Housekeeping Operations
Housekeeping Operations tests cleaning standards, room-status coordination and guest safety. Expect questions on the cleaning sequence, linen handling, chemicals and lost-and-found procedure.
Core rules
- Housekeeping coordinates with front office through room status. A departure room becomes VD, is cleaned, inspected and then VC.
- Standard checkout cleaning: strip and bag linen, dust from high to low, clean and disinfect the bathroom, vacuum, restock guest supplies, check appliances and report maintenance faults.
- Use colour-coded cloths to prevent cross-contamination: bathroom surfaces should not share cloths with drinking glasses or food areas.
- Never mix cleaning chemicals. Store chemicals in labelled containers away from food and guests; follow dilution and PPE instructions.
- Lost and found items are logged with date, room, finder and description, then stored securely. Valuables follow the property's escalation policy.
Worked example: A guest checks out and the next arrival is due in one hour. Reasoning: the supervisor prioritises the room as a departure clean. The attendant strips linen, cleans the bathroom first for contact time, dusts and vacuums, restocks and reports any defect. The supervisor inspects against a checklist before releasing the room to front office as VC. Cleaning the bathroom last would delay drying and inspection.
Traps
Do not enter a guest room without knocking and announcing. Do not use guest towels for cleaning. Do not place lost property in a personal locker. Do not mark a room clean before checking under the bed, behind the door and inside the bathroom.