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Haryana BSEH Senior Secondary NSQF IT-ITeS study materials
Haryana BSEH Senior Secondary NSQF IT-ITeS study resources

Haryana BSEH Senior Secondary NSQF IT-ITeS practice questions

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Question 1Introduction to the IT-ITeS Industry, its sub-sectors, job roles and career pathways

In the IT-ITeS industry, which sub-sector is mainly responsible for running another organisation's customer service, payroll or claims-processing operations?

  1. IT hardware manufacturing
  2. Software product development
  3. Networking and cabling services
  4. Business Process Management Correct answer.

Explanation

Business Process Management (BPM) covers business operations such as customer support, payroll and claims processing that are delivered on behalf of client organisations under agreed service levels. The work is process-driven and measured against quality, turnaround-time and compliance targets rather than through building software or equipment.

Question 2Introduction to the IT-ITeS Industry, its sub-sectors, job roles and career pathways

Which of the following is the most typical entry-level job role for a fresh recruit holding a Class 12 NSQF IT-ITeS certificate?

  1. Delivery head
  2. Programme manager
  3. Chief information officer
  4. Customer support associate Correct answer.

Explanation

Fresh recruits usually enter the industry at associate or executive level in roles such as customer support associate, data entry operator or trainee tester. These roles build process knowledge and communication skills before a person moves into supervisory and management positions.

Question 3Introduction to the IT-ITeS Industry, its sub-sectors, job roles and career pathways

A company designs, builds and sells its own branded school-management software to many schools. Which IT-ITeS sub-sector does this company belong to?

  1. Software products Correct answer.
  2. IT hardware
  3. IT services
  4. Business Process Management

Explanation

Software product companies develop, license and maintain their own packaged software for a broad market of customers. This differs from IT services firms, which build or maintain systems tailored to individual client requirements.

Question 4Introduction to the IT-ITeS Industry, its sub-sectors, job roles and career pathways

Engineers are deployed at a client site to manage, integrate and upgrade the client's application servers and networks. This work belongs to which IT-ITeS sub-sector?

  1. Software product development
  2. IT hardware manufacturing
  3. Business Process Management
  4. IT services Correct answer.

Explanation

IT services cover technical, project-based and managed work such as system integration, application maintenance and infrastructure management delivered to client organisations. The deliverable is technical support or a working system, unlike BPM where the deliverable is a completed business process.

Question 5Introduction to the IT-ITeS Industry, its sub-sectors, job roles and career pathways

Employees call one central desk when their laptops fail or their login accounts get locked. Which job role is the first point of contact for such requests?

  1. Database administrator
  2. Senior network architect
  3. Helpdesk executive Correct answer.
  4. Business systems analyst

Explanation

The helpdesk or service desk executive works at first-line support, logging incidents, resolving routine problems from a knowledge base and escalating complex ones to higher levels. The role demands clear communication, patience and accurate record-keeping in the ticketing system.

Question 6Introduction to the IT-ITeS Industry, its sub-sectors, job roles and career pathways

An employee moves from customer support associate to team leader in the same process. This move is best described as which type of career growth?

  1. A switch from voice to non-voice work
  2. A shift from domestic to international process
  3. A lateral move to a different function
  4. A vertical promotion within the same stream Correct answer.

Explanation

Vertical growth means moving up the hierarchy within the same function, usually with added people-management and delivery responsibility. Horizontal or lateral moves change the function or process at a broadly similar level instead.

Question 7Introduction to the IT-ITeS Industry, its sub-sectors, job roles and career pathways

For a voice-based customer service role in a BPM company, which skill set is most directly assessed at the recruitment stage?

  1. Knowledge of accounting standards
  2. Circuit testing and soldering
  3. 3D animation and modelling
  4. Clear speech and customer handling Correct answer.

Explanation

Voice processes depend on understandable pronunciation, active listening, empathy and the ability to calm an upset customer while following quality and compliance scripts. Technical or domain-specific abilities are screened for other job roles, such as hardware technician or finance-process associate.

Question 8Introduction to the IT-ITeS Industry, its sub-sectors, job roles and career pathways

In the NSQF-based IT-ITeS skill ecosystem, what does a Qualification Pack define?

