Change Mgmt study plan
Change Mgmt · Give each week a clear focus.
8 weeks · About 6 hours per week
Change management knowledge (up to SFIA level 3)
Define change management in your own words and distinguish it from project management, release management, and configuration management
List the typical stages of a change lifecycle from request through review, approval, implementation, and post-implementation review
Identify the roles involved in a change process (requester, change manager, change advisory board, implementer, approver) and describe each role's responsibilities
Explain the difference between standard, normal, and emergency changes and give one realistic example of each
Your checkpoint
A one-page glossary of 15 change management terms with your own definitions and one example per term
Change management knowledge (up to SFIA level 3)
Describe the purpose and typical inputs, activities, and outputs of a change advisory board meeting
Explain how change risk is assessed and categorised, and how risk level drives the approval route
Outline how changes are scheduled and how conflicts between changes are detected and resolved
Summarise the key contents of a change record and a change schedule
Your checkpoint
A completed mock change record and risk assessment for a fictional system upgrade, including approval route and rollback plan
Change management knowledge (up to SFIA level 3)
Explain how change management interacts with incident, problem, and release management at SFIA level 3
Describe how emergency changes are handled differently from normal changes, including retrospective review
Identify the metrics commonly used to measure change performance (success rate, change-related incidents, lead time) and explain what each reveals
Apply the SFIA level 3 responsibility statement for change management to a described workplace scenario
Your checkpoint
A 400-word written answer to a practice scenario question on handling an emergency change that caused an outage, with a self-assessed score against the SFIA level 3 indicators
Change management knowledge (up to SFIA level 3) & Organisational change management (up to SFIA level 4)
Consolidate domain 1 by completing a timed 30-question self-test and reviewing every wrong answer
Define organisational change management and distinguish it from IT service change management
Describe at least three models or frameworks for organisational change (for example Lewin, Kotter, Prosci/ADKAR) and compare their main stages
Explain the concepts of stakeholder analysis, readiness assessment, and change impact assessment
Your checkpoint
A comparison table of three organisational change models plus a scored domain 1 self-test with a list of weak areas
Organisational change management (up to SFIA level 4)
Conduct a stakeholder analysis for a fictional organisational change and classify stakeholders by influence and interest
Draft a communication plan that specifies audiences, messages, channels, frequency, and senders
Explain how resistance to change is identified, diagnosed, and addressed
Describe how to build a change network or champion model and what those roles do
Your checkpoint
A stakeholder map and one-page communication plan for a fictional ERP rollout affecting 300 staff
Organisational change management (up to SFIA level 4)
Explain how training needs are assessed and how training is planned and delivered during organisational change
Describe how to assess organisational readiness and define go-live and hypercare criteria
Outline how benefits of an organisational change are defined, tracked, and reported after implementation
Explain how to measure adoption and embed change so it persists after the project closes
Your checkpoint
A readiness checklist and a benefits-tracking table with at least five measurable indicators for the same ERP rollout
Organisational change management (up to SFIA level 4)
Apply the SFIA level 4 responsibility statement for organisational change management to a complex scenario involving multiple business units
Describe how to plan and sequence a change programme across several workstreams with dependencies
Explain how to handle change fatigue and competing change initiatives across an organisation
Identify the governance bodies and decision rights needed to oversee an organisational change programme
Your checkpoint
A 600-word programme plan outline for a multi-workstream change, including governance structure, sequencing, and risk register with five entries
Change management knowledge (up to SFIA level 3) & Organisational change management (up to SFIA level 4)
Complete two full-length timed mock exams under exam conditions and review all incorrect answers
Revisit the weak areas recorded in weeks 4 and 7 and close each gap with targeted notes
Practise structuring scenario answers using a clear format: context, analysis, action, outcome
Summarise the ten most examinable concepts across both domains into a single revision sheet
Your checkpoint
Two completed mock exams with scores, a corrected weak-area log, and a one-page final revision sheet covering both domains
Milestones
Week 2: You can explain the full change lifecycle and the role of the change advisory board without notes, and your mock change record passes a self-review against a checklist of required fields
Week 4: You score at least 75% on the domain 1 self-test and can compare three organisational change models from memory
Week 6: You can produce a stakeholder map, communication plan, and readiness checklist for a new scenario within 90 minutes
Week 8: You score at least 80% on both full-length mock exams and have no unresolved items on your weak-area log