CHSE Odisha Vocational CRM case studies
CHSE Odisha Vocational CRM · Put your knowledge to work in context.
The CHSE Odisha Vocational Customer Relationship Management (CRM) course is a higher-secondary vocational subject offered under the Council of Higher Secondary Education, Odisha, for +2 vocational students who want workplace-ready skills in customer-facing roles. It suits learners aiming at retail, banking, telecom, hospitality, insurance, BPO or small-business careers, and it also gives entrepreneurs a structure for managing customers systematically. The CHSE Odisha Vocational CRM case studies are 5 cases and about 3,830 words.
1Sagar Auto Care: Repeat Visits or New Faces?
Sagar Auto Care is a two-bay two-wheeler workshop in Cuttack with 1,800 names in a paper register that doubles as its customer database. Over the last 12 months the workshop billed 1,050 jobs: 440 were first-time customers and 610 were repeat visits.
759 words, about 4 min2Dishari Broadband: The Script That Reads Itself
Dishari Broadband, a cable and broadband operator in Rourkela, runs outbound renewal calls with 22 tele-callers. The script opens with the company's name and then lists 11 plan features before the first question.
758 words, about 4 min3AquaSure Berhampur: The Third Visit
AquaSure, a water-purifier franchise in Berhampur, has an annual maintenance customer, Mrs Panda, whose unit has failed three times in eleven days. Each visit was closed in the system as 'attended', but the purifier still leaks.
803 words, about 4 min4Janani Diagnostics: Consent on a WhatsApp Group
Janani Diagnostics runs two labs in Bhubaneswar with 12,000 patient records: 8,600 sit in a billing Excel file and the rest in a WhatsApp Business account where receptionists send PDF reports to a group of 30 phone numbers. A vendor, MediPing, offers a ₹8,000-a-month reminder service and says it will store the data on its founder's personal Google Drive 'for now'.
784 words, about 4 min5Utkal Bazaar: The Dashboard That Cheered Too Early
Six-store grocery chain Utkal Bazaar launched a loyalty card in April. By September it had 4,200 members.
726 words, about 4 min