  1. A contract between client and vendor
  2. A training centre's annual calendar
  3. A fixed salary band for each job role
  4. Competencies needed for a job role Correct answer.

Explanation

A Qualification Pack, developed by the relevant Sector Skill Council, lists the knowledge, skills and behaviour a person must demonstrate for a particular job role. It also maps that role to an NSQF level so that training and assessment remain standardised across the country.

Question 9Introduction to the IT-ITeS Industry, its sub-sectors, job roles and career pathways

A UK insurance firm transfers its claims-processing work to an Indian company that it does not own. This arrangement is best described as which of the following?

  1. Offshore outsourcing Correct answer.
  2. Product licensing
  3. Onshore insourcing
  4. Captive domestic processing

Explanation

Offshore means the work is delivered from another country, and outsourcing means an external vendor rather than the client's own staff performs it. Together they describe this global delivery arrangement, which is a common feature of the Indian IT-ITeS industry.

Question 10Introduction to the IT-ITeS Industry, its sub-sectors, job roles and career pathways

Which sequence shows a realistic long-term career progression for a recruit entering a technical support process in IT-ITeS?

  1. Support associate, senior engineer, team leader, service delivery manager Correct answer.
  2. Senior engineer, support associate, team leader, service delivery manager
  3. Team leader, support associate, service delivery manager, senior engineer
  4. Service delivery manager, team leader, support associate, senior engineer

Explanation

A recruit normally starts as a support associate, gains depth as a senior engineer, then takes on people management as team leader and finally overall delivery accountability as service delivery manager. Each step builds on experience and additional training rather than skipping levels.

Question 11Introduction to the IT-ITeS Industry, its sub-sectors, job roles and career pathways

In the NSQF IT-ITeS curriculum, the abbreviation ITeS stands for which of the following?

  1. Information Technology essential Service Systems
  2. Integrated Technology enabled Systems
  3. Information Technology enabled Services Correct answer.
  4. Internet Technology service Systems

Explanation

ITeS means Information Technology enabled Services, meaning business services delivered with the help of IT and telecom infrastructure. Typical examples include customer support, finance and accounting processing, and data management. The other expansions are invented and are not used in the syllabus.

Question 12Introduction to the IT-ITeS Industry, its sub-sectors, job roles and career pathways

A firm employs chartered accountants and analysts who prepare equity research reports and patent landscape studies for overseas clients. This work belongs to which IT-ITeS sub-sector?

  1. IT infrastructure management
  2. Knowledge Process Outsourcing Correct answer.
  3. Business Process Outsourcing
  4. Engineering and R&D services

Explanation

Knowledge Process Outsourcing covers high-knowledge, judgement-intensive work such as research, analytics, financial modelling and patent studies. Routine, rule-based transactions belong to Business Process Outsourcing, while Engineering and R&D services focus on product design and engineering.

Question 13Introduction to the IT-ITeS Industry, its sub-sectors, job roles and career pathways

An Indian bank routes its own customers' loan-enquiry calls to a BPO centre in Hyderabad that serves only Indian customers. Which delivery model does this illustrate?

  1. Nearshore BPM
  2. Domestic BPM Correct answer.
  3. Offshore BPM
  4. Captive BPM

Explanation

Domestic BPM means the service provider and the client, as well as the customers, are in the same country. Here both the bank and the BPO centre are in India and serve Indian customers. Offshore BPM involves a client in another country, and captive BPM means the centre is owned by the client itself.

Question 14Introduction to the IT-ITeS Industry, its sub-sectors, job roles and career pathways

Within an NSQF Qualification Pack, which component states the knowledge and skills a learner must demonstrate to perform a job role?

  1. The model curriculum for the qualification
  2. The assessment agency's registration number
  3. A National Occupational Standard Correct answer.
  4. The NSQF level descriptor for the job role

Explanation

A Qualification Pack is made up of National Occupational Standards, and each NOS describes the knowledge, skills and performance criteria required for a particular job function. Level descriptors only indicate the complexity and autonomy associated with a level, not the detailed job requirements.

