Haryana BSEH Secondary NSQF IT-ITeS flashcards

32 cards. Read the term and the definition here. The deck at the top of this page is optional.

ITeS full form

Information Technology Enabled Services. Business processes such as customer support, data processing, and back-office operations that are delivered using information technology rather than manufacturing a physical product.

BPO versus KPO

BPO handles routine, rule-based outsourced processes like call handling and order entry. KPO handles knowledge-intensive work requiring judgement, such as research, analytics, and legal or financial review.

Inbound versus outbound process

In inbound processes the customer contacts the company, for example support calls or complaints. In outbound processes the company initiates contact, such as sales calls or follow-ups.

Service Level Agreement

A contract between a service provider and client that defines measurable performance targets, such as the percentage of calls answered within a set time, plus penalties for missing them.

RAM versus ROM

RAM is volatile primary memory that holds running programs and loses its contents on power-off. ROM is non-volatile memory holding permanent startup instructions and firmware.

CPU components

The CPU contains the Arithmetic Logic Unit for calculations and comparisons, the Control Unit that directs operations, and registers for very fast temporary storage of data being processed.

Byte and bit

A bit is a single binary digit, 0 or 1. A byte is a group of 8 bits and usually represents one character; storage is measured in bytes, kilobytes, megabytes, and gigabytes.

System versus application software

System software runs and manages the computer itself, including the operating system, drivers, and utilities. Application software performs user tasks such as word processing, spreadsheets, or browsing.

Operating system role

The operating system manages hardware devices, memory, and files, schedules programs, and provides a user interface so applications can run without directly controlling the hardware.

Device driver

Software that lets the operating system communicate with a specific hardware device, such as a printer or graphics card. Without a suitable driver the device may not work correctly.

Recycle Bin

A temporary holding area for deleted files in Windows. Items can be restored from it, but files deleted with Shift+Delete bypass it and are removed permanently.

Absolute cell reference

A reference written with dollar signs, such as $A$1, that does not change when the formula is copied. Relative references like A1 shift with the copy position.

SUM and AVERAGE functions

=SUM(A1:A10) adds all values in the range. =AVERAGE(A1:A10) adds them and divides by the count of numeric entries, returning the arithmetic mean.

Mail merge

A word-processing feature that combines one main document with a data source list, producing a separate personalized copy for each record, such as letters with individual names and addresses.

CSV file

Comma-Separated Values: a plain-text file where each row is a record and fields are separated by commas. It stores data only, without formatting or formulas.

Slide master

A presentation template layer that stores the theme, fonts, background, and placeholder positions applied to all slides, so a single change updates the whole presentation consistently.

Transition versus animation

A transition is the visual effect between one slide and the next. An animation is an effect applied to an individual object, such as text or an image, within a single slide.

Speaker notes

Text added in the Notes pane of a presentation, visible to the presenter but not to the audience during the slide show. Used to hold talking points and reminders.

HTTPS

HyperText Transfer Protocol Secure. It encrypts browser-server traffic using TLS, protecting passwords and form data from interception. A padlock shows encryption, not the site's honesty.

Bcc field

Blind carbon copy. Recipients listed in Bcc receive the message but their addresses are hidden from everyone else, which protects privacy when mailing a large group.

IMAP versus POP3

IMAP keeps messages on the server and synchronizes folders and read status across devices. POP3 typically downloads messages to one device and may remove them from the server.

Search exact phrase

Enclosing words in double quotation marks in a search engine returns only pages containing that exact phrase in the same order, narrowing results considerably.

Touch typing home row

The resting key position for touch typing: left hand on A S D F and right hand on J K L semicolon. The raised bumps on F and J guide finger placement without looking.

Typing accuracy formula

Accuracy percentage equals the number of correctly typed characters divided by the total characters typed, multiplied by 100. Speed is separately reported in words per minute.

Transposition error

A data-entry mistake in which two adjacent characters or digits are swapped, for example entering 4521 instead of 4521's correct order. Verification against the source catches it.

Primary key

A field or combination of fields that uniquely identifies every record in a table. It cannot contain duplicates or be left blank, and it links to foreign keys in other tables.

One-to-many relationship

A database relationship where one record in the first table matches many records in the second, such as one customer placing many orders, while each order belongs to one customer.

SQL SELECT statement

The query command that retrieves data: SELECT columns FROM table WHERE condition. WHERE filters rows, and ORDER BY sorts the returned result set.

Phishing

A fraudulent email, message, or website that impersonates a trusted organization to trick users into revealing passwords, OTPs, or bank details. Urgency and wrong sender addresses are warning signs.

Ransomware

Malicious software that encrypts a victim's files and demands payment for the decryption key. Regular offline backups are the main protection against data loss.

Two-factor authentication

A login method requiring two different proofs, usually a password plus a one-time code from an app or SMS, so a stolen password alone is not enough to access the account.

SMART goals

A goal-setting rule requiring objectives to be Specific, Measurable, Achievable, Relevant, and Time-bound, so progress can be tracked and completion clearly judged.