Assam Higher Secondary Skill Subject Retail Trade study plan

Define retail and classify at least six retail formats (kirana store, supermarket, department store, specialty store, hypermarket, e-commerce marketplace) with one local Assam example each

Trace the retail supply chain from manufacturer to consumer and label the role of distributor, wholesaler, retailer and logistics provider

Explain the difference between a retail ecosystem and a single retail channel, listing three ecosystem partners such as mall operators, payment providers and delivery agents

Identify and describe the five stages of the customer buying journey from need recognition to post-purchase evaluation

Write a 150-word note on how customer service quality directly affects repeat purchase in a neighbourhood retail store

List and explain the components of customer relationship management in retail: customer data capture, segmentation, loyalty programmes and complaint handling

Demonstrate the five-step complaint handling process (listen, acknowledge, apologise, resolve, follow up) on two written customer scenarios

Distinguish between customer satisfaction, customer loyalty and customer lifetime value with one worked numeric example of lifetime value

Draft a 10-question customer feedback form suitable for a small retail outlet

Role-play a difficult customer interaction and record the three phrases that de-escalated the situation

Sketch a store layout for a 500 sq ft shop showing entrance, billing counter, high-margin zone, staple goods zone and aisle widths

Compare grid, free-flow and racetrack layouts by naming one retail type each suits best

Apply the rule of eye-level and touch-level placement to plan a shelf for six products

Explain the purpose of a planogram and draw one for a 1-metre shelf section with product facing counts

List five visual merchandising display types (window, end-cap, counter, floor, wall) and state the sales goal of each

Build a 4-week sales forecast for three product categories using last month's figures and a stated growth assumption

Calculate open-to-buy for a given period from planned sales, planned markdowns and beginning inventory

Explain assortment breadth and depth and classify five products by width and depth of assortment

Compute reorder level, safety stock and economic order quantity for two sample products

Perform a stock count reconciliation and identify shrinkage causes from a given set of records

Process five mock transactions on a POS or spreadsheet till, including cash, card, UPI and one return

Prepare a daily cash reconciliation statement matching opening float, sales, refunds and closing cash

Compute cost price, selling price, gross margin percentage and markdown percentage for four products

Explain GST treatment on a retail invoice and list the mandatory fields on a tax invoice

Identify three common billing errors and state the control that prevents each

Apply the five steps of the retail selling process to two product categories and write the opening lines used

Write responses to four common customer objections (price, quality, availability, brand)

Design a one-week in-store sales promotion with objective, mechanic, budget and success measure

Compare an online storefront with a physical store on search, pricing, returns and customer trust

List the steps to list a product on an e-commerce marketplace including title, images, price and shipping settings

Identify fire safety, electrical safety and emergency exit requirements for a retail shop and list the checks done weekly

Explain food and personal hygiene practices relevant to a grocery or food retail counter

List the consumer rights and retailer obligations under Indian consumer protection law, including the grievance redressal route

Describe ethical issues in retail such as misleading pricing, fake discounts and data misuse, with one control for each

Draft a short standard operating procedure for safe handling of cash and customer data at the billing counter

Complete two full-length timed mock tests and score above 70 percent in each

Revisit the three weakest domains based on mock test error analysis and rewrite those notes

Recite key formulas for margin, markdown, open-to-buy, EOQ and reorder level without reference

Answer ten rapid-fire definition questions across all domains in under ten minutes