Question 15Introduction to the IT-ITeS Industry, its sub-sectors, job roles and career pathways

Which pairing of an IT-ITeS sub-sector with a representative deliverable is correct?

  1. Business process management - writing the client's core banking application source code
  2. IT services - processing the client's employee payroll and tax filings every month
  3. Engineering and R&D services - embedded software and product design for a client Correct answer.
  4. Knowledge process outsourcing - installing network switches at the client's data centre

Explanation

Engineering and R&D services supply design, testing and embedded software work that supports a client's product development. Writing application source code and installing network equipment are IT services, while payroll and tax processing are business process management activities.

Question 16Introduction to the IT-ITeS Industry, its sub-sectors, job roles and career pathways

A fresh recruit in a BPM company is assigned to match purchase orders with invoices and resolve mismatches before payment. Which job role does this describe?

  1. Technical support associate
  2. Customer service associate (voice)
  3. Human resource shared-services recruiter
  4. Finance and accounting process associate Correct answer.

Explanation

Matching purchase orders with invoices and clearing mismatches is a finance and accounting process task, handled by an F&A process associate. Technical support and voice customer service roles deal directly with customer problems, while recruitment work belongs to human resource shared services.

Question 17Introduction to the IT-ITeS Industry, its sub-sectors, job roles and career pathways

Which IT-ITeS role involves processing records and transactions without speaking to customers?

  1. Voice-based technical helpdesk support agent
  2. Tele-sales executive
  3. Inbound customer care executive
  4. Back-office data processing associate Correct answer.

Explanation

Back-office roles handle records, data and transactions behind the scenes, so they involve little or no direct customer conversation. Inbound care, voice helpdesk and tele-sales roles are all voice-based and require live interaction with customers.

Question 18Introduction to the IT-ITeS Industry, its sub-sectors, job roles and career pathways

An experienced customer support agent is made a subject matter expert who trains new hires and advises the process team, while continuing to report to the same team leader. This move is best described as which kind of career path?

  1. A vertical promotion to a people-management role
  2. A demotion from a supervisory position
  3. A transfer to a different industry sub-sector
  4. A lateral move into a specialist or expert track Correct answer.

Explanation

A subject matter expert role deepens technical or process expertise without adding direct reports, so it is a lateral move onto a specialist track. A vertical promotion would place the employee in charge of people, which is not what happens here.

Question 19Introduction to the IT-ITeS Industry, its sub-sectors, job roles and career pathways

Two job roles are mapped to NSQF Level 3 and NSQF Level 6 respectively. Which statement best reflects the difference that these levels indicate?

  1. Level 6 demands more autonomy, judgement and responsibility than Level 3 Correct answer.
  2. Level 3 is paid more because it involves more direct supervision of staff
  3. Level 3 applies only to technical roles and Level 6 only to voice roles
  4. Level 6 is reserved only for candidates who have completed a PhD

Explanation

NSQF levels describe increasing complexity, autonomy and responsibility, so a Level 6 role expects more independent judgement than a Level 3 role. The levels do not prescribe pay, academic degrees or a division between technical and voice work.

Question 20Introduction to the IT-ITeS Industry, its sub-sectors, job roles and career pathways

Which activity is classified as an IT service rather than an IT-enabled service?

  1. Payroll processing for a client's employees
  2. Medical transcription of doctor dictations
  3. Custom software development and maintenance for a client Correct answer.
  4. Inbound complaint handling for a telecom operator

Explanation

IT services involve designing, building, integrating and maintaining IT systems and software for clients. IT-enabled services use IT to deliver business processes such as payroll, transcription and complaint handling.

Question 21Data entry, keyboarding skills, touch typing and office productivity tools

In standard touch typing on a QWERTY keyboard, the fingers of the left hand rest on which set of keys?

  1. G, H, J and K
  2. Z, X, C and V
  3. Q, W, E and R
  4. A, S, D and F Correct answer.

Explanation

In touch typing the left hand rests on A, S, D and F while the right hand rests on J, K, L and the semicolon key. The raised bumps on F and J let a typist find this base position without looking at the keyboard, and every other key is reached from it and the fingers return after each stroke.

