emerit Housekeeping Room Attendant cheat sheet

Standard cleaning sequence for an occupied room: knock and announce, park the cart, open curtains and air the room, remove trash and soiled linen, make the bed, dust from high to low, clean glass and mirrors, vacuum, restock amenities, final visual check, then close and lock the door.

Knock-and-enter rule: knock three times, announce "Housekeeping" twice with a pause of about 10 seconds between announcements, then unlock and enter slowly; never enter a room with a Do Not Disturb sign or a double-locked door.

Bed-making order: fit the bottom sheet, add the top sheet, blanket, and bedspread or duvet, then fold the top sheet back over the blanket to form a cuff about 5-6 cm (2 in) deep; tuck sides and corners in a 45-degree hospital or mitered corner.

Dusting follows a top-to-bottom, clean-to-dirty, dry-before-wet rule; use a separate cloth color for bathrooms and never carry the same cloth from bathroom to bedroom.

Vacuuming order: start at the farthest corner from the door and work backward toward the exit so footprints are not left on cleaned carpet; use a crevice tool along baseboards and under furniture edges.

Soiled linen handling: never place linen on the floor or on the bed; bag it in the linen hamper immediately and keep clean linen on a separate shelf or covered cart tier.

Lost-and-found rule: any item found in a room is logged with room number, date, finder name, and description, then turned in to the designated location the same shift.

Final room check before departure covers bed, bathroom, trash, lights, television, clock, telephone, curtains, and door lock; report any maintenance defect on a work order rather than leaving it undocumented.

Cleaning order in a bathroom is top to bottom, dry to wet, and cleanest to dirtiest: mirrors and fixtures first, then sink, tub, shower, and toilet last, with the floor mopped after all fixtures are finished.

Color-coded cloth system: one color for toilet and another for sink, tub, and shower; a cloth used on the toilet is never used on any other surface, and cloths are changed between rooms.

Disinfection requires a contact time, typically 10 minutes for many bathroom disinfectants; the surface must stay visibly wet for the labeled contact time to be considered sanitized.

Toilet cleaning sequence: apply bowl cleaner under the rim, clean the outside of the tank, lid, and bowl from top down, scrub the bowl with a dedicated brush, flush, then wipe the seat, rim, and base with the toilet-only cloth.

Shower and tub work: remove hair from the drain, clean the walls and tub with a non-abrasive cleaner, rinse thoroughly, dry with a clean cloth, and check the grout line and caulk for mold or damage.

Mirror and glass finish: use a glass cleaner and a lint-free cloth or squeegee, working in overlapping strokes; a streak-free finish is the acceptance standard for the guest-visible mirror.

Amenity restock standard: fresh towels folded and stacked, toilet paper with a point fold, tissue box, soap, shampoo, conditioner, lotion, shower cap, and a clean drinking glass or wrapped cup.

Bathroom inspection points: no hair in the tub or on the floor, no water spots on fixtures, drains clear, grout clean, fan working, and the floor dry before the guest re-enters.

Safety Data Sheet (SDS) rule: every chemical in use must have a current SDS accessible to workers, and the label on the secondary spray bottle must match the product name and hazard warnings.

Never mix cleaning chemicals: bleach with ammonia produces toxic chloramine gas, and bleach with acid produces chlorine gas; use only the dilution stated on the product label.

Dilution control: measure with the supplied dispenser or cup, add product to water unless the label says otherwise, and never use an unlabeled bottle or a bottle with a faded label.

PPE minimum for bathroom work: gloves and eye protection for disinfectants and bowl cleaners, and an apron or gown when splash is likely; wash hands after removing gloves.

Wet-floor rule: place a wet-floor sign before mopping, mop with the sign between you and the direction of guest traffic, and remove the sign only when the floor is fully dry.

Cart safety: keep the cart in front of the door on the same side as the direction of travel, never block a fire exit or corridor width, and keep chemicals on a lower shelf below food and linen.

Bloodborne pathogen response: treat blood and body fluids as infectious, use gloves and a bodily-fluid spill kit, disinfect the area with the labeled product, and report the exposure per property procedure.

