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Haryana BSEH Secondary NSQF Tourism and Hospitality study materials
Haryana BSEH Secondary NSQF Tourism and Hospitality study resources

Haryana BSEH Secondary NSQF Tourism and Hospitality practice questions

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Question 1Introduction to Tourism and Hospitality Industry

In the tourism industry, which term describes a person who travels to a place outside their usual environment for less than one year for leisure, business or other purposes?

  1. Emigrant
  2. Visitor Correct answer.
  3. Commuter
  4. Resident

Explanation

A visitor is defined as a traveller who goes to a place outside their usual environment for less than one year, for leisure, business or other purposes. Emigrants, commuters and residents do not fit this definition because they either change their place of residence or travel routinely within it.

Question 2Introduction to Tourism and Hospitality Industry

A family from Delhi spends two nights at a heritage hotel in Jaipur and visits local monuments. In tourism terminology, this family is best described as:

  1. Outbound tourists
  2. Transit passengers
  3. Inbound tourists
  4. Domestic tourists Correct answer.

Explanation

Domestic tourists are residents of a country travelling within that same country. The family lives in India and travels within India, so they are domestic tourists rather than inbound or outbound travellers.

Question 3Introduction to Tourism and Hospitality Industry

Which of the following is classified as an element of the tourism industry's 'hospitality' sector rather than the 'travel' sector?

  1. Accommodation and food service Correct answer.
  2. Visa processing
  3. Railway reservation
  4. Airline ticketing

Explanation

Hospitality focuses on welcoming and serving guests, which is delivered mainly through accommodation and food service establishments. Ticketing, railway reservation and visa processing are travel facilitation services rather than hospitality provision.

Question 4Introduction to Tourism and Hospitality Industry

A hotel in Manali closes for four months each winter because snowfall blocks the road. This pattern is an example of which characteristic of tourism?

  1. Inseparability
  2. Intangibility
  3. Seasonality Correct answer.
  4. Perishability

Explanation

Seasonality refers to the predictable fluctuation of tourism demand across different periods of the year. The winter closure caused by blocked roads reflects a seasonal fall in demand and access, not the perishable or intangible nature of the service.

Question 5Introduction to Tourism and Hospitality Industry

Which organisation is the United Nations specialised agency responsible for promoting responsible, sustainable and universally accessible tourism?

  1. PATA
  2. WTTC
  3. IATA
  4. UNWTO Correct answer.

Explanation

The UN World Tourism Organization (UNWTO) is the UN specialised agency mandated to promote responsible, sustainable and accessible tourism worldwide. IATA deals with air transport, PATA is a regional tourism association, and WTTC is an industry council.

Question 6Introduction to Tourism and Hospitality Industry

A tourist books a package through a tour operator who assembles transport, hotel and sightseeing into a single price. The tour operator is acting primarily as a:

  1. Intermediary Correct answer.
  2. Principal
  3. Carrier
  4. Regulator

Explanation

A tour operator acts as an intermediary because it links suppliers such as hotels and transport providers with the final consumer. It does not own most of the services it sells, nor does it regulate the industry or function merely as a carrier.

Question 7Introduction to Tourism and Hospitality Industry

Which of these is a socio-cultural benefit commonly attributed to tourism development?

  1. Increase in foreign exchange earnings
  2. Creation of direct employment
  3. Preservation of local crafts and festivals Correct answer.
  4. Development of transport infrastructure

Explanation

Socio-cultural benefits relate to people, communities and culture, and tourism can help preserve local crafts, festivals and heritage. Foreign exchange, employment and infrastructure are economic benefits rather than socio-cultural ones.

Question 8Introduction to Tourism and Hospitality Industry

A visitor travelling mainly for medical treatment at a hospital in another city falls under which type of tourism?

  1. Medical tourism Correct answer.
  2. Pilgrimage tourism
  3. Eco tourism
  4. Adventure tourism

Explanation

Medical tourism refers to travel undertaken to obtain medical treatment or health services outside one's usual place of residence. Adventure, pilgrimage and eco tourism are motivated by thrill, religion and nature respectively.

