Certificate III in Hospitality case studies
Certificate III in Hospitality · Put your knowledge to work in context.
The SIT30622 Certificate III in Hospitality is a nationally recognised Australian vocational qualification listed on the National Training Register. It is designed for people who work, or intend to work, in hospitality roles where they deliver service to customers, apply hygienic and safe work practices, and operate effectively within a team. The qualification is structured around six core units: sourcing and using information on the hospitality industry, working effectively in hospitality service, providing service to customers, showing social and cultural sensitivity, coaching others in job skills, and participating in safe work practices. Beyond the core, candidates choose elective units drawn from three groups. The Certificate III in Hospitality case studies are 5 cases and about 3,286 words.
1The Seventy-Cover Dinner and One Sick Food Handler
It is 4:45 pm on a Friday at a 70-seat bistro. The dinner service starts at 6:00 pm and the books are full.
704 words, about 4 min2Cool Room Failure Before a Wedding Function
A catering company is preparing a 120-guest wedding lunch for Saturday. On Friday at 8:00 pm, the head chef discovers the main cool room is reading 14 degrees Celsius.
705 words, about 4 min3Allergen Request During a Busy Lunch Service
It is 1:15 pm on a Saturday and a 90-seat cafe is full with a queue at the door. A table of four orders.
643 words, about 3 min4Chemical Storage and a New Cleaning Contractor
A 60-room hotel with a busy restaurant has just changed cleaning contractors. On the first Monday, a new cleaner decants a concentrated chlorine-based sanitiser into an unlabelled spray bottle and leaves it on a bench in the dry store next to open flour bags and a box of single-use gloves.
621 words, about 3 min5Understaffed Night Audit and a Cash Handling Discrepancy
A 45-room motel runs a night audit shift from 11:00 pm to 7:00 am with a single staff member. The night auditor is a casual employee in her third week, has not completed cash-handling training, and is alone on the property.
613 words, about 3 min