PSI TCQR Stage 3 case studies
PSI TCQR Stage 3 · Put your knowledge to work in context.
The PSI Test Center Quality Representative (TCQR) Stage 3 credential is a role-based qualification for people who supervise or audit the integrity of test delivery at PSI-authorised test centres. It is aimed at experienced test centre staff, quality leads and site supervisors who already understand day-to-day administration and are ready to take responsibility for security controls, candidate identity verification, irregularity handling, audit readiness and incident escalation. The exam is delivered in multiple-choice format and samples six domains: test centre security and integrity; candidate admission and identity verification; test administration procedures and irregularities; quality assurance, audits and compliance monitoring; incident reporting, documentation and escalation; and staff training, supervision and professional conduct. Expect scenario-style items that ask you to choose the correct action, the correct sequence of actions, or the correct documentation step rather than to recall isolated definitions. The PSI TCQR Stage 3 case studies are 5 cases and about 5,263 words.
1Nineteen Minutes of Clock Drift and a Stranger in the Corridor
At the end of the month you run the security review for a 42-seat test center. The recorder clock is 19 minutes behind network time.
993 words, about 5 min2Expired Licence, a Flight at Ten, and a Proctor Who Knows Her
A candidate scheduled for a 9:00 a.m. licensure exam arrives at 8:52 with a 10:00 a.m.
1,038 words, about 5 min3Extended Time Attached to the Wrong Seat
A 30-seat room runs two sessions back-to-back. The roster flags candidate A.O.
1,063 words, about 5 min4Six Unsigned Packets and a Request to Backfill
You are the quality reviewer for a region with three centers. The quarterly audit samples 40 administrations and 9 proctors.
1,079 words, about 5 min5A Solo Session, a Phone in a Pocket, and a Social Post
A proctor hired five weeks ago, D.N., has completed three of the four required supervised sessions; the fourth was cancelled when the supervising proctor called out. Because two experienced proctors were also out, the center manager scheduled D.N.
1,090 words, about 5 min