Question 22Data entry, keyboarding skills, touch typing and office productivity tools

On a standard computer keyboard, the raised dot on the '5' key of the numeric keypad helps a data entry operator to:

  1. Increase the key repeat rate of the keypad
  2. Locate the keypad home position by touch Correct answer.
  3. Type the digit 5 faster than other digits
  4. Switch the keypad between number and cursor mode

Explanation

The bump is a tactile landmark that marks the home position of the numeric keypad. With the middle finger resting on 5, the operator can place the remaining fingers on 4, 6, 8 and the other keys and enter figures blind, which is faster and far more accurate than glancing down at the pad for every number.

Question 23Data entry, keyboarding skills, touch typing and office productivity tools

In a word processor, which keyboard shortcut saves the open document under its current name without showing the Save As dialog box?

  1. Ctrl + N
  2. Ctrl + S Correct answer.
  3. Ctrl + P
  4. Ctrl + Z

Explanation

Ctrl + S writes the current document to its existing file name and folder, so a data entry operator can save progress repeatedly without any dialog box interrupting the work. A different name or location is needed only when Save As is used, through Ctrl + Shift + S in most word processors.

Question 24Data entry, keyboarding skills, touch typing and office productivity tools

A data entry operator types 3,000 words in 1 hour 15 minutes of actual typing time. What is the gross typing speed in words per minute?

  1. 44 WPM
  2. 36 WPM
  3. 48 WPM
  4. 40 WPM Correct answer.

Explanation

Gross speed is the total number of words divided by the minutes actually spent typing. One hour fifteen minutes is 75 minutes, and 3,000 divided by 75 gives 40, so the gross speed is 40 words per minute. Errors are not deducted when a gross figure is reported.

Question 25Data entry, keyboarding skills, touch typing and office productivity tools

During a data entry test an operator makes 4,800 keystrokes, of which 96 are wrong. What is the accuracy percentage?

  1. 98% Correct answer.
  2. 97.5%
  3. 96%
  4. 99.2%

Explanation

Accuracy equals correct keystrokes divided by total keystrokes, multiplied by 100. Here 4,800 minus 96 gives 4,704 correct strokes, and 4,704 divided by 4,800 is 0.98, that is 98 per cent. The 96 errors are exactly two per cent of the total keystrokes.

Question 26Data entry, keyboarding skills, touch typing and office productivity tools

In a spreadsheet, an operator must store the account code 0075412 exactly as shown, with the leading zeros kept. Which entry method achieves this?

  1. Format the cell as a number with two decimal places
  2. Format the cell as Currency before typing
  3. Type the digits and then press Ctrl + Enter
  4. Type an apostrophe (') before the digits Correct answer.

Explanation

A leading apostrophe tells the spreadsheet to treat the entry as text, so the value is stored exactly as typed and the leading zeros are not dropped as they would be in a numeric cell. The apostrophe is an entry prefix only and does not appear in the displayed cell.

Question 27Data entry, keyboarding skills, touch typing and office productivity tools

A typist has written the word 'Haryana' as 'Hariyana' at 40 places in a long report and wants to correct every occurrence at once. Which feature should be used?

  1. Spelling and Grammar check
  2. Find and Replace with Replace All Correct answer.
  3. Track Changes
  4. AutoCorrect while typing

Explanation

Find and Replace locates every occurrence of the misspelt word and Replace All corrects the whole document in a single action, which is far quicker and safer than editing 40 places by hand. A spelling checker only flags possible problems and leaves each decision to the user.

Question 28Data entry, keyboarding skills, touch typing and office productivity tools

An office must send the same circular letter to 800 applicants, each copy showing that applicant's name and roll number. Which feature produces this?

  1. Goal Seek in the spreadsheet
  2. Track Changes in the word processor
  3. Mail merge with a spreadsheet data source Correct answer.
  4. Conditional formatting in the spreadsheet

Explanation

Mail merge joins one main document with a data source such as a spreadsheet holding names and roll numbers, and then generates a separate personalised copy for every record. This avoids typing or editing 800 letters individually and keeps the wording identical in all of them.

Question 29Data entry, keyboarding skills, touch typing and office productivity tools

A column of invoice numbers was imported as text values 2, 3, 10, 100 and 25. After an ascending sort the order shown is 10, 100, 2, 25, 3. Which statement explains this result?

