Fares, Ticketing and Reservations
This domain tests fare construction, reservation records and ticket documentation. You need to know how a published fare becomes a quoted price, what a PNR contains, and how tickets, EMDs and refunds/reissues differ.
Fare construction basics
- NUC (Neutral Units of Construction) is the fare-building currency. The ROE converts NUC into local currency: local fare = NUC × ROE.
- A fare basis code describes the fare’s rules and conditions; it is not the same as the booking class (RBD).
- Taxes, fees and carrier-imposed charges are added after the fare; they are generally not commissionable and must be shown correctly.
- A PNR is a reservation record with a record locator. A ticket is separate: an e-ticket has a 13-digit number with an airline prefix. EMD is used for ancillary services.
Ticketing and changes
Refund and reissue outcomes depend on the fare rules: refundable versus non-refundable, change fees, fare difference, taxes and time limits. Always check the fare basis and the ticket’s status before quoting a refund.
Worked example
A fare is NUC 640 and the ROE is 1.15 local currency per NUC. Taxes total 48. Reasoning: fare = 640 × 1.15 = 736; total = 736 + 48 = 784 local currency. If a colleague divides by 1.15, they have applied the ROE backwards and understated the fare.
Traps that cost marks
Confusing PNR with ticket; confusing fare basis with booking class; dividing by ROE instead of multiplying; omitting taxes; and promising a refund before checking fare rules and ticket status. Name changes are not simply “reissues” and usually require airline approval or a new ticket.
Key points
- Local fare = NUC × ROE; do not divide.
- Fare basis describes fare rules; RBD is the booking class.
- PNR is not a ticket; e-ticket numbers are 13 digits.
- EMDs document ancillary services.
- Refund/reissue outcomes depend on fare rules and ticket status.