ICF Credentialing Exam (PCC/MCC) case studies
ICF Credentialing Exam (PCC/MCC) · Put your knowledge to work in context.
The ICF PCC and MCC Credentialing Exam is the assessment coaches complete as part of the application process for the Professional Certified Coach (PCC) and Master Certified Coach (MCC) credentials, two of ICF's three core credentials alongside the Associate Certified Coach (ACC). It is a scenario-based, situational-judgment style exam rather than a vocabulary test: items place you in realistic coaching situations and ask you to select the response that best reflects the ICF Core Competencies and the ICF Code of Ethics. The ICF Credentialing Exam (PCC/MCC) case studies are 5 cases and about 4,232 words.
1The Sponsor Who Wants More Than Was Agreed
Dana coaches for a leadership development firm. Six months ago the VP of Operations, Marcus, engaged her for eight sessions with a newly promoted plant supervisor, Priya.
831 words, about 4 min2The Disclosure That Doesn't Fit the Coaching Contract
Idris is a PCC-credentialed coach who volunteers as a crisis-line supervisor; his crisis-line training drilled 'when in doubt, escalate.' His client, Elena, a regional sales director, says in session four that she drinks 'three or four glasses of wine most nights' and drove her two children to school last Tuesday after a 'rough night.' She laughs and says, 'Don't worry, I'd never do anything stupid.' Idris's coaching agreement states that coaching is not therapy and does not address clinical issues. Elena's employer funds twelve sessions and expects 'leadership presence' outcomes.
867 words, about 4 min3Tears, Then a Question About the Coach's Own Life
In session six, Lena, a hospital department head, begins to cry, then abruptly stops, apologises, and asks, 'Can we just do the strategy stuff?' A few minutes later she asks Tolu, her coach, whether Tolu has ever burned out and how she handled it. Tolu did burn out five years ago, took four months off, and left a previous employer under difficult circumstances.
816 words, about 4 min4The Client Who Wants the Answer
Ravi has had four sessions with his coach, Mei, through a leadership programme. Each session follows the same arc: Ravi describes a conflict with his peer Tom in vivid detail, then says, 'Just tell me what to say to him.
886 words, about 4 min5The Client Who Wants to Finish Early
Sofia, a founder, hired Ade as coach for a ten-session engagement. Her goal: delegate 30% of her operational work by June so she can concentrate on fundraising.
832 words, about 4 min