Ergonomics and injury prevention: bend at the knees, keep the load close to the body, do not lift a mattress alone, and report any needle, broken glass, or sharp object found in trash before handling it.

Privacy rule: guest room numbers, names, and stay dates are confidential and are never given to anyone at the door or by phone, including someone claiming to be a family member.

Do Not Disturb standard: a DND sign means no entry, no call, and no service; if the sign remains past the property check-out time, report it to a supervisor rather than entering.

Guest-request response: acknowledge the request, state a realistic time frame, deliver it, and confirm satisfaction; if the request cannot be met, offer an alternative and inform the supervisor.

Complaint handling sequence: listen without interrupting, apologize for the inconvenience, take action or escalate, and follow up; never argue with a guest in a corridor or doorway.

Security awareness: prop no doors open, never leave a master key or key card unattended on the cart, and report a door left ajar, a broken lock, or an unauthorized person to security immediately.

Professional boundaries: decline tips only if property policy requires it, never accept a gift that creates obligation, and never discuss other guests, coworkers, or property business in a guest area.

Cultural and language courtesy: use the guest's preferred name and title when known, speak clearly at a moderate pace, and use the property's interpretation service for language barriers.

Emergency conduct: know the fire alarm sound, the nearest exit route from each assigned floor, and the procedure to assist a guest with a disability; direct guests to the assembly point and never use an elevator.

Standard cleaning sequence for an occupied room: knock and announce, park the cart, open curtains and air the room, remove trash and soiled linen, make the bed, dust from high to low, clean glass and mirrors, vacuum, restock amenities, final visual check, then close and lock the door.

Knock-and-enter rule: knock three times, announce "Housekeeping" twice with a pause of about 10 seconds between announcements, then unlock and enter slowly; never enter a room with a Do Not Disturb sign or a double-locked door.

Bed-making order: fit the bottom sheet, add the top sheet, blanket, and bedspread or duvet, then fold the top sheet back over the blanket to form a cuff about 5-6 cm (2 in) deep; tuck sides and corners in a 45-degree hospital or mitered corner.

Dusting follows a top-to-bottom, clean-to-dirty, dry-before-wet rule; use a separate cloth color for bathrooms and never carry the same cloth from bathroom to bedroom.

Vacuuming order: start at the farthest corner from the door and work backward toward the exit so footprints are not left on cleaned carpet; use a crevice tool along baseboards and under furniture edges.

Soiled linen handling: never place linen on the floor or on the bed; bag it in the linen hamper immediately and keep clean linen on a separate shelf or covered cart tier.

Lost-and-found rule: any item found in a room is logged with room number, date, finder name, and description, then turned in to the designated location the same shift.

Final room check before departure covers bed, bathroom, trash, lights, television, clock, telephone, curtains, and door lock; report any maintenance defect on a work order rather than leaving it undocumented.

Cleaning order in a bathroom is top to bottom, dry to wet, and cleanest to dirtiest: mirrors and fixtures first, then sink, tub, shower, and toilet last, with the floor mopped after all fixtures are finished.

Color-coded cloth system: one color for toilet and another for sink, tub, and shower; a cloth used on the toilet is never used on any other surface, and cloths are changed between rooms.

Disinfection requires a contact time, typically 10 minutes for many bathroom disinfectants; the surface must stay visibly wet for the labeled contact time to be considered sanitized.

Toilet cleaning sequence: apply bowl cleaner under the rim, clean the outside of the tank, lid, and bowl from top down, scrub the bowl with a dedicated brush, flush, then wipe the seat, rim, and base with the toilet-only cloth.

Shower and tub work: remove hair from the drain, clean the walls and tub with a non-abrasive cleaner, rinse thoroughly, dry with a clean cloth, and check the grout line and caulk for mold or damage.

Mirror and glass finish: use a glass cleaner and a lint-free cloth or squeegee, working in overlapping strokes; a streak-free finish is the acceptance standard for the guest-visible mirror.

