Cisco 300-815 CLACCM study materials
Cisco 300-815 CLACCM study resources

Cisco 300-815 CLACCM key terms

Cisco 300-815 CLACCM · Get comfortable with the vocabulary.

Route Pattern

A dial plan object that matches dialed digits and tells Cisco Unified Communications Manager where to send the call, either to a gateway, trunk, or another route list. It can discard or prefix digits before sending.

Related: Route Group, Route List, Dial Peer
Route Group

An ordered collection of gateways or trunks that share the same routing characteristics. A route list points to one or more route groups so calls can overflow when the first device is unavailable.

Related: Route List, Route Pattern
Route List

A prioritized list of route groups that a route pattern references. It defines the order in which groups are tried, enabling failover and distribution across gateways or trunks.

Related: Route Group, Route Pattern
Dial Peer

A Cisco IOS gateway configuration object that defines a matching rule for inbound or outbound calls. POTS peers point to voice ports, while VoIP peers point to IP destinations such as SIP or H.323 endpoints.

Related: POTS Dial Peer, VoIP Dial Peer, Destination Pattern
POTS Dial Peer

A dial peer on a voice gateway that associates dialed digits with a physical voice port, such as an FXO, FXS, or T1/E1 interface, to reach the PSTN or analog devices.

Related: VoIP Dial Peer, Voice Port
VoIP Dial Peer

A dial peer that routes calls over an IP network to a SIP or H.323 device. It specifies the destination pattern, session protocol, and target address such as an IP address or DNS name.

Related: POTS Dial Peer, Session Target
Destination Pattern

The digit string, often including wildcards, that a dial peer uses to match dialed numbers. It determines which peer handles a call during digit-by-digit matching.

Related: Dial Peer, Translation Profile
Session Target

The command in a VoIP dial peer that identifies where the call is sent, typically an IP address, DNS name, or SIP URI. It pairs with the session protocol to define the signaling path.

Related: VoIP Dial Peer, SIP Trunk
Translation Pattern

A CUCM dial plan element that transforms dialed digits, such as adding an area code or stripping an access code, before the call is routed. It can also apply calling search space and partition changes.

Related: Called Party Transformation, Dial Plan
Partition

A logical grouping of directory numbers and route patterns in CUCM. Partitions control which numbers are reachable by grouping them so that calling search spaces can include or exclude them.

Related: Calling Search Space, Translation Pattern
Calling Search Space

An ordered list of partitions that determines which dialed numbers a device or line is allowed to reach. It is the primary tool for implementing class of service in CUCM.

Related: Partition, Class of Service
Class of Service

A policy that limits which destinations a user or device may call, such as blocking international or premium numbers. In CUCM it is enforced through partitions and calling search spaces.

Related: Calling Search Space, Partition
Digit Analysis

The CUCM process that compares dialed digits against configured patterns, considering partitions, calling search spaces, and urgent priority, to select the best matching route pattern or translation pattern.

Related: Route Pattern, Calling Search Space
Significant Digits

The number of trailing digits a gateway uses to match an inbound call to a dial peer when the full number is not needed. It controls how much of the called number is examined.

Related: Dial Peer, Destination Pattern
Voice Translation Rule

A Cisco IOS rule that matches digit patterns and rewrites them, for example converting a national number to an international format. Rules are grouped into translation profiles applied to voice ports or dial peers.

Related: Translation Profile, Dial Peer
Translation Profile

A named set of voice translation rules applied to a dial peer or voice port. It can transform called, calling, or redirecting numbers on inbound or outbound calls.

Related: Voice Translation Rule, Dial Peer
SIP Trunk

A CUCM trunk configured to connect to a SIP service provider or another SIP system. It carries calls over IP using SIP signaling and typically references a route group for routing.

Related: Route Group, Session Target
H.323 Gateway

A CUCM gateway configuration that uses the H.323 protocol to connect to an IOS voice gateway for PSTN or intercluster calls. It is an alternative to SIP trunks for gateway connectivity.

Related: MGCP Gateway, SIP Trunk
MGCP Gateway

A gateway whose endpoints are controlled by CUCM using the Media Gateway Control Protocol. CUCM manages the dial peers and endpoint configuration, simplifying gateway administration.

