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IATA Consultant practice questions

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Question 1Travel and Tourism Industry

Which document, issued by a carrier, serves as both the passenger's contract of carriage and their ticket receipt in a manual paper environment?

  1. The prepaid ticket advice
  2. The ticket coupon
  3. The passenger ticket and baggage check Correct answer.
  4. The Miscellaneous Charges Order

Explanation

The passenger ticket and baggage check is the document that contains the conditions of contract and the baggage identification, making it the proof of the carriage agreement. Individual flight coupons are only parts of that document and do not by themselves evidence the whole contract.

Question 2Travel and Tourism Industry

In airline reservation terminology, what does the status code 'HK' entered against a segment indicate?

  1. The segment is confirmed for the stated number of passengers Correct answer.
  2. The segment is waitlisted
  3. The segment has been cancelled by the passenger
  4. The segment requires reconfirmation at least 72 hours before departure

Explanation

HK stands for 'holds confirmed', meaning seats are confirmed for the number of passengers shown in the booking. It is one of the standard IATA reservation status codes used in PNR segments.

Question 3Travel and Tourism Industry

A passenger's journey crosses from one IATA Traffic Conference area into another. Which term describes this kind of journey?

  1. Circle trip
  2. Domestic journey
  3. Interconference journey Correct answer.
  4. Interline journey

Explanation

IATA divides the world into three Traffic Conferences, and travel between areas is described as interconference traffic for fare construction purposes. Journeys contained within one area are treated differently under the mileage and fare rules.

Question 4Travel and Tourism Industry

Which organization sets the global standards for agency accreditation and the Billing and Settlement Plan used by travel agencies?

  1. ICAO
  2. WTO
  3. IATA Correct answer.
  4. ACI

Explanation

IATA administers the agency accreditation programme and the Billing and Settlement Plans that handle settlement between agents and airlines. ICAO and other bodies deal with aviation regulation and airport matters rather than agency settlement.

Question 5Travel and Tourism Industry

What is the primary purpose of the Billing and Settlement Plan (BSP)?

  1. To provide discounted hotel inventory to accredited agencies
  2. To arbitrate disputes between passengers and carriers
  3. To license tour guides in each country
  4. To consolidate and settle sales between accredited agents and participating airlines Correct answer.

Explanation

The BSP collects sales reports from accredited agents and settles the amounts due to and from participating airlines through a single clearing process. This reduces the need for each airline to bill each agency separately.

Question 6Travel and Tourism Industry

A traveller holds a passport that will expire six months after the planned return date. Which consideration is most relevant when advising on destination entry?

  1. Passport validity is irrelevant when the trip is shorter than thirty days
  2. A visa automatically extends passport validity
  3. Many destinations require a minimum remaining validity beyond the intended stay Correct answer.
  4. Passports are always valid until the printed expiry date for any destination

Explanation

Many countries impose a minimum remaining validity rule, commonly six months beyond the intended date of departure, so the agency must check the specific destination's requirement. The printed expiry date alone does not guarantee admissibility.

Question 7Travel and Tourism Industry

Which fare type is generally the least flexible and carries the strictest change and refund conditions?

  1. Business class flexible fare
  2. Full-fare economy
  3. Deep-discount excursion fare Correct answer.
  4. First class unrestricted fare

Explanation

Deep-discount fares are priced low in exchange for restrictions such as advance purchase, minimum stay, and penalties for changes or refunds. Higher fare classes buy flexibility and are correspondingly less restricted.

Question 8Travel and Tourism Industry

In the context of airline distribution, what does an Electronic Miscellaneous Document (EMD) record?

  1. The aircraft registration for a flight
  2. An ancillary service or charge associated with a ticket Correct answer.
  3. A passenger's seat preference
  4. The agency's commission statement

Explanation

The EMD is the electronic document used to record charges and services that are not covered by the flight coupon, such as excess baggage or paid seating. It allows ancillary revenue to be tracked and settled electronically.