Amenity restock standard: fresh towels folded and stacked, toilet paper with a point fold, tissue box, soap, shampoo, conditioner, lotion, shower cap, and a clean drinking glass or wrapped cup.

Bathroom inspection points: no hair in the tub or on the floor, no water spots on fixtures, drains clear, grout clean, fan working, and the floor dry before the guest re-enters.

Safety Data Sheet (SDS) rule: every chemical in use must have a current SDS accessible to workers, and the label on the secondary spray bottle must match the product name and hazard warnings.

Never mix cleaning chemicals: bleach with ammonia produces toxic chloramine gas, and bleach with acid produces chlorine gas; use only the dilution stated on the product label.

Dilution control: measure with the supplied dispenser or cup, add product to water unless the label says otherwise, and never use an unlabeled bottle or a bottle with a faded label.

PPE minimum for bathroom work: gloves and eye protection for disinfectants and bowl cleaners, and an apron or gown when splash is likely; wash hands after removing gloves.

Wet-floor rule: place a wet-floor sign before mopping, mop with the sign between you and the direction of guest traffic, and remove the sign only when the floor is fully dry.

Cart safety: keep the cart in front of the door on the same side as the direction of travel, never block a fire exit or corridor width, and keep chemicals on a lower shelf below food and linen.

Bloodborne pathogen response: treat blood and body fluids as infectious, use gloves and a bodily-fluid spill kit, disinfect the area with the labeled product, and report the exposure per property procedure.

Ergonomics and injury prevention: bend at the knees, keep the load close to the body, do not lift a mattress alone, and report any needle, broken glass, or sharp object found in trash before handling it.

Privacy rule: guest room numbers, names, and stay dates are confidential and are never given to anyone at the door or by phone, including someone claiming to be a family member.

Do Not Disturb standard: a DND sign means no entry, no call, and no service; if the sign remains past the property check-out time, report it to a supervisor rather than entering.

Guest-request response: acknowledge the request, state a realistic time frame, deliver it, and confirm satisfaction; if the request cannot be met, offer an alternative and inform the supervisor.

Complaint handling sequence: listen without interrupting, apologize for the inconvenience, take action or escalate, and follow up; never argue with a guest in a corridor or doorway.

Security awareness: prop no doors open, never leave a master key or key card unattended on the cart, and report a door left ajar, a broken lock, or an unauthorized person to security immediately.

Professional boundaries: decline tips only if property policy requires it, never accept a gift that creates obligation, and never discuss other guests, coworkers, or property business in a guest area.

Cultural and language courtesy: use the guest's preferred name and title when known, speak clearly at a moderate pace, and use the property's interpretation service for language barriers.

Emergency conduct: know the fire alarm sound, the nearest exit route from each assigned floor, and the procedure to assist a guest with a disability; direct guests to the assembly point and never use an elevator.

Standard cleaning sequence for an occupied room: knock and announce, park the cart, open curtains and air the room, remove trash and soiled linen, make the bed, dust from high to low, clean glass and mirrors, vacuum, restock amenities, final visual check, then close and lock the door.

Knock-and-enter rule: knock three times, announce "Housekeeping" twice with a pause of about 10 seconds between announcements, then unlock and enter slowly; never enter a room with a Do Not Disturb sign or a double-locked door.

Bed-making order: fit the bottom sheet, add the top sheet, blanket, and bedspread or duvet, then fold the top sheet back over the blanket to form a cuff about 5-6 cm (2 in) deep; tuck sides and corners in a 45-degree hospital or mitered corner.

Dusting follows a top-to-bottom, clean-to-dirty, dry-before-wet rule; use a separate cloth color for bathrooms and never carry the same cloth from bathroom to bedroom.

Vacuuming order: start at the farthest corner from the door and work backward toward the exit so footprints are not left on cleaned carpet; use a crevice tool along baseboards and under furniture edges.

Soiled linen handling: never place linen on the floor or on the bed; bag it in the linen hamper immediately and keep clean linen on a separate shelf or covered cart tier.

Lost-and-found rule: any item found in a room is logged with room number, date, finder name, and description, then turned in to the designated location the same shift.

