Google UX Design case studies
Google UX Design · Put your knowledge to work in context.
The Google UX Design Certificate is a fully online, self-paced professional certificate developed by Google and delivered on Coursera. It is aimed at people with no prior design experience or degree who want the job-ready skills for an entry-level user experience role, and it also suits career changers and self-taught designers who want a structured portfolio. The Google UX Design case studies are 7 cases and about 6,227 words.
1The Six-Week Visual Refresh Request
Vaulted is a 14-person personal-finance startup whose budgeting app has 40,000 monthly active users. Sign-up completion sits at 38%, and the funnel shows the largest drop inside identity verification: users abandon after being asked to photograph their ID, and 61% of those never return to that screen.
932 words, about 5 min2Conflicting Signals From the Night Shift
NightShift is a grocery-delivery pilot for hospital staff working 12-hour shifts. The team ran 11 interviews and two ride-alongs with nurses and porters, then built a "quick reorder" screen.
873 words, about 4 min3Paper Prototypes Versus a Board Presentation
The Riverbend Museum is redesigning ticket booking. Its current site has three ticket types (general, special exhibition, member), timed entry every 30 minutes, and a school-group booking path that generates 40% of revenue but is handled entirely by phone.
871 words, about 4 min4Five Sessions and a Number in the Exec Deck
Metro Power is testing a prototype of its outage-reporting app. The researcher ran five moderated remote sessions with customers recruited from the call center.
866 words, about 4 min5A Design System That Has Drifted
A telehealth app's Figma library has drifted. The file holds 14 button variants, six near-identical blues, and a teal primary call-to-action with a text contrast of 3.1:1.
894 words, about 4 min6Mobile-First for a Low-Bandwidth Benefits Portal
A state benefits-eligibility portal lets residents check whether they qualify for food and heating assistance, then start an application. Analytics show 78% of sessions are on mobile, a large share on Android phones costing under $150 on 3G connections, with viewport widths from 360px to 1440px.
904 words, about 5 min7Consent, Portfolios, and the Project That Never Shipped
A designer spent five months volunteering with a refugee-settlement NGO, building a resource finder covering housing, language classes, and legal aid. During interviews, participants described their immigration status, and one showed a court letter on camera.
887 words, about 4 min