Haryana BSEH Secondary NSQF Retail study plan
Haryana BSEH Secondary NSQF Retail · Give each week a clear focus.
8 weeks · About 6 hours per week
Introduction to Retail and Retail Ecosystem & Retail Store Operations and Merchandise Handling
Define the stages of the retail supply chain from manufacturer to end consumer and label each stage with one Indian example
Distinguish organised and unorganised retail formats and list three features of each without notes
Identify the roles of a retail sales associate, cashier and store manager and match each to five daily tasks
Explain how merchandise flow (receiving, storage, replenishment) connects to the retail ecosystem in your own words
Your checkpoint
A one-page hand-drawn flow chart of the retail ecosystem with 10 labelled stages and 10 Indian examples, self-checked against the chapter
Customer Service and Selling Skills & Retail Store Operations and Merchandise Handling
Demonstrate the five steps of a retail sales conversation (greet, probe, recommend, handle objection, close) in a recorded role play
Classify six common customer objections and write a two-line response to each
Describe the correct procedure for receiving, inspecting and stacking a delivery of stock
List five customer service standards a store should follow and explain why each matters
Your checkpoint
A 5-minute recorded role play of a sales interaction plus a written objection-handling sheet with six objections and responses
Customer Service and Selling Skills & Visual Merchandising and Store Display
Apply the AIDA attention model to plan one in-store promotional pitch for a seasonal product
Explain how store layout, signage and lighting influence customer buying behaviour with three concrete examples
Design a planogram for a 4-shelf section using the rule of placing high-margin items at eye level
Practise upselling and cross-selling scripts for two product pairs and note which wording felt natural
Your checkpoint
A sketched planogram on graph paper with shelf labels, product categories and a one-paragraph justification of placement choices
Inventory Management and Stock Control & Billing, POS, and Cash Handling
Calculate stock turnover ratio and reorder level from given figures using the standard formulas
Explain FIFO and LIFO stock rotation and state which suits perishable goods
Perform a mock physical stock count for 10 items and record variances in a stock register format
Process five sample transactions on a POS interface or paper mock, including one return and one discount
Your checkpoint
A completed stock register sheet for 10 items with opening stock, receipts, issues and closing balance reconciled to zero variance
Billing, POS, and Cash Handling & Communication, Digital Literacy, and Entrepreneurship
Count and reconcile a mock cash drawer of notes and coins and record the day's closing balance
Identify three common billing errors (wrong barcode, duplicate entry, tax misapplication) and state the correction for each
Draft a professional email and a WhatsApp message to a supplier requesting a delivery update
Explain the difference between cash, card and UPI settlement and note one risk for each
Your checkpoint
A cash reconciliation sheet for a simulated day with opening float, sales, refunds and closing balance, plus a draft supplier email
Communication, Digital Literacy, and Entrepreneurship & Practical/Project Work and Employability Skills
Prepare a two-minute self-introduction for a retail job interview covering skills and experience
Build a simple CV highlighting retail-relevant skills and one project
Describe three traits of an entrepreneur and propose one small retail business idea with a basic cost estimate
Use a spreadsheet to record 10 sales entries and calculate the total and average sale
Your checkpoint
A one-page CV plus a short business idea note with estimated start-up cost for a small retail outlet
Occupational Safety, Health, and Hygiene in Retail & Retail Store Operations and Merchandise Handling
List fire safety steps and the correct use of a fire extinguisher in a retail store
Explain safe lifting and manual handling techniques for stacking and moving cartons
Describe hygiene standards for food and personal care sections including storage temperature and cleanliness
Identify emergency evacuation routes and the role of a floor marshal during an evacuation
Your checkpoint
A safety and hygiene checklist for a retail store with at least 12 checkpoints covering fire, lifting, hygiene and evacuation
Introduction to Retail and Retail Ecosystem & Customer Service and Selling Skills & Retail Store Operations and Merchandise Handling & Inventory Management and Stock Control & Visual Merchandising and Store Display & Billing, POS, and Cash Handling & Communication, Digital Literacy, and Entrepreneurship & Occupational Safety, Health, and Hygiene in Retail & Practical/Project Work and Employability Skills
Revise all nine domains using a one-page summary sheet per domain
Complete two full-length timed practice papers and score them against the answer key
Rework every wrong answer and write the correct reasoning for each
Recite key definitions, formulas and safety steps from memory in a five-minute self-test
Your checkpoint
A final revision folder with nine domain summary sheets, two scored practice papers and a corrected error log
Milestones
Week 2: You can explain the retail ecosystem and deliver a full sales conversation from memory without referring to notes
Week 4: You can compute stock turnover and reorder level correctly on three out of three practice problems and reconcile a stock register with zero variance
Week 6: You can process a complete billing cycle including a return and a discount, and reconcile the cash drawer to the expected closing balance
Week 8: You score at least 70 percent on both timed practice papers and have a written correction for every wrong answer