Question 9Introduction to Tourism and Hospitality Industry

Which document must an Indian resident normally hold to travel to a foreign country as a tourist?

  1. Voter identity card
  2. Driving licence
  3. Passport Correct answer.
  4. Ration card

Explanation

A passport is the standard internationally recognised travel document that establishes identity and nationality for crossing international borders. Domestic documents such as a voter card, driving licence or ration card are not accepted for foreign travel.

Question 10Introduction to Tourism and Hospitality Industry

Which of the following best describes the term 'tourist destination'?

  1. A place with attractions and facilities that draws visitors Correct answer.
  2. A government department issuing licences
  3. A company that sells air tickets
  4. A vehicle used for sightseeing

Explanation

A tourist destination is a place that attracts visitors because it offers attractions, amenities and accessibility. It is a location, not a ticketing company, a licensing authority or a mode of transport.

Question 11Introduction to Tourism and Hospitality Industry

A foreign tourist arrives in India, spends five days in Agra and then flies home. For India, this traveller is an:

  1. Domestic tourist
  2. Inbound tourist Correct answer.
  3. Internal tourist
  4. Outbound tourist

Explanation

For the destination country, a non-resident arriving and staying is called an inbound tourist. Outbound refers to residents leaving their own country, while domestic and internal tourism involve travel within one country by its residents.

Question 12Introduction to Tourism and Hospitality Industry

Which characteristic of tourism services means that an unsold hotel room on a given night represents revenue that can never be recovered?

  1. Tangibility
  2. Perishability Correct answer.
  3. Accessibility
  4. Seasonality

Explanation

Perishability means a service cannot be stored and sold later, so an unsold room on a particular night is lost revenue forever. Tangibility, seasonality and accessibility describe other attributes of the tourism product.

Question 13Introduction to Tourism and Hospitality Industry

The tourism industry is often described as a 'smokeless industry' mainly because it:

  1. Produces no waste at all
  2. Requires no infrastructure
  3. Earns foreign exchange without heavy industrial pollution Correct answer.
  4. Employs only skilled workers

Explanation

Tourism is called a smokeless industry because it can generate income and foreign exchange with relatively low industrial pollution compared with manufacturing. It still produces waste, needs infrastructure and employs workers of varied skill levels.

Question 14Introduction to Tourism and Hospitality Industry

In the tourism distribution chain, a travel agent who sells a package on behalf of a tour operator is best described as a:

  1. Wholesaler
  2. Regulator
  3. Retailer Correct answer.
  4. Principal

Explanation

A travel agent functions as a retailer because it sells the tour operator's product directly to the consumer. The tour operator is the wholesaler who assembles the product, while the principal is the original supplier.

Question 15Introduction to Tourism and Hospitality Industry

Which of these is an example of a natural tourist attraction?

  1. Taj Mahal
  2. India Gate
  3. Sundarbans mangrove forest Correct answer.
  4. Hawa Mahal

Explanation

Natural attractions are created by nature, and the Sundarbans mangrove forest is a natural ecosystem. The Taj Mahal, Hawa Mahal and India Gate are man-made monuments built by people.

Question 16Introduction to Tourism and Hospitality Industry

A tourist visiting a destination during its off-season is likely to find:

  1. Mandatory guided tours only
  2. Closed airports and no transport
  3. Higher room rates and longer queues
  4. Lower room rates and fewer crowds Correct answer.

Explanation

Off-season demand is lower, so hotels often reduce rates to attract visitors and attractions are less crowded. Higher prices and long queues are typical of peak season, and airports or transport do not close simply because it is off-season.

Question 17Introduction to Tourism and Hospitality Industry

Which of the following is a negative environmental impact often associated with mass tourism in hill stations?

  1. Growth of homestay income
  2. Promotion of local cuisine
  3. Deforestation and waste accumulation Correct answer.
  4. Rise in local handicraft sales

Explanation

Mass tourism can increase construction, footfall and waste, leading to deforestation and garbage accumulation in fragile hill areas. Growth in handicraft sales, homestay income and cuisine promotion are economic or cultural positives.

