IATA Consultant case studies
IATA Consultant · Put your knowledge to work in context.
The IATA Travel and Tourism Consultant credential is an industry training qualification offered through IATA's Training division, which lists Courses & Diplomas, Subject Areas, Delivery Methods, Exams, Training Partners and Corporate Training among its services. Candidates typically encounter it as a course-and-exam package aimed at people working in, or moving into, retail travel and airline distribution roles: travel agency staff, reservations and ticketing agents, and consultants who advise clients on itineraries, fares and documentation. The IATA Consultant case studies are 5 cases and about 4,643 words.
1The ten-hour retime on a non-refundable return
The consultant at a Manila agency issued a return ticket for a client travelling MNL–SIN–MNL on a full-service carrier, in a deeply discounted fare basis that is non-refundable and cannot be changed after departure. Collected: base fare USD 520 plus taxes, fees and carrier charges of USD 118; the agency's own service fee was USD 35.
951 words, about 5 min2Sixteen schoolchildren and a 75-minute hub connection
A tour operator's group desk asks the consultant to ticket a school group of 16 (14 students aged 15–16, 2 teachers) on one record locator: KUL–DOH and DOH–LHR on the same carrier, all on one ticket. The booking shows a 75-minute connection at DOH.
965 words, about 5 min3A pregnancy, a hard cut-off date and a cheap fare
A regular leisure client books CMB–BKK on 3 March and BKK–CMB on 24 March. When booking she mentions she is pregnant and gives an expected date of delivery of 30 April.
771 words, about 4 min4Accreditation, guarantees and a consolidator's 3%
An independent agency in Nairobi has grown from walk-in leisure sales to a single corporate account. Gross air sales are about USD 1.1 million a year, of which USD 850,000 is currently ticketed through a consolidator that charges a 3% handling fee on top of published fares; commission retained by the agency on those routes is effectively nil.
953 words, about 5 min5One ticket or three - the true cost of a cheap split itinerary
A sole-trader client in Colombo must attend a London conference and then a Berlin trade fair, returning from Frankfurt. The consultant prices a through open-jaw CMB–LHR via DXB, one stopover free, and FRA–CMB on the same carrier group: USD 1,180 all-in, two pieces of 23 kg, one ticket, interline partners.
1,003 words, about 5 min