  1. The sort treated the numbers as dates and converted them to serial values
  2. The sort was applied to the wrong column and picked up unrelated contents
  3. Text values are always sorted in the order in which they were typed
  4. Text is compared character by character, so '10' sorts before '2' Correct answer.

Explanation

When cells hold text, a sort compares characters from left to right using their character codes, and the character 1 ranks before 2, so 10 and 100 are placed before 2 and 3 instead of after them. Converting the column to real numbers, or padding all codes to the same length, restores the expected numeric order.

Question 30Data entry, keyboarding skills, touch typing and office productivity tools

A typing test reports that a candidate keyed 1,800 characters in 6 minutes. Using the standard five-keystroke word, what is the gross speed?

  1. 60 WPM Correct answer.
  2. 90 WPM
  3. 72 WPM
  4. 48 WPM

Explanation

Typing speed uses a standard word of five keystrokes, so 1,800 characters equal 1,800 divided by 5, that is 360 words. Those words were produced in 6 minutes, and 360 divided by 6 gives 60 words per minute. Multiplying the raw character count straight to words would overstate the speed.

Question 31Data entry, keyboarding skills, touch typing and office productivity tools

During a six-hour data entry shift, which posture should an operator maintain to reduce strain?

  1. Body twisted toward the monitor, wrists on a sharp edge
  2. Back curved forward, feet on chair rungs, wrists bent upward
  3. Back supported, feet flat, wrists straight Correct answer.
  4. Shoulders raised, elbows locked, keyboard at chest height

Explanation

A neutral posture keeps the back supported, feet flat on the floor or a footrest, and wrists straight so that the hands hover slightly above the keyboard. This reduces compression on the wrists and lowers fatigue during long keying sessions. Bending the wrists or twisting the body increases the risk of musculoskeletal discomfort.

Question 32Data entry, keyboarding skills, touch typing and office productivity tools

An operator accidentally deletes a paragraph while editing a report in a word processor. Which shortcut immediately reverses that deletion?

  1. Ctrl+C
  2. Ctrl+Z Correct answer.
  3. Ctrl+Y
  4. Ctrl+X

Explanation

Ctrl+Z is the standard Undo command and reverses the most recent action, including a deletion. Ctrl+X cuts, Ctrl+C copies and Ctrl+Y redoes an action that was undone, so none of those restores the deleted text.

Question 33Data entry, keyboarding skills, touch typing and office productivity tools

In a spreadsheet, what does the cell reference F12 identify?

  1. The twelfth sheet in column F
  2. Column F, row 12 Correct answer.
  3. Row F, column 12
  4. A named range of 12 cells in row F

Explanation

A spreadsheet cell reference gives the column letter first and the row number second, so F12 means column F, row 12. The intersection of that column and row is a single cell. Reversing the order or treating the number as a sheet count is incorrect.

Question 34Data entry, keyboarding skills, touch typing and office productivity tools

An operator types 1,500 words in 25 minutes of actual typing time and leaves 25 uncorrected errors. If each error is counted as one word deducted, what is the net typing speed?

  1. 58 wpm
  2. 61 wpm
  3. 60 wpm
  4. 59 wpm Correct answer.

Explanation

Gross speed is 1,500 words divided by 25 minutes, which equals 60 wpm. The 25 errors deduct 25 words, leaving 1,475 usable words; dividing 1,475 by 25 gives 59 wpm. Net speed therefore reflects both speed and accuracy.

Question 35Data entry, keyboarding skills, touch typing and office productivity tools

A formula in cell E4 is =D4*$F$2. When the formula is copied down to cell E5, which reference changes to D5?

  1. D4 Correct answer.
  2. E4
  3. $F$2
  4. F2

Explanation

A relative reference such as D4 adjusts when the formula is copied to another row or column, so copying from E4 to E5 changes D4 to D5. The absolute reference $F$2 is locked by the dollar signs and does not change. References to the formula cell or to a plain F2 are not what the copy operation adjusts in this formula.