Question 9Travel and Tourism Industry

An agent is quoting a round trip from London to Nairobi. Under IATA fare construction principles, which mileage system is used to check whether the routing exceeds the permitted maximum?

  1. Seasonality code compared with the day of departure
  2. Great circle distance compared with the Minimum Connecting Time
  3. Ticketed Point Mileage compared with the Maximum Permitted Mileage Correct answer.
  4. Published fare compared with the baggage allowance

Explanation

Fare construction compares the Ticketed Point Mileage of the actual routing with the Maximum Permitted Mileage for the fare component. If the TPM exceeds the MPM, a mileage surcharge or higher fare may apply.

Question 10Travel and Tourism Industry

A PNR contains the element 'SSR FQTV'. What does this element communicate to the airline?

  1. A request for a special meal
  2. Frequent flyer information for mileage accrual Correct answer.
  3. A wheelchair requirement
  4. The passenger's emergency contact

Explanation

The FQTV special service request carries the frequent flyer programme number so that the carrier can credit mileage to the correct account. It is a standard SSR used in reservations systems.

Question 11Travel and Tourism Industry

A corporate client wants a fare that allows a stopover in Dubai on a journey from Sydney to Paris. Which concept must the agent verify before confirming the itinerary?

  1. Whether the agency has a local office in Dubai
  2. Whether the passenger holds a frequent flyer card
  3. Whether the fare rule permits stopovers and any associated charges Correct answer.
  4. Whether the aircraft has in-seat power

Explanation

Stopover permission is governed by the fare rule for the chosen fare basis, and some fares allow stopovers only for a fee or not at all. The agent must read the rule before confirming the routing.

Question 12Travel and Tourism Industry

An agency issues a ticket on behalf of a carrier with which it has no direct appointment but which participates in the BSP. What is this arrangement called?

  1. Interline ticketing authority Correct answer.
  2. General sales agency
  3. Code sharing
  4. Franchising

Explanation

Interline ticketing authority allows an accredited agent to issue documents on a participating carrier's traffic document stock even without a direct appointment. It is distinct from acting as a general sales agent for that carrier.

Question 13Travel and Tourism Industry

A passenger is denied boarding on an overbooked flight within the European Union. Which entitlement framework primarily governs compensation?

  1. The Warsaw Convention
  2. IATA Resolution 1724
  3. EU Regulation 261/2004 Correct answer.
  4. The Montreal Convention

Explanation

EU Regulation 261/2004 establishes compensation and assistance obligations for denied boarding, cancellation, and long delay on flights within its scope. The Montreal Convention addresses carrier liability for death, injury, delay, and baggage, but not the fixed denied boarding compensation scale.

Question 14Travel and Tourism Industry

What distinguishes an open-jaw itinerary from a standard round trip?

  1. The passenger travels on two different airlines
  2. The return journey starts from a different point than the outbound destination Correct answer.
  3. The ticket is issued without a fare
  4. The journey includes a surface sector by rail

Explanation

An open-jaw exists when the surface segment connects two points, so the return flight departs from a city other than the outbound destination. It is defined by the geography of the routing rather than by carrier or mode.

Question 15Travel and Tourism Industry

An agent is asked to book a passenger requiring supplemental oxygen. What is the correct procedural approach?

  1. Add a generic remark and inform the passenger at check-in
  2. Issue the ticket and advise the passenger to request oxygen at the gate
  3. Book online and assume the airline will arrange it automatically
  4. Submit a medical clearance request and confirm the airline's approval before ticketing Correct answer.

Explanation

Supplemental oxygen requires medical clearance under most carriers' rules and must be approved before the booking is finalized. The agent should confirm approval and any applicable charges before issuing the ticket.

Question 16Travel and Tourism Industry

Which statement best describes the role of a Global Distribution System in the travel industry?

  1. It operates the aircraft used on scheduled services
  2. It issues passports on behalf of governments
  3. It sets the maximum permitted mileage for fares
  4. It provides a platform through which agencies access airline inventory and make bookings Correct answer.

