emerit Housekeeping Room Attendant flashcards
emerit Housekeeping Room Attendant · Build recall with a focused review session.
32 cards. Read the term and the definition here. The deck at the top of this page is optional.
- Knock-and-announce procedure
- Knock three times and say Housekeeping twice, waiting about ten seconds between announcements. Enter slowly and only if no Do Not Disturb sign or double lock is present.
- Mitered bed corner
- A 45-degree fold that tucks the sheet and blanket neatly under the mattress corner. It holds linen tight and gives the bed a finished, wrinkle-free look.
- Top-to-bottom dusting rule
- Dust high surfaces such as lamps and picture frames before lower ones so falling dust does not land on already-cleaned furniture. Work clean areas toward dirty ones.
- Vacuum exit pattern
- Begin vacuuming at the corner farthest from the door and back toward the doorway. This leaves no fresh footprints on the cleaned carpet.
- Soiled linen handling
- Never place used linen on the floor or on a made bed. Bag it immediately in the linen hamper and keep clean linen on a separate cart tier.
- Lost and found log
- Every item found in a room is recorded with room number, date, finder name, and description, then turned in to the designated location during the same shift.
- Departure room check
- Before leaving, verify bed, bathroom, trash, lights, television, clock, telephone, curtains, and door lock. Report any defect on a maintenance work order.
- Clean-to-dirty bathroom order
- Clean mirrors and fixtures first, then sink, tub, and shower, and the toilet last. Mop the floor after all fixtures are finished.
- Color-coded cloth system
- Assign one cloth color to the toilet and another to sink, tub, and shower. A toilet cloth never touches other surfaces, and cloths change between rooms.
- Disinfectant contact time
- The labeled time a surface must stay visibly wet for the disinfectant to work, often about ten minutes. Wiping dry too early cancels the sanitizing effect.
- Toilet cleaning sequence
- Apply bowl cleaner under the rim, clean tank, lid, and bowl outside from top down, scrub the bowl with its dedicated brush, flush, then wipe seat, rim, and base.
- Tub and shower cleaning
- Remove hair from the drain, clean walls and tub with a non-abrasive product, rinse fully, dry with a clean cloth, and check grout and caulk for mold.
- Streak-free mirror standard
- Apply glass cleaner and wipe with a lint-free cloth or squeegee in overlapping strokes. The guest-visible mirror must show no streaks or water spots.
- Bathroom amenity restock
- Replace towels, toilet paper with a point fold, tissue, soap, shampoo, conditioner, lotion, shower cap, and a clean wrapped or washed drinking glass.
- Bathroom inspection points
- Check for hair in tub and floor, water spots on fixtures, clear drains, clean grout, a working exhaust fan, and a dry floor before the guest returns.
- Safety Data Sheet access
- A current SDS for every chemical in use must be available to workers. Secondary spray bottles must carry a label matching the product and its hazards.
- Bleach and ammonia hazard
- Mixing bleach with ammonia releases toxic chloramine gas, and mixing bleach with acid releases chlorine gas. Never combine cleaning products; use only labeled dilutions.
- Chemical dilution control
- Measure product with the supplied dispenser or cup and add it to water unless the label states otherwise. Never use an unlabeled or faded-label bottle.
- Bathroom PPE minimum
- Wear gloves and eye protection when using disinfectants and bowl cleaners, and an apron when splash is likely. Wash hands after removing gloves.
- Wet-floor sign placement
- Place the sign before mopping and keep it between you and oncoming guest traffic. Remove it only when the floor is completely dry.
- Housekeeping cart safety
- Park the cart in front of the door on the travel side, never block fire exits or corridor width, and store chemicals below linen and food.
- Bloodborne pathogen response
- Treat blood and body fluids as infectious. Use gloves and a spill kit, disinfect with the labeled product, and report the exposure under property procedure.
- Safe lifting for attendants
- Bend at the knees and keep the load close to the body. Do not lift a mattress alone, and report needles or broken glass found in trash before handling.
- Guest privacy rule
- Room numbers, guest names, and stay dates are confidential. Never confirm or give them to anyone at the door or by phone, including self-described relatives.
- Do Not Disturb standard
- A DND sign means no entry, no call, and no service. If it remains past check-out time, report it to a supervisor instead of entering.
- Guest request response
- Acknowledge the request, give a realistic time frame, deliver the item, and confirm satisfaction. If it cannot be met, offer an alternative and tell the supervisor.
- Complaint handling sequence
- Listen without interrupting, apologize for the inconvenience, take action or escalate, then follow up. Never argue with a guest in a corridor or doorway.
- Key and door security
- Never prop doors open or leave a master key or key card unattended on the cart. Report a door ajar, broken lock, or unauthorized person to security at once.
- Professional boundaries
- Follow property policy on tips, refuse gifts that create obligation, and never discuss other guests, coworkers, or property business in guest areas.
- Cultural and language courtesy
- Use the guest's preferred name and title when known, speak clearly at a moderate pace, and use the property interpretation service when language is a barrier.
- Fire emergency conduct
- Know the alarm sound and nearest exit from each assigned floor, assist guests with disabilities per procedure, go to the assembly point, and never use an elevator.
- Room status reporting
- Report each room as clean, inspected, or out of order at the end of the shift so the front desk knows which rooms are ready for arriving guests.