IRDAI Insurance Surveyors and Loss Assessors Regulations, 2015 and Code of Conduct
What the exam tests
This domain tests the IRDAI (Insurance Surveyors and Loss Assessors) Regulations, 2015 and the Code of Conduct. Questions focus on licensing, scope of practice, independence, conflict of interest, fees, confidentiality, and report discipline.
Core rules
A surveyor must hold a valid IRDAI licence and act only within the licensed category and class of business. The licence is time-limited and renewable, and the surveyor must meet the qualification, experience, and training requirements. Under the Insurance Act, 1938, insurers must obtain a licensed surveyor's report for claims above the prescribed threshold. The surveyor's role is professional loss assessment, not claim settlement or advocacy for either party.
Code of conduct
The Code requires independence, impartiality, integrity, confidentiality, and disclosure of any relationship with the insured, insurer, or intermediary. A surveyor must not accept fees or gifts from the insured, solicit claims, share fees with unauthorised persons, outsource inspection without approval, or issue a report without inspection. Records must be maintained and reports submitted within the prescribed time.
Worked example
An insured offers a surveyor an extra ₹25,000 to "recommend full settlement" and to omit a salvage deduction. The surveyor must refuse the payment, record the approach, and report the loss on the evidence. Accepting the offer would breach independence and confidentiality, create a conflict of interest, and expose the surveyor to disciplinary action and licence risk.
Traps
Do not accept a fee from the insured or act as a claim consultant. Do not hide a family or business relationship with the insured. Do not assess a class outside your licence. Do not sign a report prepared by an unapproved third party. Do not miss the report deadline or fail to disclose a conflict.