Explanation

A GDS is a technology platform that connects travel agencies to airline inventory, schedules, and fares so that bookings can be created and managed. It does not operate flights or set fare rules.

Question 17Travel and Tourism Industry

A traveller's checked bag is delayed for two days on an international journey. Under the Montreal Convention, what is the basis for the carrier's liability?

  1. No liability arises because delay is excluded from the Convention
  2. Liability is strict for delay up to the prescribed limit unless the carrier proves it took all reasonable measures Correct answer.
  3. Liability is limited to the value of the bag's contents as declared by the passenger
  4. Liability is unlimited for any inconvenience caused

Explanation

The Montreal Convention makes the carrier liable for damage caused by delay up to a defined limit unless it proves it took all reasonable measures to avoid the damage. The limit is periodically reviewed and is expressed in Special Drawing Rights.

Question 18Travel and Tourism Industry

An agency is comparing the cost of two routings for a client. Routing A uses a higher fare with no surcharge; Routing B uses a lower fare but exceeds the maximum permitted mileage by fifteen percent. What is the most appropriate analytical step?

  1. Ignore the mileage excess because the difference is small
  2. Apply the mileage surcharge to Routing B and compare total costs before advising Correct answer.
  3. Choose Routing B because the base fare is lower
  4. Reject both routings and book a different destination

Explanation

When the ticketed point mileage exceeds the maximum permitted mileage, a surcharge is applied to the fare, so the comparison must be made on the total including that surcharge. Advising on the base fare alone can mislead the client about the true cost.

Question 19Travel and Tourism Industry

A PNR holds a segment with status 'HL' and the flight later becomes available. What is the standard consequence for the booking?

  1. The booking is cancelled and the passenger must rebook
  2. The waitlist clears automatically and the segment becomes confirmed without agent action
  3. The fare is recalculated at the highest available level
  4. The segment remains waitlisted until the agent or the carrier processes the clearance Correct answer.

Explanation

A waitlisted segment does not confirm itself; clearance is processed by the carrier or by the agent acting on the queue. Until that happens the passenger has no confirmed seat.

Question 20Travel and Tourism Industry

An agency discovers that a ticket was issued with an incorrect name that cannot be corrected by a simple revalidation. What is the most appropriate course of action?

  1. Alter the name in the PNR without issuing a new document
  2. Transfer the ticket to another passenger with the correct name
  3. Ignore the discrepancy and advise the passenger to explain at check-in
  4. Cancel and reissue the ticket in accordance with the fare rule and carrier policy Correct answer.

Explanation

When a name cannot be corrected by revalidation, the ticket must normally be cancelled and reissued under the fare rule, which may carry a penalty. Tickets are not transferable, so the document cannot simply be handed to another person.

Question 21Travel and Tourism Industry

A client requests a multi-city itinerary combining two carriers that have an interline agreement but different baggage rules. How should the agent handle the baggage allowance?

  1. Apply the baggage rule of the most significant carrier or as otherwise specified in the fare rules, and disclose the difference to the client Correct answer.
  2. Advise the client that baggage rules are identical on all interline journeys
  3. Apply the allowance of the first carrier only, regardless of subsequent segments
  4. Apply the most generous allowance of the two carriers to all segments

Explanation

On interline journeys the applicable baggage rule is determined by the most significant carrier or by specific fare rule provisions, and the client should be told where differences arise. Assuming a single uniform allowance can lead to unexpected charges at the airport.

Question 22Travel and Tourism Industry

An agency's BSP settlement shows a discrepancy between reported sales and tickets issued. Which action best reflects sound financial control?

  1. Pay the difference without documenting the cause
  2. Wait for the airline to raise the issue in a later billing period
  3. Adjust the next period's report without investigation
  4. Reconcile the sales report against the documents issued and correct the report within the BSP timetable Correct answer.

Explanation

Effective BSP control requires reconciling reported sales with documents issued and correcting errors within the defined reporting timetable. Undocumented adjustments undermine the audit trail and can breach the agency's settlement obligations.

Question 23Travel and Tourism Industry

Which body is responsible for the Chicago Convention, which established the legal framework for international civil aviation?

