BCS BA Foundation case studies
BCS BA Foundation · Put your knowledge to work in context.
The BCS Foundation Certificate in Business Analysis is a professional certification offered by BCS, The Chartered Institute for IT, the UK chartered body whose public site describes itself as the home of the AI professional and which states that over 100,000 professionals worldwide are certified with BCS. The certificate is aimed at people entering business analysis or working alongside it: junior analysts, business users who gather and document requirements, project staff moving into an analysis role, and IT professionals who need to understand how business needs are elicited, modelled and turned into agreed requirements. The BCS BA Foundation case studies are 5 cases and about 3,416 words.
1The Loyalty Scheme Nobody Owned
A mid-sized retailer's loyalty programme has 1.4 million members, but redemption rates have fallen from 38% to 19% in two years. The new marketing director asks you, a business analyst in the IT department, to "specify a new mobile app" to reverse the trend.
753 words, about 4 min2The Warehouse System That Was Already Decided
A logistics firm has signed a contract with a software vendor for a warehouse management system before engaging business analysis. You are brought in to "gather requirements" so the vendor can configure the product.
718 words, about 4 min3Regulatory Deadline With a Moving Target
A financial services firm must comply with a new reporting regulation in nine months. You are the business analyst on a programme with three workstreams: data sourcing, report generation, and a change to the customer onboarding process.
657 words, about 3 min4The Portal That Grew Two Heads
A public sector body is replacing a customer portal. The original scope was a like-for-like replacement of an enquiry form.
622 words, about 3 min5The Restructure Everyone Heard About on Friday
A utility company is merging two customer service teams into one and introducing a new case management system. You are the business analyst.
666 words, about 3 min