Question 18Introduction to Tourism and Hospitality Industry

The term 'infrastructure' in tourism most closely refers to:

  1. Tour guide training
  2. Basic facilities such as roads, water and power Correct answer.
  3. Luxury spa services
  4. Travel insurance policies

Explanation

Tourism infrastructure means the basic physical facilities and utilities such as roads, airports, water supply and electricity that support the destination. Spas, guide training and insurance are superstructure or support services, not basic infrastructure.

Question 19Introduction to Tourism and Hospitality Industry

A person travels from Chandigarh to Shimla for a three-day business meeting and stays in a hotel. For tourism statistics, this person is classified as a:

  1. Tourist Correct answer.
  2. Same-day visitor
  3. Non-visitor
  4. Excursionist

Explanation

A tourist is a visitor who stays at least one night in a collective or private accommodation in the place visited. A same-day visitor or excursionist returns without an overnight stay, and a non-visitor does not travel at all.

Question 20Introduction to Tourism and Hospitality Industry

Which of these is a pull factor that attracts tourists to a destination?

  1. High unemployment at home
  2. Favourable exchange rate at home
  3. Rising household debt
  4. Scenic beauty of the destination Correct answer.

Explanation

Pull factors are attributes of the destination itself, such as scenic beauty, culture or climate, that draw tourists towards it. Exchange rate, unemployment and household debt are push or enabling factors located at the origin.

Question 21Introduction to Tourism and Hospitality Industry

Which of the following best defines 'sustainable tourism'?

  1. Tourism that meets present needs while protecting resources for the future Correct answer.
  2. Tourism that avoids all air travel
  3. Tourism reserved for high-income visitors
  4. Tourism limited to national parks only

Explanation

Sustainable tourism balances economic, social and environmental needs of the present without compromising resources for future generations. It is not confined to national parks, does not ban air travel, and is not restricted to wealthy visitors.

Question 22Introduction to Tourism and Hospitality Industry

A hotel chain advertises its properties as 'eco-friendly' without any third-party verification. This practice is best described as:

  1. Greenwashing Correct answer.
  2. Environmental audit
  3. Eco-labelling
  4. Green certification

Explanation

Greenwashing is the practice of making unverified or exaggerated environmental claims to appear eco-friendly. Certification, eco-labelling and environmental audits involve formal assessment and verification by recognised bodies.

Question 23Introduction to Tourism and Hospitality Industry

Which of the following is a component of the tourism system that includes the place where the traveller lives and begins the journey?

  1. Destination region
  2. Tourist attraction
  3. Transit route
  4. Generating region Correct answer.

Explanation

The generating region is the origin area where tourists live and from which demand arises. The destination region is the place visited, the transit route connects the two, and an attraction is a feature within a destination.

Question 24Introduction to Tourism and Hospitality Industry

Which of these services is typically provided by a 'tour guide' rather than a 'tour manager'?

  1. Handling the whole group's itinerary across cities
  2. Explaining monuments at a single site Correct answer.
  3. Managing group visas and tickets
  4. Coordinating transport for the entire tour

Explanation

A tour guide provides commentary and interpretation at a specific site or area, while a tour manager handles the overall itinerary, logistics and group arrangements across a multi-city tour.

Question 25Tourism Concepts, Types and Motivations

In tourism studies, a person who travels from Chandigarh to Shimla for a two-day family holiday and returns home afterwards is best described as which type of tourist?

  1. Transit visitor
  2. Outbound tourist
  3. Domestic tourist Correct answer.
  4. Inbound tourist

Explanation

A domestic tourist travels within their own country and stays at least overnight away from home. Because the traveller moves within India and returns home after the trip, the person fits the domestic category rather than any cross-border classification.

Question 26Tourism Concepts, Types and Motivations

A visitor who arrives in Delhi in the morning, changes flights, and leaves for Kathmandu the same evening without staying overnight is classified as which of the following?

  1. Inbound tourist
  2. Domestic tourist
  3. Excursionist
  4. Transit visitor Correct answer.

Explanation

A transit visitor is someone who passes through a destination without an overnight stay, usually while changing transport. The same-day departure removes the traveller from the tourist category and places them in the transit category.