  1. The World Trade Organization
  2. The United Nations Security Council
  3. IATA
  4. ICAO Correct answer.

Explanation

ICAO is the specialized UN agency created to administer the Chicago Convention and its annexes. It develops the standards and recommended practices that underpin international civil aviation.

Question 24Travel and Tourism Industry

What is the main purpose of a minimum connecting time at an airport?

  1. To define the shortest interval considered feasible for a passenger and baggage to transfer between flights Correct answer.
  2. To set the earliest time a passenger may check in
  3. To limit the number of flights an airline may operate
  4. To determine the fare for a connecting journey

Explanation

Minimum connecting time is the shortest interval accepted for a transfer between flights at a given airport, taking terminal layout and formalities into account. It protects the connection from being sold when it is operationally unrealistic.

Question 25Travel and Tourism Industry

A passenger wishes to travel with a pet in the cabin. Which factor most directly determines whether this is possible?

  1. The agency's own preference
  2. The carrier's policy, the route, and any national animal import rules Correct answer.
  3. The passenger's frequent flyer tier
  4. The fare basis code on the ticket

Explanation

Carriage of animals depends on the airline's policy, the specific route and aircraft, and the destination's animal health and import requirements. The agency must verify all three before confirming travel.

Question 26Travel and Tourism Industry

Which organization publishes the IATA Travel and Tourism Consultant (ITTC) syllabus and administers its examination?

  1. The Airports Council International (ACI)
  2. The World Tourism Organization (UNWTO)
  3. The International Civil Aviation Organization (ICAO)
  4. The International Air Transport Association (IATA) Correct answer.

Explanation

IATA is the trade association that develops and administers its own professional training and certification programs, including the Consultant (ITTC) designation. ICAO is an intergovernmental UN body that sets standards and recommended practices for civil aviation but does not run IATA's consultant exams. UNWTO focuses on tourism policy and statistics, and ACI represents airport operators, not travel consultants.

Question 27Travel and Tourism Industry

In the travel industry, what does the acronym 'GDS' stand for?

  1. General Data Service
  2. Global Destination Standard
  3. Group Departure Schedule
  4. Global Distribution System Correct answer.

Explanation

A Global Distribution System is a computerized network that travel agencies use to search, book and ticket air, hotel and other travel products from multiple suppliers in real time. The other expansions are invented terms and do not describe the intermediary platform used by agencies.

Question 28Travel and Tourism Industry

Which document serves as the passenger's contract of carriage and receipt for payment when air travel is purchased?

  1. The boarding pass
  2. The passenger name record (PNR)
  3. The Electronic Miscellaneous Document (EMD)
  4. The ticket (or e-ticket record) Correct answer.

Explanation

The ticket, whether paper or electronic, is the document that evidences the contract of carriage between the passenger and the carrier and shows the fare paid. A PNR is a reservation record, an EMD covers miscellaneous services, and a boarding pass only permits access to a specific flight.

Question 29Travel and Tourism Industry

Which IATA area covers the continent of Europe, including countries such as France, Germany and Italy?

  1. Traffic Conference Area 2 (TC2) Correct answer.
  2. Traffic Conference Area 4 (TC4)
  3. Traffic Conference Area 3 (TC3)
  4. Traffic Conference Area 1 (TC1)

Explanation

IATA divides the world into three Traffic Conference Areas for fare construction: TC1 covers the Americas, TC2 covers Europe, Africa and the Middle East, and TC3 covers Asia and the Pacific. Europe therefore falls within TC2. There is no TC4 in the IATA area system.

Question 30Travel and Tourism Industry

Which currency is used as the basis for IATA fare construction and is converted to local currency using the IATA Rate of Exchange?

  1. The Swiss franc
  2. The euro
  3. The US dollar Correct answer.
  4. The British pound sterling

Explanation

IATA fares are filed and constructed in US dollars (or the local currency where permitted), and the IATA Rate of Exchange (ROE) is used to convert the fare into the currency of payment. The euro, pound and Swiss franc are national or regional currencies and are not the universal basis for fare construction.

