Smart Serve Ontario case studies
Smart Serve Ontario · Put your knowledge to work in context.
Smart Serve is Ontario's mandatory training and certification program for anyone who sells, serves, handles, or delivers alcohol in the province, and for people who supervise or manage those staff. Security staff, event volunteers, and licensees themselves also commonly need it. The Smart Serve Ontario case studies are 5 cases and about 3,078 words.
1The Pitcher for the Table
on a busy Friday at a licensed casual restaurant in Ottawa. A server notices a group of five seated in the dining area: four adults who have ordered dinner and one young-looking man who has not ordered food.
694 words, about 3 min2One Glass and a New Prescription
during a wedding reception in a licensed banquet hall, a 52-year-old guest approaches the bar and orders a second glass of white wine. She had one glass about 45 minutes earlier and ate dinner.
624 words, about 3 min3The Health Card at the Door
at a licensed bar, a young man who looks about 19 approaches the service counter and orders a vodka soda. He presents an Ontario Health Card showing a birth date that makes him 19 years and two months old.
572 words, about 3 min4The Cut-Off That Escalates
in a licensed downtown bar, a 28-year-old man has consumed four pints of beer and two shots of whiskey over about two hours. He is speaking loudly, has knocked over a glass, and is swaying.
570 words, about 3 min5The Signature at the Side Door
on a Saturday, a delivery driver for a licensed grocery store arrives at a residential address with an order of two 12-packs of beer and a bottle of wine. The order was paid online with a note: 'Leave at the side door if no one answers.' A 16-year-old opens the door and says her mother is at work and told her to accept the delivery.
618 words, about 3 min