Question 36Data entry, keyboarding skills, touch typing and office productivity tools

An operator wants a new page to begin at a chosen point in a long report without inserting blank lines. Which shortcut inserts a manual page break in most word processors?

  1. Shift+Enter
  2. Ctrl+Shift+Enter
  3. Alt+Enter
  4. Ctrl+Enter Correct answer.

Explanation

Ctrl+Enter inserts a manual page break and pushes the following text to the top of the next page. Shift+Enter inserts a line break within the same paragraph, while Ctrl+Shift+Enter is used for a column break in some word processors. Blank lines are avoided because a manual break is a formatting instruction, not repeated paragraph marks.

Question 37Data entry, keyboarding skills, touch typing and office productivity tools

To stop an operator from entering a month number greater than 12 in a spreadsheet column, which control is most appropriate?

  1. Data validation restricted to 1–12 Correct answer.
  2. A frozen top row that keeps the heading visible
  3. Conditional formatting that highlights values above 12
  4. An ascending sort applied after every entry

Explanation

Data validation can reject or warn about input outside a defined whole-number range, so values above 12 are blocked at entry. Conditional formatting only changes appearance after a wrong value is already stored, and sorting or freezing does not restrict what can be typed. Prevention at the point of entry is the purpose of validation.

Question 38Data entry, keyboarding skills, touch typing and office productivity tools

A worksheet stores headings in row 1 and 500 records below. Which action keeps the headings visible while the operator scrolls down through the records?

  1. Set print titles for row 1
  2. Freeze Top Row Correct answer.
  3. Insert a page break below row 1
  4. Hide row 1 permanently

Explanation

Freeze Top Row locks row 1 in place on screen so it remains visible as the rest of the sheet scrolls. Print titles repeat headings on printed pages but do not affect on-screen scrolling. Hiding the row or inserting a page break does not keep the headings in view.

Question 39Data entry, keyboarding skills, touch typing and office productivity tools

A typing test reports a gross speed of 55 wpm and a net speed of 40 wpm for the same candidate. What is the most reasonable interpretation?

  1. The typist paused for long breaks during the test
  2. Accuracy is low, so errors are reducing usable output Correct answer.
  3. The test timed only the numeric keypad
  4. The keyboard layout is not QWERTY

Explanation

Gross speed counts all words keyed, while net speed deducts a penalty for errors, so a large gap between the two figures points to an accuracy problem. A 15 wpm difference means many keyed words were not usable without correction. Keyboard layout, keypad-only timing and long breaks would not by themselves explain a systematic gross-to-net gap.

Question 40Data entry, keyboarding skills, touch typing and office productivity tools

In a spreadsheet, A1 contains 10, A2 contains 20, A3 contains the text value "30", and A4 contains 40. What result does =SUM(A1:A4) return?

  1. 70 Correct answer.
  2. 30
  3. 100
  4. #VALUE!

Explanation

The SUM function adds numeric entries in the referenced range and ignores text values, so the text "30" in A3 is not included. The numeric cells 10, 20 and 40 add up to 70. A #VALUE! error would arise only if a text value were supplied in a context that requires a number, not from a range reference that SUM can scan.

Question 41Digital documentation: word processing, formatting, templates, mail merge and printing

In a word-processing mail merge, which document contains the boilerplate letter text and the merge fields that remain the same for every recipient?

  1. The header and footer layer
  2. The merged output file
  3. The data source
  4. The main document Correct answer.

Explanation

The main document holds the fixed letter text and the merge fields, while the data source holds one record per recipient such as names, addresses and balances. During merging, the word processor substitutes each record into the fields to produce the merged documents.

Question 42Digital documentation: word processing, formatting, templates, mail merge and printing

A user wants to reuse the same page layout, styles and boilerplate text for every new invoice created in the word processor. Which feature is designed for this purpose?

  1. Mail merge
  2. AutoCorrect
  3. Track Changes
  4. Template Correct answer.

Explanation

A template stores reusable document structure such as page setup, styles, headers and boilerplate text. Opening the template creates a new document based on that structure, so the invoice layout need not be rebuilt each time.

Question 43Digital documentation: word processing, formatting, templates, mail merge and printing

In a word processor, changing the line spacing of a paragraph is an example of which type of formatting?

