Cisco 350-801 CLCOR study materials
Cisco 350-801 CLCOR study resources

Cisco 350-801 CLCOR key terms

Cisco 350-801 CLCOR · Get comfortable with the vocabulary.

Cisco Unified Communications Manager Publisher

The first node installed in a CUCM cluster. It holds the master configuration database and replicates changes to all other nodes, making it the primary point of administration for the cluster.

Related: Cisco Unified Communications Manager Subscriber, Disaster Recovery System
Cisco Unified Communications Manager Subscriber

An additional cluster node that registers endpoints and runs call-processing services while keeping a read-write copy of the database. It can handle call processing if the publisher becomes unavailable.

Related: Cisco Unified Communications Manager Publisher, Device Pool
Device Pool

A grouping of phones, gateways, and trunks that share settings such as region, location, date/time group, and SRST reference. Assigning a pool pushes those settings to every member device.

Related: Region, Location
Disaster Recovery System

A built-in backup and restore application that captures cluster configuration, CDR data, and certificates on a schedule so a CUCM cluster can be rebuilt after a failure.

Related: Cisco Unified Communications Manager Publisher, Cisco Unified Communications Manager Subscriber
Certificate Authority Proxy Function

A CUCM service that issues locally significant certificates to endpoints and installs them on the device. Those certificates enable encrypted signaling and authenticated secure media.

Related: TLS, Secure Real-time Transport Protocol
Bulk Administration Tool

A CUCM tool that inserts, updates, deletes, or exports large numbers of phones, users, lines, and other objects from CSV files, avoiding repetitive manual entry in the GUI.

Related: Self-Provisioning, Universal Device Template
Cisco Expressway Mobile and Remote Access

A pair of Expressway-C (inside) and Expressway-E (outside) appliances that let Jabber and Webex clients register to on-premises CUCM from outside the network without a VPN.

Related: SIP, TLS
Session Initiation Protocol

An IETF text-based signaling protocol that creates, modifies, and ends multimedia sessions. CUCM uses it for trunks, many endpoints, and line-side calling features.

Related: Session Description Protocol, SIP Profile, TLS
Skinny Client Control Protocol

Cisco's proprietary TCP-based stimulus protocol between phones and CUCM. The phone reports button presses and the server sends display and audio-path instructions, keeping call logic centralized.

Related: Session Initiation Protocol, H.323
H.323

An ITU-T suite of protocols for multimedia conferencing over packet networks. In CUCM it is mainly used for H.323 gateways and intercluster trunks.

Related: Session Initiation Protocol, MGCP
MGCP

A gateway control protocol in which a call agent such as CUCM controls individual voice ports on a gateway. The gateway is stateless, so dial-plan intelligence stays on CUCM.

Related: H.323, Route Group
Session Description Protocol

A text format carried inside SIP messages listing media capabilities such as codecs, IP address, ports, and direction. The offer/answer exchange using SDP negotiates the actual media session.

Related: Session Initiation Protocol, Real-time Transport Protocol
Real-time Transport Protocol

The UDP transport for real-time audio and video. It adds sequence numbers, timestamps, and payload type identifiers so receivers can reorder packets and absorb jitter.

Related: Secure Real-time Transport Protocol, Session Description Protocol
Secure Real-time Transport Protocol

RTP with encryption, message authentication, and replay protection for the media stream. Secure calls use it for audio and video while signaling is protected separately.

Related: Real-time Transport Protocol, TLS
TLS

A cryptographic protocol that encrypts and authenticates signaling connections. SIP over TLS commonly uses TCP port 5061 to protect registration and call setup between CUCM and its peers.

Related: Secure Real-time Transport Protocol, Certificate Authority Proxy Function
G.711

A narrowband 64 kbps pulse-code-modulation codec with a-law and mu-law variants. It consumes almost no DSP capacity and is the usual baseline for high-quality on-net calls.

Related: G.729, Transcoder
G.729

A narrowband codec that compresses speech to 8 kbps using CS-ACELP. It saves WAN bandwidth but adds delay and requires DSP resources when converted to G.711.

Related: G.711, Transcoder, Region
DTMF relay (RFC 2833 and KPML)

Methods for carrying touch-tone digits. RFC 2833/4733 sends digits as RTP events, KPML sends them in SIP signaling, and in-band audio tones are the fallback when neither is supported.

