Haryana BSEH Secondary NSQF Tourism and Hospitality study plan

Define tourism, hospitality and the five sectors of the hospitality industry in your own words, with one Indian example each

Label the organisational chart of a hotel and state the duties of front office, housekeeping, F&B service and kitchen in one line each

Sequence the guest cycle from enquiry to check-out and name the department responsible at each stage

List the main front office records (reservation register, guest ledger, arrival/departure list) and explain what each records

Distinguish room types (single, double, twin, suite) and meal plans (EP, CP, MAP, AP) and match each to a guest profile

Describe the check-in and check-out procedure step by step, including registration card, key issue and bill settlement

Explain housekeeping cleaning sequence for a departure room and the purpose of the room status codes (VC, VD, OD, OOO)

Identify three security and privacy practices followed at the front desk and housekeeping floor

Classify F&B service into table, counter, self and specialised service with one example outlet for each

Demonstrate the sequence of service for a table d'hote meal: greeting, seating, napkin, water, order taking, service, clearing, billing

Identify and sketch 10 covers, crockery and glassware items used in a restaurant and state their use

Explain the five mother sauces and three basic cooking methods (boiling, frying, baking) with an Indian dish example each

State four hygiene rules a food handler must follow during preparation and service

Differentiate a travel agency from a tour operator by function, risk and income source

Describe the role of IATA, ticketing terminology (PNR, sector, fare basis) and the documents a traveller needs for a domestic and an international trip

Draft a two-day domestic tour itinerary with costing heads: transport, accommodation, meals, guide, entry fees and margin

Explain the licensing and registration requirements commonly expected of a tour operator in India

Classify tourism by purpose, distance and direction (domestic, inbound, outbound, leisure, business, pilgrimage, medical, rural) with an Indian example each

Explain the push and pull factors of tourist motivation and apply them to two traveller profiles

Locate on an outline map of India ten major destinations and one attraction each (Agra, Jaipur, Goa, Kerala backwaters, Varanasi, Delhi, Amritsar, Rishikesh, Darjeeling, Khajuraho)

Describe four Haryana tourism products in detail: Kurukshetra, Surajkund crafts mela, Sultanpur National Park bird area, and the Morni hills or Pinjore gardens area

State the role of Haryana Tourism Corporation in developing and promoting these sites

Demonstrate the seven stages of the service encounter: greeting, listening, understanding, responding, acting, closing and follow-up, in a role play

Rewrite five rude or vague customer statements into polite service language and identify the barrier in each

List grooming standards for hair, nails, uniform, footwear, oral hygiene and posture for front-line hospitality staff

Sequence first aid for burns, cuts, choking, fainting and heat stroke, and state what must not be done in each

Explain safe food storage temperatures, pest control and waste handling in a kitchen

Identify five tourism or hospitality business ideas suited to Haryana and assess each for capital, demand and skill needed

Prepare a simple business plan skeleton: idea, target customer, location, pricing, cost, break-even and promotion

Map five career pathways (front office, housekeeping, kitchen, F&B service, tour guiding) to entry qualification, starting role and growth route

Draft a one-page CV and a 60-second self-introduction for a trainee hospitality role

Explain the difference between wage employment and self-employment and list two government support schemes for young entrepreneurs

Revise all nine domains using a one-page summary sheet per domain

Solve 60 mixed practice questions under timed conditions and record the score per domain

Re-teach the three weakest topics aloud or in writing without notes

Recheck the earlier deliverables and correct any factual errors found