Final room check before departure covers bed, bathroom, trash, lights, television, clock, telephone, curtains, and door lock; report any maintenance defect on a work order rather than leaving it undocumented.

Cleaning order in a bathroom is top to bottom, dry to wet, and cleanest to dirtiest: mirrors and fixtures first, then sink, tub, shower, and toilet last, with the floor mopped after all fixtures are finished.

Color-coded cloth system: one color for toilet and another for sink, tub, and shower; a cloth used on the toilet is never used on any other surface, and cloths are changed between rooms.

Disinfection requires a contact time, typically 10 minutes for many bathroom disinfectants; the surface must stay visibly wet for the labeled contact time to be considered sanitized.

Toilet cleaning sequence: apply bowl cleaner under the rim, clean the outside of the tank, lid, and bowl from top down, scrub the bowl with a dedicated brush, flush, then wipe the seat, rim, and base with the toilet-only cloth.

Shower and tub work: remove hair from the drain, clean the walls and tub with a non-abrasive cleaner, rinse thoroughly, dry with a clean cloth, and check the grout line and caulk for mold or damage.

Mirror and glass finish: use a glass cleaner and a lint-free cloth or squeegee, working in overlapping strokes; a streak-free finish is the acceptance standard for the guest-visible mirror.

Amenity restock standard: fresh towels folded and stacked, toilet paper with a point fold, tissue box, soap, shampoo, conditioner, lotion, shower cap, and a clean drinking glass or wrapped cup.

Bathroom inspection points: no hair in the tub or on the floor, no water spots on fixtures, drains clear, grout clean, fan working, and the floor dry before the guest re-enters.

Safety Data Sheet (SDS) rule: every chemical in use must have a current SDS accessible to workers, and the label on the secondary spray bottle must match the product name and hazard warnings.

Never mix cleaning chemicals: bleach with ammonia produces toxic chloramine gas, and bleach with acid produces chlorine gas; use only the dilution stated on the product label.

Dilution control: measure with the supplied dispenser or cup, add product to water unless the label says otherwise, and never use an unlabeled bottle or a bottle with a faded label.

PPE minimum for bathroom work: gloves and eye protection for disinfectants and bowl cleaners, and an apron or gown when splash is likely; wash hands after removing gloves.

Wet-floor rule: place a wet-floor sign before mopping, mop with the sign between you and the direction of guest traffic, and remove the sign only when the floor is fully dry.

Cart safety: keep the cart in front of the door on the same side as the direction of travel, never block a fire exit or corridor width, and keep chemicals on a lower shelf below food and linen.

Bloodborne pathogen response: treat blood and body fluids as infectious, use gloves and a bodily-fluid spill kit, disinfect the area with the labeled product, and report the exposure per property procedure.

Ergonomics and injury prevention: bend at the knees, keep the load close to the body, do not lift a mattress alone, and report any needle, broken glass, or sharp object found in trash before handling it.

Privacy rule: guest room numbers, names, and stay dates are confidential and are never given to anyone at the door or by phone, including someone claiming to be a family member.

Do Not Disturb standard: a DND sign means no entry, no call, and no service; if the sign remains past the property check-out time, report it to a supervisor rather than entering.

Guest-request response: acknowledge the request, state a realistic time frame, deliver it, and confirm satisfaction; if the request cannot be met, offer an alternative and inform the supervisor.

Complaint handling sequence: listen without interrupting, apologize for the inconvenience, take action or escalate, and follow up; never argue with a guest in a corridor or doorway.

Security awareness: prop no doors open, never leave a master key or key card unattended on the cart, and report a door left ajar, a broken lock, or an unauthorized person to security immediately.

Professional boundaries: decline tips only if property policy requires it, never accept a gift that creates obligation, and never discuss other guests, coworkers, or property business in a guest area.

Cultural and language courtesy: use the guest's preferred name and title when known, speak clearly at a moderate pace, and use the property's interpretation service for language barriers.

Emergency conduct: know the fire alarm sound, the nearest exit route from each assigned floor, and the procedure to assist a guest with a disability; direct guests to the assembly point and never use an elevator.