EPFO SSA case studies

EPFO SSA · Put your knowledge to work in context.

The EPFO Social Security Assistant (SSA) recruitment examination is the selection test used by the Employees' Provident Fund Organisation to fill clerical-cadre Social Security Assistant posts in its field offices across India. It suits graduates who want a stable central-government clerical role centred on provident fund member service: processing claims, maintaining accounts, handling grievances and dealing with employers and subscribers at the counter and in the back office. The EPFO SSA case studies are 5 cases and about 4,555 words.

Claim Settlement Capacity in an EPFO Regional Office

An EPFO regional office in a Tier-2 city settles claims through 24 dealing assistants. Each assistant is effectively available for 7.5 hours a day over 22 working days a month; the rest of the day goes to meetings and file movement.

897 words, about 4 min 2

Reconstructing a Seating Note Before a Grievance Hearing

Seven officers - A, B, C, D, E, F and G - must be seated in a single row of seven chairs, all facing north, for a grievance hearing. The seating note left by the clerk records six conditions but no final arrangement: (i) A sits third to the left of E.

609 words, about 3 min 3

Correcting a Draft Circular Before Issue

A Section Officer in an EPFO regional office has drafted a circular to employers and put it up for approval. Identify the error in each of the six sentences, correct it, and name the grammatical rule that governs the correction.

930 words, about 5 min 4

Dissolution of a Zila Parishad and Withdrawal of Subjects

A Zila Parishad in a State was elected and held its first meeting on 15 March 2024. On 10 July 2025 the State Government dissolved it by notification, citing "persistent irregularities in the execution of rural housing works", and appointed the District Collector as administrator.

1,086 words, about 5 min 5

Remittance Composition and Pension Arithmetic in a Covered Establishment

A trading firm covered by the EPF and MP Act, 1952 since 2019 has 45 employees. For April 2025 it remitted, for one member whose basic pay plus DA is Rs 22,000 a month: employer's share 12% = Rs 2,640, employee's share 12% = Rs 2,640, EDLI contribution 0.5% of Rs 22,000 = Rs 110, and administrative charges 0.5% of Rs 22,000 = Rs 110.

1,033 words, about 5 min