Question 31Travel and Tourism Industry

What is the primary purpose of the IATA Numeric Code (three-digit code) assigned to each airline?

  1. To show the airline's membership category in IATA
  2. To identify the airline in ticketing and accounting processes Correct answer.
  3. To indicate the airline's home country
  4. To specify the airline's alliance grouping

Explanation

The three-digit IATA airline numeric code is used on tickets and in BSP accounting to identify the validating carrier and the airline responsible for the fare. It does not encode country, membership category or alliance, which are shown by other means such as the two-character airline code and corporate records.

Question 32Travel and Tourism Industry

In the context of travel and tourism, what does the term 'inbound tourism' describe?

  1. Residents of a country travelling within it
  2. Residents of a country travelling abroad
  3. Visitors arriving in a country from abroad Correct answer.
  4. Travel by business travellers only

Explanation

Inbound tourism refers to non-resident visitors arriving in a destination country, which generates incoming visitor spending. Domestic tourism is travel by residents within their own country, and outbound tourism is travel by residents to another country. Business travel is a purpose segment, not a directional flow.

Question 33Travel and Tourism Industry

Which industry body operates the Billing and Settlement Plan (BSP) that simplifies financial settlement between travel agencies and airlines?

  1. The World Travel and Tourism Council (WTTC)
  2. The United Nations World Tourism Organization (UNWTO)
  3. IATA Correct answer.
  4. ICAO

Explanation

IATA administers the Billing and Settlement Plan, which allows accredited travel agencies to report and settle sales with airlines through a single clearing system. ICAO sets aviation standards, WTTC represents the private travel and tourism sector, and UNWTO is a UN tourism body; none of them operates the BSP.

Question 34Travel and Tourism Industry

An agency is advising a client who plans to visit several countries in Southeast Asia. Which IATA Traffic Conference Area covers this region?

  1. TC2
  2. TC3 Correct answer.
  3. TC1
  4. TC4

Explanation

IATA TC3 covers Asia, Australia, New Zealand and the Pacific islands, so Southeast Asia falls within TC3. TC1 covers the Americas and TC2 covers Europe, Africa and the Middle East. TC4 does not exist in the IATA area system.

Question 35Travel and Tourism Industry

A passenger's ticket shows a fare of USD 500 and taxes of USD 80. The agency must convert the total to local currency using the IATA Rate of Exchange. Which amount should be converted?

  1. USD 420
  2. USD 500 only
  3. USD 80 only
  4. USD 580 Correct answer.

Explanation

The total amount to be collected and converted is the fare plus all applicable taxes, fees and charges, which here is USD 500 + USD 80 = USD 580. Converting only the fare or only the taxes would understate the amount due, and subtracting taxes is not a valid calculation.

Question 36Travel and Tourism Industry

A travel agency wants to issue tickets on behalf of IATA member airlines. Which status must the agency hold to do so through the BSP?

  1. An airline alliance partnership
  2. IATA membership for individuals
  3. IATA accreditation Correct answer.
  4. A tour operator licence

Explanation

To issue tickets on IATA member airlines and settle through the BSP, an agency must obtain IATA accreditation, which involves financial and professional criteria. Individual IATA membership, alliance partnerships and tour operator licences do not by themselves authorise ticket issuance and BSP settlement.

Question 37Travel and Tourism Industry

An agency receives a request for a fare that is only available when the passenger stays a Saturday night and travels on specific dates. Which type of fare is being described?

  1. A corporate negotiated fare
  2. A promotional or restricted fare Correct answer.
  3. A full-fare economy fare
  4. A published fare with no restrictions

Explanation

Fares that require a Saturday-night stay, advance purchase or specific travel dates are restricted promotional fares designed to segment leisure demand. Unrestricted published fares and full-fare economy fares carry few or no such conditions, and corporate negotiated fares are private agreements rather than published promotional rules.

Question 38Travel and Tourism Industry

A PNR contains the SSR element 'DOCS'. What information does this element convey to the airline?

