

Calculate the salon's target gross margin and compare it with the margins implied by the week 1 pricing tiers

Build a monthly budget template covering payroll, rent, utilities, consumables, marketing, and loan repayments

Reconcile a sample month of transactions against the budget and explain every variance above 10%

Draft a cash-flow forecast for 13 weeks that flags the two tightest weeks by name

Define four financial KPIs with formulas, review frequency, and intervention thresholds

Write role descriptions and measurable performance standards for each salon position, from assistant to manager

Design a structured onboarding sequence covering the first day, first week, and first 90 days

Draft a fair rostering policy that addresses split shifts, overtime, and leave requests in writing

Prepare a scripted framework for a performance conversation that separates behaviour from outcome

Map the full client journey from booking to rebooking and mark every staff touchpoint

Design a short client feedback survey of no more than eight questions and define how results will be acted on

Create a complaint-handling procedure with escalation steps and target response times

Draft a recruitment and retention plan naming three sourcing channels and two retention levers

Define a brand positioning statement and three brand voice rules, then apply them to two sample social posts

Build a 90-day marketing calendar with one campaign per month, budgeted per channel

Design a retail merchandising plan covering shelf placement, add-on prompts, and a staff incentive structure

Set stock control rules including par levels, reorder points, and a monthly stocktake procedure

Produce a hazard register for a salon covering chemical handling, electrical equipment, and infection control

Write a cleaning and sterilisation schedule that names frequency, responsible role, and sign-off method

Summarise the legal obligations that apply to salon operation, including employment, consumer, and record-keeping duties, with a compliance checklist

Draft an incident reporting and record-retention procedure with defined storage periods

Audit the completed plan against all nine exam domains and list every gap with a remediation action

Build a spaced-repetition revision schedule covering the final two weeks before the exam

Write three full-length practice responses under timed conditions and self-mark against the domain weightings

Identify two industry trends relevant to salon management and explain their operational and financial implications