Haryana BSEH SS NSQF BFSI study plan

Define core banking vocabulary (deposit, demand vs time liability, CRR/SLR, CASA, NIM) in your own words and map each term to where it appears on a bank balance sheet

Distinguish savings, current, fixed and recurring deposit accounts by eligibility, interest treatment and withdrawal rules, and state one customer scenario suited to each

Trace the full lifecycle of a cheque and a demand draft, naming the endorsements, clearing steps and return reasons at each stage

Compare KYC documentation tiers for a low-risk salaried customer versus a high-risk non-resident customer and list the documents each must submit

Solve five numerical items on simple versus compound interest and minimum balance charges without looking at a formula sheet

Differentiate term loans, cash credit, overdraft and bill discounting by purpose, security taken and repayment pattern, and match each to a small-business borrowing need

Explain the priority sector lending categories and state why a bank tracks them internally

Sequence the steps of a retail loan appraisal from application to disbursement, naming the credit score, income proof and collateral checks involved

Describe the roles of RBI, SEBI, IRDAI and a stock exchange in one sentence each and identify which regulator handles a given complaint scenario

Compute EMI for two loan amounts using the standard formula and check your answer against a rough interest-plus-principal estimate

State the seven principles of insurance in plain language and apply insurable interest, indemnity and utmost good faith to three short claim scenarios

Classify life insurance products (term, endowment, money-back, ULIP) by premium, maturity benefit and risk borne by the policyholder

Classify general insurance products (health, motor, fire, marine, crop) by what is covered and the typical exclusions

Walk through the claim settlement process for a health insurance hospitalisation and a motor accident, naming documents and timelines

Explain nomination, assignment and surrender value and calculate a simple maturity payout for an endowment policy

Outline the structure of the Indian financial system, placing RBI, commercial banks, cooperative banks, NBFCs, payment banks and small finance banks in a single diagram

Distinguish primary market from secondary market and describe how an IPO allotment reaches a retail investor's demat account

Explain mutual fund mechanics: NAV, units, SIP versus lump sum, expense ratio and the difference between open-ended and closed-ended schemes

Describe the main financial inclusion instruments (Jan Dhan accounts, micro-insurance, pension schemes for the unorganised sector) and their eligibility basics

Summarise the insurance and banking ombudsman routes for a customer grievance in your own words

Script a three-step needs-discovery conversation for a customer opening a first savings account, using open questions and no product pitch in the first minute

Convert three product features into customer benefits using the feature-advantage-benefit format for a recurring deposit, a term plan and a health policy

Handle four common objections (cost, trust, complexity, 'I will come back later') with a response that acknowledges, clarifies and offers a next step

Draft a short email and a short phone script for following up on a dormant account reactivation without sounding pushy

Identify the service standards a bank must meet for grievance redressal and explain the escalation ladder to a customer

List the main digital channels (ATM, internet banking, mobile banking, UPI, POS, AePS) and state one risk specific to each

Describe the UPI transaction flow from payer to payee and explain what a mandate and a collect request are

Explain the difference between card-present and card-not-present fraud and name the safe-practice rules a customer should follow

Outline the reporting steps and liability rules when a customer reports an unauthorised electronic transaction

Compare a wallet, a prepaid card and a bank account on loading limits, KYC level and withdrawal rights

State the core obligations under the RBI fair practices code for lenders, including transparency on charges and reasons for loan rejection

Explain money laundering in three stages and identify three red-flag customer behaviours a bank staff member must escalate

Summarise the duties of an insurance agent and the consequences of mis-selling or rebating under the applicable regulations

Describe data privacy and confidentiality duties when handling a customer's KYC documents and account information

Apply an ethical decision framework to two dilemmas: a pushy sales target and a customer asking to skip a KYC step

Write a two-minute self-introduction for a BFSI interview that names your relevant skills and one concrete example for each

Build a table of five employability skills (communication, teamwork, problem solving, digital literacy, time management) with a BFSI workplace example for each

Draft a one-page business idea for a small financial services venture with customer segment, revenue model and one regulatory consideration

Practise five numerical and five definition-based mixed questions under timed conditions and review every error

Assemble a personal revision sheet of the twenty facts you are most likely to forget across all eight domains