Question 27Tourism Concepts, Types and Motivations

Which motivation is most closely associated with a pilgrimage to Vaishno Devi in Jammu?

  1. Religious motivation Correct answer.
  2. Business motivation
  3. Adventure motivation
  4. Medical tourism motivation

Explanation

Religious motivation drives travel to sacred sites for worship and spiritual fulfilment, which is exactly what a pilgrimage involves. The other listed motives relate to work, physical challenge, or health treatment, none of which describe a pilgrimage.

Question 28Tourism Concepts, Types and Motivations

A couple books a trip to Rishikesh mainly for river rafting and trekking. Which category of tourism does this trip represent?

  1. Cultural tourism
  2. Adventure tourism Correct answer.
  3. Business tourism
  4. Pilgrimage tourism

Explanation

Adventure tourism involves travel for physically challenging outdoor activities such as rafting and trekking. Because the trip's purpose is active outdoor recreation, it belongs to this category rather than cultural or business travel.

Question 29Tourism Concepts, Types and Motivations

Which of the following best defines tourism according to the standard travel-and-tourism framework?

  1. Any movement of people from one place to another for any reason
  2. Daily commuting to work and back home
  3. Permanent migration to a new country for settlement
  4. Travel away from the usual environment for leisure, business, or other purposes, usually for less than a year Correct answer.

Explanation

Tourism is travel away from a person's usual environment for leisure, business, or other purposes, generally for a period under one year. It excludes permanent migration and routine commuting, which do not involve the same temporary, voluntary movement.

Question 30Tourism Concepts, Types and Motivations

A traveller flies from Mumbai to Bangkok for a week of shopping and sightseeing. From India's point of view, this traveller is best called which of the following?

  1. Domestic tourist
  2. Outbound tourist Correct answer.
  3. Excursionist
  4. Inbound tourist

Explanation

An outbound tourist is a resident of one country travelling to another country as a visitor. Since the traveller leaves India for Thailand, India records the trip as outbound tourism.

Question 31Tourism Concepts, Types and Motivations

A company sends twelve employees from Gurugram to a hotel in Panchkula for a two-day sales conference. Which form of tourism does this represent?

  1. Eco-tourism
  2. Wellness tourism
  3. Rural tourism
  4. MICE tourism Correct answer.

Explanation

MICE tourism covers meetings, incentives, conferences, and exhibitions, which is exactly the purpose of a corporate sales conference. The trip is organised around professional exchange rather than health, rural life, or nature conservation.

Question 32Tourism Concepts, Types and Motivations

A foreign tourist visits Haryana to see the Surajkund International Crafts Mela and buys local handicrafts. Which type of tourism does this activity mainly reflect?

  1. Cultural tourism Correct answer.
  2. Sports tourism
  3. Adventure tourism
  4. Medical tourism

Explanation

Cultural tourism involves travel to experience crafts, festivals, arts, and heritage, all of which the crafts mela provides. Buying handicrafts and attending a cultural fair place the visit firmly in this category.

Question 33Tourism Concepts, Types and Motivations

A hotel in Kerala arranges ayurvedic treatment packages for European visitors who stay three weeks for therapy. This is an example of which tourism type?

  1. Pilgrimage tourism
  2. Business tourism
  3. Medical and wellness tourism Correct answer.
  4. Dark tourism

Explanation

Medical and wellness tourism covers travel undertaken for treatment, therapy, or health improvement. Ayurvedic therapy packages for foreign visitors combine both medical treatment and wellness, so this label fits best.

Question 34Tourism Concepts, Types and Motivations

Which push factor most directly explains a family deciding to take a holiday because they feel exhausted by routine work and city life?

  1. Business expansion
  2. Escape from routine and stress Correct answer.
  3. Curiosity about other cultures
  4. Desire for social status

Explanation

Push factors are internal motivations that drive a person to travel, such as stress, routine, and fatigue. Feeling exhausted by work and city life is a classic escape motive that pushes people toward a holiday.

Question 35Tourism Concepts, Types and Motivations

A tourist chooses Goa over other beaches because of its reputation for nightlife and water sports. In motivation theory, these attractions act as which of the following?