  1. Passenger passport and visa details Correct answer.
  2. Special meal requirements
  3. Wheelchair assistance request
  4. Frequent flyer membership number

Explanation

SSR DOCS is the special service request used to transmit passenger travel document data such as passport number, nationality and visa information to the carrier. Meal requests use SSR MEAL, frequent flyer numbers use SSR FQTV, and wheelchair assistance uses SSR WCHR or similar codes.

Question 39Travel and Tourism Industry

A passenger is travelling from New York to London and holds a ticket issued by the airline operating the flight. Under the Montreal Convention, which document is the primary evidence of the contract of carriage?

  1. The passenger's passport
  2. The ticket or e-ticket itinerary receipt Correct answer.
  3. The airline's conditions of carriage
  4. The baggage claim tag

Explanation

The Montreal Convention treats the ticket or e-ticket itinerary receipt as the document that evidences the contract of carriage and its conditions. The passport proves identity, the conditions of carriage are the airline's rules, and the baggage tag identifies checked baggage; none of these is the contract document itself.

Question 40Travel and Tourism Industry

An agency is asked to book a passenger who requires a stretcher on a long-haul flight. Which action should the agent take first?

  1. Book a standard seat and advise the passenger to request the stretcher at check-in
  2. Refuse the booking because stretchers are never permitted
  3. Issue the ticket immediately and inform the passenger later
  4. Confirm the request with the airline and obtain medical clearance Correct answer.

Explanation

Stretcher carriage is a special medical service that requires airline approval, medical clearance (MEDA) and often a medical escort, so the agent must confirm availability and conditions with the carrier before ticketing. Issuing first or deferring to check-in risks denial, and a blanket refusal is incorrect because many airlines do carry stretchers with approval.

Question 41Travel and Tourism Industry

A travel agency's BSP statement shows a difference between reported sales and tickets issued. Which action best reflects sound settlement practice?

  1. Ignore the difference if it is small
  2. Ask the airline to cancel the tickets
  3. Adjust the next month's sales to compensate
  4. Reconcile the statement against the agency's own ticket records and report any discrepancy to the BSP Correct answer.

Explanation

BSP settlement requires the agency to reconcile its reported sales against its own issued-ticket records and to notify the BSP of any discrepancy so it can be investigated. Ignoring, offsetting or cancelling tickets without investigation would breach settlement rules and could lead to financial liability.

Question 42Travel and Tourism Industry

A client asks for a fare that allows a stopover in Bangkok on a journey from London to Sydney. Which concept must the agent check in the fare rules?

  1. The stopover allowance and any additional charges Correct answer.
  2. The maximum permitted mileage
  3. The minimum connecting time
  4. The baggage allowance

Explanation

A stopover is a deliberate break of journey, and fare rules specify whether stopovers are permitted, how many, and whether a stopover charge applies. Maximum permitted mileage limits the total distance, minimum connecting time applies to connections, and baggage allowance concerns luggage, not the break of journey.

Question 43Travel and Tourism Industry

An agency is comparing two routings for a client: Routing A uses a higher fare with no surcharge, while Routing B uses a lower fare but exceeds the maximum permitted mileage. Which factor should the agent apply to Routing B?

  1. A stopover charge
  2. A cancellation penalty
  3. A currency conversion fee
  4. A mileage surcharge Correct answer.

Explanation

When a routing exceeds the maximum permitted mileage for the fare, IATA fare construction applies a mileage surcharge to the fare. Stopover charges relate to breaks of journey, cancellation penalties apply to refunds, and currency conversion fees are unrelated to mileage excess.

Question 44Travel and Tourism Industry

A PNR segment shows status 'HL' for a waitlisted flight. What does this status indicate?

  1. The passenger has checked in
  2. The segment is confirmed
  3. The segment has been cancelled
  4. The passenger is waitlisted and holds a segment Correct answer.

Explanation

In PNR segment status codes, HL means the passenger is waitlisted and holds a segment on the flight. HK indicates a confirmed segment, HX or UN indicates cancellation or no action, and checked-in status is shown separately.