Related: H.323 Gateway, Voice Port
Device Mobility

A CUCM feature that lets an IP phone use different location, region, and calling search space settings when it roams to another site, based on the device it is physically connected to.

Related: Device Pool, Location
Device Pool

A CUCM configuration container that groups devices sharing common settings such as region, location, date/time group, and calling search space. It simplifies bulk changes to many phones.

Related: Device Mobility, Region
Region

A CUCM setting that controls which codecs are allowed between devices in different regions, managing bandwidth per call for audio and video streams.

Related: Location, Device Pool
Location

A CUCM object that defines the total bandwidth available for calls between sites. It performs call admission control so that voice and video traffic does not exceed the WAN link capacity.

Related: Region, Call Admission Control
Call Admission Control

A mechanism that limits the number or bandwidth of concurrent calls across a WAN link to protect voice quality. In CUCM it is implemented with locations or with the enhanced location CAC feature.

Related: Location, Region
Extension Mobility

A CUCM feature that lets users log in to any supported phone and receive their own directory number, speed dials, and services. The phone temporarily adopts the user's profile.

Related: Device Profile, Device Mobility
Device Profile

A CUCM object that stores a user's line and service settings for Extension Mobility. When the user logs in, the profile is applied to the visited phone.

Related: Extension Mobility
Mobility

A CUCM feature that extends a user's desk phone number to a mobile phone, allowing calls to ring both devices and enabling mid-call handoff between them.

Related: Remote Destination, Single Number Reach
Single Number Reach

A mobility feature that rings a user's mobile phone simultaneously with the desk phone when the business number is dialed, so the user can answer from either device.

Related: Remote Destination, Mobility
Remote Destination

A CUCM configuration that associates an external number, such as a mobile phone, with a user's desk phone for mobility features like Single Number Reach and mid-call handoff.

Related: Single Number Reach, Mobility
Cisco Jabber

A Cisco collaboration client that provides softphone, instant messaging, presence, and conferencing. It can register to CUCM as a desk phone or use Mobile and Remote Access.

Related: Mobile and Remote Access, Expressway
Mobile and Remote Access

A Cisco architecture that lets Jabber clients register and place calls from outside the corporate network without a VPN, using Expressway traversal of the firewall.

Related: Expressway, Cisco Jabber
Expressway

A Cisco appliance or virtual application that provides firewall traversal for collaboration services. The Expressway-C sits inside the network and the Expressway-E sits in the DMZ.

Related: Mobile and Remote Access, Traversal Zone
Traversal Zone

A connection between an Expressway-C and Expressway-E that carries signaling and media for Mobile and Remote Access. It uses the Assent or H.460.18/19 protocols for firewall traversal.

Related: Expressway, Mobile and Remote Access
Secure Real-Time Transport Protocol

An encryption protocol for voice and video media that provides confidentiality, message authentication, and replay protection for RTP streams using keys exchanged during call setup.

Related: Transport Layer Security, SIP Security Profile
Transport Layer Security

A cryptographic protocol that secures signaling between CUCM and endpoints or gateways, protecting SIP messages from eavesdropping and tampering. It is configured through security profiles.

Related: Secure Real-Time Transport Protocol, SIP Security Profile
SIP Security Profile

A CUCM configuration that defines the security mode (non-secure, authenticated, or encrypted) and TLS settings for a SIP trunk or endpoint, controlling how signaling is protected.

Related: Transport Layer Security, Secure Real-Time Transport Protocol
Certificate Authority Proxy Function

A CUCM service that issues and manages certificates for phones and other endpoints, enabling secure signaling and media. It can install, upgrade, or delete endpoint certificates.

Related: Transport Layer Security, SIP Security Profile
Toll Fraud Prevention

Controls that restrict unauthorized long-distance or international calling, such as partitions, calling search spaces, and time-of-day routing. It protects the organization from costly misuse of trunks.

Related: Class of Service, Calling Search Space
Time-of-Day Routing

A CUCM feature that applies different routing or restrictions based on the time and day, using time periods and time schedules assigned to partitions.

Related: Partition, Class of Service