  1. Page formatting
  2. Paragraph formatting Correct answer.
  3. Character formatting
  4. Document property

Explanation

Line spacing, indentation, alignment and space before or after a paragraph are paragraph-level attributes because they affect the whole paragraph. Character formatting covers font, size, bold and colour at the text level.

Question 44Digital documentation: word processing, formatting, templates, mail merge and printing

A report has one wide table that must print in landscape while the rest of the report remains in portrait orientation. What is the correct approach in the word processor?

  1. Reduce the table font size until it fits the portrait width
  2. Change the page orientation and then manually rotate the table text
  3. Place the table in a text box and rotate the text box
  4. Insert section breaks before and after the table, then set that section to landscape Correct answer.

Explanation

A section break ends one section and starts another, and each section can have its own page orientation. Placing breaks before and after the wide table lets only that section print in landscape while the remaining sections stay portrait.

Question 45Digital documentation: word processing, formatting, templates, mail merge and printing

A user has applied the Heading 2 style to 40 subheadings, then changes the Heading 2 style font from 13 pt to 14 pt. What happens to those subheadings?

  1. Nothing changes until each subheading is reselected and reformatted
  2. Only the paragraph where the cursor sits updates to 14 pt
  3. The Heading 2 style is deleted and replaced by Normal
  4. All paragraphs using Heading 2 update to 14 pt Correct answer.

Explanation

Styles store formatting definitions centrally. Editing the Heading 2 style changes its definition, so every paragraph tagged with Heading 2 picks up the new 14 pt size automatically without individual reselection.

Question 46Digital documentation: word processing, formatting, templates, mail merge and printing

Before merging letters, a data source table must contain what so that each merge field can be matched to a column?

  1. A footer row containing column totals
  2. A header row with unique field names Correct answer.
  3. A blank first row
  4. A single column only

Explanation

A header row gives each column a field name that the merge process can map to a merge field. Unique names avoid ambiguity; blank or duplicate names can cause incorrect matching or missing data in the merged documents.

Question 47Digital documentation: word processing, formatting, templates, mail merge and printing

When printing three copies of a 20-page document, which setting places each complete set in page order before printing the next set?

  1. Print current page
  2. Reverse order
  3. Print odd pages only
  4. Collate Correct answer.

Explanation

Collating prints complete sets in page order, such as pages 1 to 20 followed by another full set, rather than printing all copies of page 1 first. This is the normal choice when handing out complete copies to different people.

Question 48Digital documentation: word processing, formatting, templates, mail merge and printing

A document's first page should show no header while all later pages show a header. Which word-processing setting achieves this?

  1. Different first page in header and footer options Correct answer.
  2. Link to Previous in the header
  3. Different odd and even pages
  4. A page break inserted before the header

Explanation

The Different First Page option creates a separate first-page header and footer that can be left blank, while later pages keep the normal header. A page break alone does not change header settings for the first page.

Question 49Digital documentation: word processing, formatting, templates, mail merge and printing

A school wants each fee reminder to state “Payment received” when the Balance field is 0 and “Please pay” otherwise. Which mail merge feature should be used?

  1. A Next Record field placed before the Balance field
  2. An IF field that tests the Balance merge field Correct answer.
  3. A WordArt object linked to the Balance field
  4. A Fill-in field that prompts at merge time

Explanation

An IF field evaluates a condition for each record and inserts one of two results. Testing whether Balance equals zero lets the same main document produce different reminder text for each recipient during the merge.

Question 50Digital documentation: word processing, formatting, templates, mail merge and printing

A paragraph's font size was directly set to 14 pt, and later the Normal style is changed to 12 pt. What happens to that paragraph's font size?

  1. It remains 14 pt because the direct formatting overrides the style Correct answer.
  2. It reverts to the previous paragraph style
  3. It becomes 13 pt as an average of the two settings
  4. It becomes 12 pt because styles always override direct formatting

Explanation

Direct formatting is applied to selected text or a paragraph and takes precedence over the style for the attributes it sets. Changing Normal to 12 pt therefore does not shrink a paragraph whose font size was directly set to 14 pt.