  1. Push factors
  2. Barriers to travel
  3. Substitutes
  4. Pull factors Correct answer.

Explanation

Pull factors are features of a destination that attract a visitor, such as nightlife and water sports. They operate from the destination side and influence where a traveller chooses to go.

Question 36Tourism Concepts, Types and Motivations

A traveller wants to visit a remote tribal village in Odisha but cancels the plan because of poor road access and lack of safe accommodation. These reasons are best classified as which of the following?

  1. Push factors
  2. Travel barriers Correct answer.
  3. Pull factors
  4. Travel motivations

Explanation

Travel barriers are constraints such as poor infrastructure and inadequate accommodation that prevent a trip from taking place. They differ from motivations because they discourage rather than encourage travel.

Question 37Tourism Concepts, Types and Motivations

Which of the following is the clearest example of sustainable or eco-tourism practice in a hill destination?

  1. Building large resorts on fragile slopes without waste treatment
  2. Limiting group size and using local guides while protecting wildlife habitats Correct answer.
  3. Encouraging off-road vehicles on protected forest tracks
  4. Promoting single-use plastics for tourist convenience

Explanation

Eco-tourism minimises environmental impact while supporting conservation and local communities. Limiting group size and using local guides protects habitats and spreads income locally, which matches these principles.

Question 38Tourism Concepts, Types and Motivations

A tourist visits the Jallianwala Bagh memorial in Amritsar to understand a tragic historical event. This visit is most accurately described as which type of tourism?

  1. Wellness tourism
  2. Adventure tourism
  3. Dark tourism Correct answer.
  4. MICE tourism

Explanation

Dark tourism refers to travel to sites associated with death, tragedy, or historical suffering. A memorial commemorating a tragic event fits this category because commemoration and remembrance are the purpose of the visit.

Question 39Tourism Concepts, Types and Motivations

A farmer near Karnal opens his home to guests who help with milking and learn local cooking. Which tourism form is being promoted?

  1. MICE tourism
  2. Medical tourism
  3. Space tourism
  4. Rural tourism Correct answer.

Explanation

Rural tourism lets visitors experience village life, farming, and local traditions while earning income for rural households. Farm stays with hands-on activities are a standard example of this form.

Question 40Tourism Concepts, Types and Motivations

A retired teacher travels to Haridwar and Rishikesh mainly to attend yoga and meditation camps for a month. Which motivation best explains this trip?

  1. Adventure motivation
  2. Spiritual and wellness motivation Correct answer.
  3. Visiting friends and relatives
  4. Business motivation

Explanation

Spiritual and wellness motivation combines the search for inner peace with health practices such as yoga and meditation. A month-long stay at yoga camps in a sacred riverside setting reflects both dimensions of this motive.

Question 41Tourism Concepts, Types and Motivations

A destination manager wants to reduce the seasonal concentration of visitors in a hill station that is crowded only in summer. Which strategy best addresses this problem?

  1. Closing the destination entirely outside summer
  2. Developing off-season events and promoting them to new segments Correct answer.
  3. Raising prices only during the peak summer weeks
  4. Reducing transport links to the hill station

Explanation

Seasonality is managed by spreading demand across the year, and creating off-season attractions draws new visitor segments outside peak weeks. This approach smooths income for local businesses while easing pressure during the crowded period.

Question 42Tourism Concepts, Types and Motivations

A state tourism board wants to increase foreign exchange earnings from inbound visitors. Which combination of measures is most directly aligned with that objective?

  1. Improving visa facilitation and promoting heritage circuits abroad Correct answer.
  2. Reducing international flight connections
  3. Increasing taxes on outbound air tickets only
  4. Restricting hotel licences for foreign guests

Explanation

Inbound tourism earnings grow when entry is easier and the destination is marketed in source markets. Visa facilitation lowers friction, while overseas promotion of heritage circuits builds demand among foreign travellers.

Question 43Tourism Concepts, Types and Motivations

A community near a tiger reserve receives visitors through a permit system that caps daily entries and channels a share of fees into village welfare. Which tourism principle does this arrangement best illustrate?