Related: Media Termination Point, Real-time Transport Protocol
Self-Provisioning

A feature where a new phone downloads its configuration, prompts the user for an ID and PIN, and is then built automatically with lines and settings taken from a universal device template.

Related: Universal Device Template, Bulk Administration Tool
Universal Device Template

A template supplying common phone settings such as device pool, location, and button template, used to build devices automatically instead of configuring each phone by hand.

Related: Self-Provisioning, Device Pool
Extension Mobility

A feature that lets a user log in to a supported phone so the device temporarily takes on that person's lines, speed dials, and settings from a stored profile.

Related: Device Profile
Device Profile

A container holding a user's lines, speed dials, and phone settings for Extension Mobility. It is applied to a phone when the user logs in and removed when they log out.

Related: Extension Mobility, Phone Button Template
Phone Button Template

Defines the physical button layout for a phone model, including how many lines appear, which speed dials exist, and where features sit. It must match the model being configured.

Related: Device Profile, SIP Profile
SIP Profile

A set of SIP parameters such as timers, headers, transport, DTMF method, and early-media behavior applied to SIP phones and trunks so device behavior can be standardized.

Related: Session Initiation Protocol, DTMF relay (RFC 2833 and KPML), Phone Button Template
Partition

A logical folder holding dialable patterns such as directory numbers, route patterns, and translation patterns. A partition is reachable only when it is listed in a calling search space.

Related: Calling Search Space, Translation Pattern
Calling Search Space

An ordered list of partitions that defines which dialed numbers a device or line may reach. CUCM searches the listed partitions in order for the best matching pattern.

Related: Partition, Route Pattern
Route Pattern

A string of digits and wildcards that matches dialed numbers and sends them to a route list, gateway, or trunk, applying digit stripping, prefixing, and calling-party transformations along the way.

Related: Route List, Partition, Translation Pattern
Route Group

An ordered collection of gateways or trunks able to carry a call, together with a selection algorithm such as top-down or circular that chooses which device is tried.

Related: Route List, MGCP
Route List

An ordered list of route groups referenced by a route pattern. If the first route group is busy or fails, CUCM moves to the next, giving trunk failover and call distribution.

Related: Route Group, Route Pattern
Translation Pattern

A pattern inside a partition that rewrites dialed digits or calling-party numbers before routing continues, often used to normalize numbers or permit and deny number ranges.

Related: Partition, Calling Search Space
Hunt Pilot

A number that receives incoming calls and distributes them across a hunt list of line groups using an algorithm such as longest idle or broadcast, so any free member can answer.

Related: Calling Search Space, Partition
Cisco Unified Mobility

Also called Single Number Reach. It rings a user's desk phone and remote destinations such as a mobile at the same time, and the user can answer on either and move the call between them.

Related: Device Profile
Media Termination Point

A media resource that terminates both call legs' RTP streams and relays them. It is inserted for SIP early media, DTMF conversion, or when endpoints share no common capability.

Related: Transcoder, Media Resource Group List
Transcoder

A DSP-backed resource that converts between codecs, for example G.729 on a WAN link and G.711 on the LAN, so endpoints with no shared codec can still hold a conversation.

Related: G.729, G.711, Media Termination Point
Conference Bridge

A DSP or software resource that mixes the audio of several participants into a separate stream for each listener, enabling ad hoc and meet-me conferences.

Related: Media Resource Group List, Annunciator
Annunciator

A CUCM media resource that plays prerecorded prompts or text-to-speech messages to callers, such as a notice that a dialed number is not in service.

Related: Music On Hold, Media Resource Group List
Music On Hold

Audio played to a caller while the call is held. CUCM supports unicast and multicast delivery, file or fixed-device audio sources, and settings per device or per network.

Related: Annunciator, Media Resource Group List
Media Resource Group List

An ordered list of media resource groups that a device uses to locate MTPs, transcoders, conference bridges, and annunciators, defining which resources are reachable and in what order.

Related: Media Termination Point, Transcoder, Conference Bridge
Region

A region sets the maximum codec, and therefore bandwidth per call, allowed between devices in different regions. Devices inside one region use that region's intra-region codec.

Related: Location, G.729
Location

A location enforces call admission control by tracking bandwidth available between locations and blocking or rerouting calls that would exceed the configured audio and video limits.

Related: Region, Device Pool