IATA Consultant flashcards

32 cards. Read the term and the definition here. The deck at the top of this page is optional.

IATA Area 1

The Western Hemisphere traffic conference area, covering North America, Central America, South America, and the Caribbean, including Greenland and Bermuda.

IATA Area 2

The traffic conference area covering Europe, Africa, the Middle East, and islands in the Atlantic and Indian Oceans west of a defined boundary.

IATA Area 3

The traffic conference area covering Asia, Australasia, the Indian subcontinent, and Pacific islands east of the Area 2 boundary.

BSP

Billing and Settlement Plan: an IATA-administered system that consolidates accredited agency sales in a country into one reporting and settlement cycle.

IATA accreditation

Formal recognition that a travel agency meets IATA financial, staffing, and contractual standards, granting access to BSP settlement and airline ticketing authority.

CASS

Cargo Accounts Settlement System: the air cargo equivalent of BSP, settling cargo sales between airlines and accredited cargo agents.

Indirect distribution

Sales made through intermediaries such as travel agencies, OTAs, and corporate travel departments, as opposed to direct sales by the airline.

Minimum connecting time

The shortest interval an airport and terminal pair allows between arrival and departure for a connection to be accepted as a single itinerary.

Weight versus piece concept

Two baggage allowance systems: weight concept limits total kilograms per passenger, while piece concept limits the number of bags and their dimensions.

SSR

Special Service Request: a four-letter PNR element such as WCHR or UMNR that tells the operating carrier about a passenger's special need.

Denied boarding

Refusal to carry a confirmed passenger because of overbooking; compensation and assistance depend on the regulation and the carrier's conditions.

Check-in cut-off

The deadline by which a passenger must complete check-in before departure, commonly 45 to 60 minutes, set by the carrier and airport.

ICAO

The International Civil Aviation Organization, a UN body that sets international aviation standards and administers the Chicago Convention.

Airport code

A three-letter code identifying an airport or city, such as LHR for London Heathrow or JFK for New York Kennedy.

NUC

Neutral Unit of Construction: the IATA currency-neutral unit in which international fares are published before conversion to the currency of sale.

IROE

IATA Rate of Exchange: the rate applied to convert a NUC fare into the currency of the country where travel commences.

Fare basis code

An alphanumeric code whose first character is the booking class and whose remaining characters show season, advance purchase, and stay conditions.

Pricing unit

A fare component within a journey, used to apply fare rules; one journey may contain several pricing units, each priced separately.

Ticketing time limit

The date and time by which a PNR must be ticketed, after which the reservation is automatically cancelled by the carrier.

HK status

A reservation status meaning the segment is confirmed and held for the passenger on the specified flight and date.

HL status

A reservation status meaning the passenger is waitlisted and holds no confirmed seat on that segment.

YQ surcharge

A carrier-imposed fuel or insurance surcharge shown as a separate tax-like code on the ticket, not part of the base fare.

E-ticket number

A 13-digit number identifying an electronic ticket record, whose coupons are stored in the airline's electronic database.

Fare rule Category 16

The fare rule category that sets the penalties charged when a passenger changes or cancels a ticket voluntarily.

Service recovery

A structured response to a service failure: acknowledge, take ownership, offer options, confirm the solution, and record the case.

Involuntary rebooking

Rebooking caused by a schedule change, cancellation, or delay, where the carrier reaccommodates the passenger under its conditions of carriage.

UMNR

Unaccompanied Minor: a child travelling alone, requiring a special service request, a handling form, and acceptance by every operating carrier.

WCHR

A special service request code for a passenger who can walk but requires wheelchair assistance to and from the aircraft.

EU Regulation 261/2004

European rules granting compensation and assistance for denied boarding, cancellation, and long delay on covered flights and carriers.

PNR data protection

The principle that passenger name record data is personal data, disclosed only on a lawful basis and protected under applicable privacy law.

APIS

Advance Passenger Information System: the transmission of passport and flight data to border authorities before departure, required by many countries.

Conditions of carriage

The contractual terms between carrier and passenger covering tickets, refunds, baggage liability, schedule changes, and carrier obligations.