Entrepreneurship, Employability and Communication Skills
This domain tests the commercial and human side of a telecom job: spotting a service opportunity, pricing it honestly, and communicating with customers and employers.
Core rules
- Business basics: market survey, service scope, site survey, costing of materials, labour, transport and overhead, margin, written quotation, payment terms and warranty.
- Registration: Udyam/MSME, GST once turnover crosses the threshold, a current account, records and digital payments.
- Employability: a skill certificate, a CV with real jobs, interview answers using safety and technical examples, teamwork and reliability.
- Communication: active listening, plain language, confirming understanding, documenting faults, polite complaint handling and email etiquette.
- Customer care: appointment, ID check, protection of premises, clean-up and feedback.
Worked example
Quote a 20-point LAN. Cable 300 m × ₹15 = ₹4,500; RJ45 plugs 40 × ₹10 = ₹400; faceplates and boxes 20 × ₹80 = ₹1,600; labour 20 points × ₹250 = ₹5,000. Subtotal ₹11,500. GST at 18% = ₹2,070. Total ₹13,570. Add a 10% contingency only if the site survey shows uncertain routing, and state it as a separate line so the customer can see why.
Traps
Quoting from a phone call without a site survey; forgetting consumables, transport or tax; promising a date before checking material; using jargon with a home customer; failing to record customer approval; treating a complaint as an argument to win.