  1. Event-based MICE tourism
  2. Unregulated adventure tourism
  3. Mass tourism expansion
  4. Carrying capacity management with community benefit sharing Correct answer.

Explanation

Capping daily entries applies the idea of carrying capacity, which protects the reserve from overuse. Sharing fees with villagers links conservation with local benefit, which is central to sustainable tourism planning.

Question 44Tourism Concepts, Types and Motivations

A travel agency notices that most clients booking pilgrimage tours are aged over sixty, while most clients booking trekking tours are aged under thirty-five. Which interpretation of this pattern is most reasonable?

  1. Age has no influence on the type of tour selected
  2. Motivation and physical ability vary with life stage, shaping tour choice Correct answer.
  3. Trekking tours are cheaper for every age group
  4. Pilgrimage travel is restricted by law to senior citizens

Explanation

Life stage shapes both motivations and physical capacity, so older travellers often prefer comfortable devotional travel while younger travellers seek demanding activities. The pattern reflects these differing needs rather than any legal or purely price-based rule.

Question 45Travel Trade Operations (Travel Agencies and Tour Operators)

In travel trade terminology, what is the primary role of a tour operator?

  1. Issuing passports and visas to travellers
  2. Auditing the accounts of hotels and resorts
  3. Assembling tour components such as transport, accommodation and sightseeing into a single package Correct answer.
  4. Selling tickets only on behalf of an airline

Explanation

A tour operator builds or assembles tour components - transport, accommodation, meals, sightseeing and guiding - into a combined product that is then sold, often through agents. This assembly and pricing of packages is the defining function that separates operators from pure retailers.

Question 46Travel Trade Operations (Travel Agencies and Tour Operators)

A travel agency that sells packages produced by another company but does not design them is best described as:

  1. A destination management company
  2. A principal tour operator
  3. A retail travel agency acting as an intermediary Correct answer.
  4. A consolidator of air cargo

Explanation

A retail agency works as an intermediary between the traveller and principals such as tour operators, airlines and hotels, earning commission or service fees on sales. It does not create the package itself, which is the operator's job.

Question 47Travel Trade Operations (Travel Agencies and Tour Operators)

Which document issued by a tour operator confirms that a traveller has paid for and is entitled to the booked tour services?

  1. A tour voucher or service voucher Correct answer.
  2. A baggage claim tag
  3. A customs declaration form
  4. A boarding pass

Explanation

A tour or service voucher is the operator's document confirming payment and entitlement to specified services such as hotel nights, transfers or excursions. Suppliers redeem it as proof that the service has been settled.

Question 48Travel Trade Operations (Travel Agencies and Tour Operators)

In an air ticket, what does the term 'PNR' stand for?

  1. Passenger Name Record Correct answer.
  2. Pricing Notice Receipt
  3. Prepaid Night Reservation
  4. Personal Navigation Route

Explanation

A Passenger Name Record is the reservation file held in the airline's computer reservation system containing the traveller's name, itinerary, contact details and ticket status. It is the core reference for any air booking handled by an agency.

Question 49Travel Trade Operations (Travel Agencies and Tour Operators)

A traveller books a hotel directly with the hotel and pays the hotel on departure. For the travel agency that arranged nothing, this booking is an example of:

  1. An agency commissionable sale
  2. A package tour sold by the agency
  3. A direct booking bypassing the agency Correct answer.
  4. A group series booking

Explanation

When the guest contracts and pays the hotel directly, the transaction bypasses the agency, so no commission or service fee arises for the agent. This is a direct booking between principal and guest.

Question 50Travel Trade Operations (Travel Agencies and Tour Operators)

Which of the following is the usual meaning of 'inbound tourism' for a tour operator based in India?

  1. Indian residents travelling to foreign countries
  2. Indian residents travelling within their own state
  3. Cargo moving into an Indian port
  4. Foreign visitors arriving in India and being served by a local operator Correct answer.

Explanation

Inbound tourism refers to visitors arriving from abroad and being received and served by operators in the destination country. For an Indian operator, this means handling foreign tourists coming to India.