CLIA ECC flashcards
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32 cards. Read the term and the definition here. The deck at the top of this page is optional.
- Lower berth
- The standard two-person occupancy count used for published ship capacity and per-diem calculations. Upper berths add third and fourth passenger capacity.
- ALBD
- Available Lower Berth Day: lower berths multiplied by cruise days. It is the denominator for net yield and net cruise cost per berth day.
- Load factor
- Passenger Cruise Days divided by Available Lower Berth Days. It exceeds 100% when third and fourth berths are occupied.
- Net yield
- Net revenue divided by Available Lower Berth Days. It lets analysts compare profitability across ships of different sizes.
- Onboard revenue
- Spending beyond the ticket: casino, spa, specialty dining, beverage packages, and shore excursions. It is measured per passenger per day.
- CLIA
- Cruise Lines International Association, the global cruise trade association. It sets membership rules, agent credentialing, and publishes industry statistics.
- FCCA
- Florida-Caribbean Cruise Association, a trade body representing cruise lines operating in the Caribbean and their destination partners.
- CLIA Code of Conduct
- Rules binding CLIA members: sell ethically, advertise accurately, disclose commissions on request, and never misrepresent fares or inclusions.
- Drip pricing
- Advertising a low fare while adding mandatory taxes, fees, and port charges later. The CLIA Code treats it as misleading advertising.
- ECC credential
- Elite Cruise Counsellor, the highest CLIA individual credential. It requires prior MCC status plus additional training and application review.
- Credential renewal
- CLIA credentials renew annually and require continuing education credits plus a fee. A lapse may require reapplication rather than reinstatement.
- MARPOL Annex VI
- The IMO rule capping sulfur in ship fuel and setting Emission Control Area limits. It drives scrubber, LNG, and methanol adoption.
- CDC Vessel Sanitation Program
- US public health program that inspects cruise ships calling at US ports and publishes inspection scores and outbreak reports.
- SOLAS
- International Convention for the Safety of Life at Sea, governing ship safety, life-saving equipment, and fire protection standards.
- Shore power
- Cold ironing: plugging a ship into port electricity to cut emissions. Some ports now require it for certain vessel types.
- Contemporary cruise tier
- High-volume, large resort ships aimed at mass-market families with lower per-diem fares and extensive onboard attractions.
- Luxury cruise tier
- Small ships, all-inclusive fares, and a high crew-to-guest ratio, aimed at high-net-worth travelers seeking personalized service.
- Premium cruise tier
- Mid-size ships with longer itineraries and broader destination coverage, positioned between contemporary and luxury tiers.
- River cruising
- Port-intensive, small-ship cruising on inland waterways such as the Danube, Rhine, Seine, and Douro. A distinct segment from ocean cruising.
- Expedition cruising
- Small ice-class ships serving Antarctica, the Arctic, and Galapagos. IAATO rules limit landings and passenger numbers in Antarctica.
- Private destination
- A line-owned island or beach club used to capture onboard-style revenue and control the guest experience ashore.
- Source market
- The country or region where cruise passengers originate. North America is the largest, followed by Europe, then Australia and Brazil.
- Full-ship charter
- A booking in which one group takes the entire vessel. Commission structures differ from individual bookings and are negotiated with the line.
- State of the Cruise Industry
- CLIA's annual report with passenger volume, source-market, and deployment data. It is the standard citation for industry statistics.
- Trade press
- Industry news outlets such as Travel Weekly, TravelPulse, Cruise Industry News, Seatrade Cruise News, and Cruise Hive.
- Orderbook
- The list of ships on order with delivery years and berth counts. It signals future capacity growth and is tracked by trade press.
- Deployment announcement
- A line's release of itineraries and ship assignments, typically 12-24 months ahead. Agents monitor line trade portals for these.
- IAATO
- International Association of Antarctica Tour Operators, which sets landing and passenger limits for Antarctic expedition cruising.
- CLIA member portal
- The official online channel for CLIA training modules, credential records, and policy updates for member agents.
- Individual agent membership
- CLIA membership for a single travel advisor, requiring affiliation with a CLIA-member agency or host agency.
- CLIA ID card
- An agent identification card recognized by cruise lines. It supports ship inspections and trade events, not personal travel discounts.
- CCC to ECC ladder
- CLIA credential progression: Certified Cruise Counsellor, Accredited Cruise Counsellor, Master Cruise Counsellor, then Elite Cruise Counsellor.