Czech Tourist Guide Qualification Exam flashcards
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32 cards. Read the term and the definition here. The deck at the top of this page is optional.
- Volná živnost
- In Czech trade law, a free trade requiring no proof of qualification; průvodcovská činnost is classified as one under Annex 4.
- Koncesovaná živnost
- A trade requiring a concession granted by the state; operating a travel agency selling package tours falls in this category.
- Act No. 159/1999 Coll.
- Czech law on certain conditions of business in tourism; it defines the guide and regulates package travel.
- GDPR
- EU Regulation 2016/679 on personal data protection; guides must handle client lists, passports and health data lawfully.
- Regulation 561/2006
- EU rules on driving times: max 9 h daily, 45-min break after 4.5 h, 11 h daily rest.
- Contingency margin
- A percentage, typically 5–10%, added to a tour budget to cover unforeseen costs such as extra entries, meals or transport.
- Group headset system
- Audio transmitter and receivers used so groups above roughly 15–20 can hear the guide without shouting.
- Tilden's principles
- Six interpretation principles: relate to visitors, reveal a message, provoke thought, address the whole, be unified, be purposeful.
- Rule of three
- A guiding rule that limits each stop to at most three key facts so that visitors remember the essential message.
- Hook–story–message
- Structure of a guided stop: grab attention with a hook, tell a narrative, then deliver the core takeaway or message.
- Interpretation
- A communication process that reveals meanings and relationships through firsthand experiences rather than just stating facts.
- Great Moravia
- 9th-century state on the territory of Moravia; Cyril and Methodius arrived in 863 with the Old Church Slavonic liturgy.
- Battle of White Mountain
- Battle in 1620 in which Bohemian Protestant estates were defeated; it led to re-Catholicisation and Habsburg consolidation of power.
- Velvet Revolution
- Peaceful demonstrations beginning on 17 November 1989 that ended communist rule in Czechoslovakia and led to the election of Václav Havel.
- Division of Czechoslovakia
- On 1 January 1993 Czechoslovakia split peacefully into the Czech Republic and Slovakia, creating two independent states.
- UNESCO World Heritage
- Sites of outstanding universal value; the Czech Republic has 16, including Prague, Český Krumlov and Telč.
- Sgraffito
- A Renaissance decorative technique of scratching through plaster to reveal a contrasting colour, common in Czech towns.
- Czech Cubism
- Early 20th-century architectural style; the House of the Black Madonna in Prague is a key example.
- Villa Tugendhat
- Functionalist villa in Brno by Mies van der Rohe, inscribed on the UNESCO list in 2001.
- Sněžka
- The highest mountain in the Czech Republic at 1,603 m, located in the Krkonoše range on the border with Poland.
- Vltava
- The longest river in the Czech Republic at 430 km; it flows through Český Krumlov and Prague before joining the Elbe.
- Four national parks
- Krkonoše, Šumava, Podyjí and České Švýcarsko are the four national parks of the Czech Republic; Šumava is the largest.
- Fourteen regions
- The Czech Republic is divided into 14 self-governing regions (kraje); Prague is both a region and the capital city.
- Group counting
- Regular headcounts at every boarding, departure and meeting point prevent leaving participants behind and are recorded in the tour log.
- Service recovery
- A structured response to a complaint: acknowledge the problem, apologise sincerely, solve it quickly, then follow up to confirm satisfaction.
- Active listening
- Fully concentrating, paraphrasing and confirming what a client says in order to understand their need or complaint accurately.
- European emergency number
- The European emergency number 112 works throughout the EU and connects callers to police, ambulance and fire services.
- CPR ratio
- Adult CPR: 30 chest compressions to 2 rescue breaths, 100–120 per minute, depth 5–6 cm.
- Recovery position
- Placing an unconscious but breathing person on their side with the head tilted back to keep the airway open while waiting for help.
- CEFR B2
- Language level expected of guides: can interact fluently with native speakers on tour topics without strain.
- False friends
- Words that look or sound similar in two languages but differ in meaning, e.g. Czech 'host' (guest) versus English 'host'.
- Old Town Square
- The correct English rendering of Staroměstské náměstí; place names should be translated for visitors rather than transliterated.