CPACC case studies
CPACC · Put your knowledge to work in context.
The Certified Professional in Accessibility Core Competencies (CPACC) is a foundational credential administered by the International Association of Accessibility Professionals (IAAP). It certifies that a candidate understands disability from conceptual, legal, and practical perspectives rather than that they can build or audit accessible products. People in project management, policy, procurement, UX research, HR, communications, teaching, and software roles take it to establish shared vocabulary before specializing. The exam is delivered in English as multiple-choice questions spanning five areas: disability concepts and models, accessibility and universal design principles, assistive technologies and adaptive strategies, standards and laws, and organizational accessibility practice. The CPACC case studies are 5 cases and about 3,963 words.
1Museum Awareness Campaign and Disability Language
A mid-sized natural history museum plans a three-month disability awareness campaign timed to the anniversary of the ADA. The communications team has produced three lobby posters, twelve social posts, and a 90-second video.
777 words, about 4 min2Student Services Center Renovation and Universal Design
A public university is renovating its 40,000-square-foot student services center. The project is $600,000 over budget and must open for fall registration in ten weeks.
819 words, about 4 min3CRM Upgrade and a Screen Reader User in the Call Center
A financial services company is migrating 240 call-center agents from a desktop CRM to a browser-based system in eight weeks. One agent, a 34-year-old customer service representative who is blind, uses JAWS 2024 with a Windows laptop and a refreshable braille display.
790 words, about 4 min4E-commerce Expansion into the EU and US Public Sector
An online retailer with 85 employees and €45 million annual turnover sells household goods in the US and plans to launch an EU-facing site in four months. It also wants to bid on a US federal contract worth $2 million.
808 words, about 4 min5Accessibility Program Governance at a SaaS Company
A 500-person SaaS company has three product teams and an 18-month roadmap. Accessibility work is volunteer-based: one designer runs a monthly lunch-and-learn, and one engineer fixes issues when customers complain.
769 words, about 4 min