Smart Serve Ontario study plan

Define the core duties the Liquor Licence and Control Act, 2019 places on licensees, permit holders, and staff, and state them in your own words

Map each prohibited conduct (selling to intoxicated persons, selling to minors, permitting unlawful activity on premises) to the specific licence-holder obligation it violates

Distinguish the roles of the AGCO, the licence holder, the certified manager, and the server in a single written scenario

List the penalties and licence consequences that can follow a proven contravention, and rank them by severity

Explain what a certified manager is responsible for and how that role differs from the server's duty of care

Identify which records a licensed establishment must keep, how long they are retained, and who may inspect them

Describe the required signage, its placement, and the situations in which staff must produce or display documentation

Write the steps you would take if an inspector arrived mid-service, in correct order

Categorize behavioural, physical, and verbal indicators of intoxication and give at least three examples in each category

Differentiate intoxication from other causes of impaired presentation such as medical events, fatigue, or medication, and state when to escalate to emergency help

Explain how alcohol content, drink size, pace of consumption, food, and body weight affect impairment, using standard-drink reasoning

Rank a set of observed indicators from mild to severe and justify the ranking

List the accepted forms of identification and the features that make each one valid or invalid

Apply the three-step check (appearance, document, physical inspection) to at least 10 practice IDs and record a pass or fail decision for each

Detect common fake-ID tells, including tampering, mismatched fonts, and inconsistent dates

State the refusal script you would use when ID is absent, expired, or suspect, without accusing the guest

Draft and rehearse refusal language that is firm, brief, and non-judgmental for five distinct situations

Sequence a safe intervention: observe, decide, involve backup, refuse, offer alternatives, document

Identify early warning signs of aggression and describe de-escalation tactics that reduce rather than inflame tension

Describe personal safety practices for late-night service, including positioning, exit awareness, and when to call police

Design a monitoring routine for a shift that covers arrival, service pacing, table checks, and last call

Explain how to cut off service so the guest is not humiliated and the decision is unambiguous

Describe how to handle a guest who switches drinks, shares drinks, or orders for others

Outline the handover you give the next shift or the manager about a guest you refused

Apply the rules for private events, including host responsibilities and when a paid bar or special occasion permit is needed

Describe the requirements and limits that apply to alcohol delivery and takeout, including age verification at the door

State the rules for minors on licensed premises, including allowed presence, prohibited service, and the duty to remove

List the documentation and signage differences between a private event and normal service

Complete two full-length practice tests under timed conditions and record your score by domain

Re-study your two weakest domains using your own notes and indicator logs

Recite the refusal script and the intervention sequence from memory without prompts

Confirm test-day logistics, including format, identification requirements, and what to bring