ICDL AI Essentials case studies
ICDL AI Essentials · Put your knowledge to work in context.
ICDL AI Essentials is a certification module within ICDL CORE, the foundation-level programme that ICDL Foundation describes as covering core digital skills for employability and productivity. ICDL Foundation lists AI Essentials as available now and as part of ICDL CORE, sitting alongside established core modules such as cyber security. The credential is aimed at people who already use AI-enabled features in study, work or daily life and who want a confident, practical grounding rather than a technical or programming qualification. Its scope is broad and conceptual. The ICDL AI Essentials case studies are 5 cases and about 2,883 words.
1The 'AI' Ticketing System That Never Learned
Priya manages a 12-person customer support team at an online garden-supply retailer. The company's ticketing system was sold as an 'AI assistant'.
605 words, about 3 min2A Smart Home That Stopped Feeling Smart
Daniel, 68, lives alone and has gradually adopted connected devices. His smart thermostat learns his routine and now pre-warms the house at 6:10 a.m.; after his daughter and grandchildren stayed for a week, it began heating the house at 5:30 a.m.
578 words, about 3 min3The Fluent Draft With a Fake Award
A four-person marketing team at a solar-panel installer must write a 700-word product page for a new home battery. They have a tight deadline: copy due in two days, legal review in one.
550 words, about 3 min4The Nursing Shortlist That Agreed With the Past
A regional university trials an AI system to shortlist applicants for its nursing programme. The vendor reports 91% agreement with human admissions decisions on last year's 2,400 applications.
543 words, about 3 min5The Friday Payment and the Cloned Voice
on a Friday, a junior accounts payable clerk at a 60-person construction firm receives a phone call from a number matching the finance director's. The voice is familiar, slightly urgent: an acquisition is about to close, and £48,000 must be sent within the hour to a new supplier, or the deal collapses.
607 words, about 3 min