CPIT BA case studies
CPIT BA · Put your knowledge to work in context.
The CPIT Business Analysis credential is a professional certification intended for practitioners who gather, structure, and validate business requirements and who help organizations decide which changes are worth making. It suits business analysts, product owners, systems analysts, and consultants moving into a formal BA role, as well as project staff who take on requirements work alongside delivery duties. The CPIT BA case studies are 5 cases and about 4,224 words.
1Single Sign-Off by Week 6 on a 14-Month Regulatory Program
You are the lead business analyst on a 14-month program to deliver consolidated risk reporting for a mid-sized bank, with a fixed regulatory submission date. Four business units - retail, corporate, treasury and wealth - each nominate a reporting coordinator, but none has a dedicated SME.
896 words, about 4 min2Night-Shift Operators and a Survey That Says Everything Is Fine
The warehouse order-entry system is being replaced. It is used by 180 operators across three shifts, including a night shift running 22:00–06:00 that cannot attend daytime workshops.
863 words, about 4 min3A Regulatory Change Request at Week 30 With Incomplete Traceability
A nine-month onboarding project baselined 312 requirements at week 10; 187 were approved for release 1. At week 30, Compliance raises a change: a beneficial owner field and associated validation on the onboarding form, needed in release 1 because the regulatory effective date falls four weeks after go-live.
813 words, about 4 min4A Membership Association That Has Already Chosen a Mobile App
A professional association with 24,000 members has seen renewal fall from 82% to 71% over 18 months, with members under 35 churning at 45%. Subscription revenue is down AUD 1.9 million against plan.
825 words, about 4 min5Scaling a Claims Portal Whose Pilot Results Cut Both Ways
A new digital claims intake portal was piloted for 10 weeks in two of eight regions. Results: 68% of claims submitted digitally against an 80% target; average handling time down 12%; first-contact resolution down from 74% to 66%; 31% of digital claims need rework because attachments are missing; call-centre volume down 9% but complaints up 18%.
827 words, about 4 min