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About this exam

Commercial Casualty II is one of the nine one-day courses in the Certified Insurance Service Representative (CISR) program, a nationally recognized educational program for customer service representatives that focuses on minimizing E&O claims and on understanding and analyzing risks and exposures. The course is aimed at account managers, customer service representatives, broker marketing representatives and other employees of agencies, insurance companies or insurance-related businesses who already have some working knowledge of the applicable policies. It concentrates on three coverage areas: the Workers Compensation and Employers Liability policy, the Business Auto Coverage Form - including clarifying who is and is not an insured in specific situations - and excess liability and commercial umbrella policies. The goal is to build the confidence and technical accuracy needed for productive conversations with commercial customers about casualty exposures and coverages. Courses are available as self-paced online instruction, live in-person classroom sessions and instructor-led webinars, each consisting of 7 hours of instruction and taught by active insurance practitioners. Each format ends with a 1-hour proctored final exam; passing is required to earn designation credit. Note that Commercial Casualty II is an alternative to, not a companion of, Commercial Casualty I: candidates who completed the older Insuring Commercial Casualty Exposures course may count either one toward the designation, but not both.

What you'll study

Common questions

About CISR Commercial Casualty II preparation

What does the Commercial Casualty II exam cover?

The exam follows the three course topics: Workers' Compensation and Employers' Liability, Introduction to Business Auto Coverage, and Excess Liability and Commercial Umbrella Policies. Expect questions on who is and is not an insured under the Business Auto Coverage Form, plus the structure and purpose of excess and umbrella coverage. Some working knowledge of the underlying policies is assumed.

How long is the exam, and what score do I need to pass?

The final exam is 1 hour and is proctored. Passing it is required to earn designation credit for the course. The source does not publish a passing score, so check your registration materials or contact Program Services at 800-633-2165 for the current requirement rather than assuming a percentage.

What formats can I take the course in?

All CISR courses are offered in three formats: self-paced online instruction, live in-person classroom instruction, and online instructor-led webinars. Each consists of 7 hours of instruction. Self-paced courses are accessible 24/7 on computer, tablet or phone with a 60-day completion period, though notebooks and documents are not optimized for phone reading.

Can I take Commercial Casualty I and Commercial Casualty II both?

You can attend both, but only one can count toward the five courses required for the designation if you previously completed the Insuring Commercial Casualty Exposures course. Candidates who completed that earlier course may choose either Commercial Casualty I or Commercial Casualty II as part of their five, but not both.

How much time do I have to finish the designation after this course?

You must complete five courses and pass the examination following each course within three calendar years following the year in which you pass your first exam. Passing Commercial Casualty II starts or continues that clock, so map out your remaining courses early rather than leaving them to the final year.

What is the most common reason candidates struggle with this material?

The course assumes some working knowledge of the applicable policies. Candidates who have never read a Business Auto Coverage Form or a workers compensation policy often stumble on insured-status questions. Read the actual forms before class, and use the knowledge check exercises and self-quizzes in the self-paced format to confirm comprehension before the final.

In what order should I take the commercial courses?

Commercial Casualty I focuses on the Commercial General Liability Coverage Form, legal liability and additional insureds. Commercial Casualty II moves to business auto, workers compensation and excess liability. Taking Casualty I first builds the liability foundation, but the program does not require a sequence; the only rule is the either/or choice described above.

Does passing this course keep my CISR designation current?

A CISR course is listed among the programs that satisfy the annual update requirement: one 7-hour course, classroom or online, with no dues required. If you already hold the designation, confirm the current update rules when you register, since the accepted course list is maintained by the program.