Staff Training, Supervision, and Professional Conduct
This domain tests staff training, supervision, and professional conduct: whether people are competent before independent duty, supervised appropriately, and able to act impartially and confidentially.
Core rules
- Role-based onboarding covers security, admission, accommodations, irregularity reporting, privacy, and emergency procedures. Completion must be recorded before independent proctoring.
- Use competency checks and observation, not attendance alone. Refresher training is triggered by policy cycles, incidents, and procedure changes.
- Supervise new or uncertified staff; define who can authorize exceptions, restarts, removals, or extra time.
- Manage conflicts of interest: staff must not proctor relatives, friends, or anyone with a financial or personal relationship. Disclose and reassign.
- Protect confidentiality and dignity. Do not coach, prompt, or favor candidates; do not accept gifts that could influence judgment.
Worked example
A proctor discovers her cousin is scheduled in her room. She says nothing because “I'll be professional.” The correct action is to disclose the relationship and reassign the candidate or the proctor, then document the change. Reasoning: impartiality must be visible and auditable; self-assessment is not a control.
Traps that cost marks
- Assuming years of experience equal current certification.
- Leaving a new proctor alone “just for one session.”
- Discussing a candidate's result or behavior in the break room.
- Treating a small gift or favor as harmless.