Question 45Travel and Tourism Industry

An agency discovers that a ticket was issued with a misspelled passenger name that cannot be corrected by revalidation. What is the standard procedure?

  1. Alter the name on the existing ticket manually
  2. Ask the passenger to travel with the misspelled ticket
  3. Cancel the ticket and issue a new one with the correct name Correct answer.
  4. Add a remark to the PNR and leave the ticket unchanged

Explanation

When a name error cannot be corrected by revalidation, the ticket must be cancelled and reissued with the correct name, subject to the fare rules and any penalties. Manually altering a ticket invalidates it, travelling with a wrong name risks denial at check-in, and a PNR remark does not correct the ticket.

Question 46Travel and Tourism Industry

A passenger is denied boarding on an overbooked flight departing from an airport in the European Union. Which regulation primarily governs the passenger's rights?

  1. The Warsaw Convention
  2. EU Regulation 261/2004 Correct answer.
  3. The IATA BSP Manual
  4. The Montreal Convention

Explanation

EU Regulation 261/2004 establishes compensation and assistance rights for passengers denied boarding, delayed or cancelled on flights within or departing the EU. The Montreal and Warsaw Conventions govern carrier liability for international carriage, and the BSP Manual covers agency settlement procedures.

Question 47Travel and Tourism Industry

A client requests a multi-city itinerary combining two carriers that have an interline agreement but different baggage rules. What is the agent's best course of action?

  1. Book the itinerary without mentioning baggage rules
  2. Assume the first carrier's rules apply for the whole journey
  3. Confirm the baggage rules of each carrier and explain them to the client Correct answer.
  4. Advise the client that the most restrictive baggage rule applies throughout

Explanation

Under interline agreements, each carrier's baggage rules can apply to its own segment, so the agent must confirm each carrier's allowance and charges and disclose them to the client. Assuming one carrier's rules or the most restrictive rule may mislead the passenger, and silence leaves the client unprepared for charges.

Question 48Travel and Tourism Industry

A passenger's checked bag is delayed for two days on an international journey. Under the Montreal Convention, what is the carrier's liability limit for baggage delay per passenger?

  1. 1,131 Special Drawing Rights Correct answer.
  2. There is no liability limit for delay
  3. 100,000 Special Drawing Rights
  4. 4,694 Special Drawing Rights

Explanation

The Montreal Convention sets the carrier's liability limit for baggage delay, damage or loss at 1,131 Special Drawing Rights per passenger, subject to periodic review. The 4,694 SDR figure relates to cargo, 100,000 SDR relates to death or injury, and there is indeed a limit for delay.

Question 49Travel and Tourism Industry

An agency issues a ticket on a carrier with which it has no direct appointment but which participates in the BSP. Which arrangement allows the agency to issue the ticket?

  1. The agency acts as an agent of the validating carrier only
  2. The agency uses the BSP to issue on behalf of any participating carrier Correct answer.
  3. The agency must obtain a separate appointment for each carrier
  4. The agency can only issue tickets for its own national carrier

Explanation

Under IATA accreditation, a BSP agency can issue tickets on behalf of any carrier that participates in the BSP, even without a direct appointment, because the BSP acts as the settlement mechanism. A separate appointment for every carrier is not required, and there is no rule restricting issuance to the national carrier.

Question 50Travel and Tourism Industry

A traveller holds a passport that will expire six months after the planned return date. Which consideration is most relevant when advising on passport validity?

  1. Passport validity is irrelevant if the traveller holds a visa
  2. A passport is valid until its printed expiry date for all destinations
  3. The airline can extend passport validity at check-in
  4. Many countries require a minimum validity of six months beyond the intended stay Correct answer.

Explanation

Many destinations require a passport to remain valid for at least six months beyond the planned date of departure or return, so the agent must check the specific country's rule. A passport is not automatically accepted until its printed expiry date, a visa does not override validity rules, and airlines cannot extend passport validity.